Meritage Hospitality
45 Ottawa Ave SW #600,
Grand Rapids, 49503, MI,
United States
Grand Rapids, 49503, MI,
United States
1 616-776-2600
Leisure and Hospitality
Meritage Hospitality Technographics
Meritage Hospitality Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Meritage Hospitality and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Meritage Hospitality employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Meritage Hospitality has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2020, Workday HCM for Core HR in 2019, NCR Voyix Aloha POS for Point Of Sale in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Meritage Hospitality is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , Payactiv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Meritage Hospitality revenues, which have grown to $672.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Meritage Hospitality intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Meritage Hospitality Tech Stack and Enterprise Applications
Meritage Hospitality ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Meritage Hospitality implemented Microsoft Dynamics GP as its ERP Financial application to support accounts payable operations at its Grand Rapids area finance site. The rollout is documented in source notes covering Aug 2020 to Apr 2021, where AP processors routed vendor emails, invoices, monthly statements, and expense reports into account folders for system entry.
Configuration centered on the Microsoft Dynamics GP accounts payable module, with operational workflows for invoice capture and vendor statement processing. Staff entered a wide range of invoices into Microsoft Dynamics GP, referenced in source notes as Great Plains Software, to ensure timely payment processing and to maintain vendor communications and expense reporting records.
Operational governance emphasized email routing rules and folder-based intake for vendor correspondence, combined with manual data entry discipline by AP processors. The implementation scoped to the Accounts Payable function and related vendor relations and expense reporting workflows, demonstrating Meritage Hospitality Microsoft Dynamics GP ERP Financial support for core finance business functions.
|
Meritage Hospitality HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Meritage Hospitality deployed Workday HCM as its Core HR solution to centralize HR services across corporate and field restaurant operations. The Workday HCM implementation was positioned to support HR and operations functions, with a dedicated HRIS team maintaining the tenant, driving configuration, and managing ongoing release readiness.
The deployment emphasized Core HR capabilities including security model configuration, business process design and continuous Business Process updating, custom report development for cross‑functional data consumption, and manager training with job aids. The lead Workday HRIS analyst maintained role-based access controls to ensure employees only had access appropriate to their function, and recommended new approaches to maintain certifications for restaurant-level employees.
Integrations were a central part of the architecture, with the HRIS analyst configuring Single SignOn with Ping to streamline authentication and implementing a text-to-apply vendor, Paradox, with a bidirectional data sync. Additional configured integrations included Principal401k, Flex COBRA Administrators, Origami, the Aloha point-of-sale system, and RTI scheduling, with the HRIS team handling integration configuration and troubleshooting across these systems.
Governance and rollout practices included active management of Workday biannual updates, leading a cross-functional weekly working group after update announcements, and maintaining an HRIS project list with the Senior HRIS Analyst to prioritize work. The team led a risk initiative to lock manager access to Aloha so only records provisioned via the Workday integration could reach the POS, and the SSO and integration work produced stated efficiencies for the HR team and field.
|
|
|
|
|
Earned Wage Access | HCM |
|
2023 | 2023 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting Chatbot | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2019 | 2019 |
|
|
|
|
|
Time and Attendance | HCM |
|
2015 | 2015 |
|
Meritage Hospitality ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix Aloha POS | Point Of Sale | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Meritage Hospitality implemented NCR Voyix Aloha POS as its restaurant Point Of Sale platform, establishing a formal POS footprint across restaurant-level operations and manager workflows. The deployment is described in conjunction with HR and operations programs, signaling a configuration focus on employee access, transaction capture, and reporting for front-of-house and back-of-house functions. NCR Voyix Aloha POS is referenced as the operational POS application tied directly to workforce and scheduling controls.
Configuration work emphasized access control and reporting, with the NCR Voyix Aloha POS configured to align with the company security model and custom reporting needs. The implementation included focused configuration of role-based access so that managers and restaurant-level employees had differentiated privileges, along with custom report creation to support data consumption across HR and operations. Functional capabilities implemented reflect typical Point Of Sale workflows, including employee authentication, order and payment handling, and transaction-level reporting.
Integrations are a central element of the implementation, with explicit connections between the POS and the HR ecosystem. The NCR Voyix Aloha POS was integrated with Workday to orchestrate user provisioning and access, and single sign on with Ping was implemented to streamline authentication for field managers and HR users. The environment also operated alongside a bidirectional sync with Paradox for recruiting, and scheduling connectivity with RTI, while HRIS-level integrations extended to Principal401k, Flex COBRA administrators, and Origami as part of the broader systems landscape.
Governance and process changes were applied to manage risk and operational consistency, with a risk team initiative to restrict direct manager access to Aloha so that employee access flowed through Workday integration. Ongoing governance included weekly cross functional reviews tied to Workday biannual updates, continuous business process updates to keep procedures efficient, and training with job aids for new and existing managers to ensure consistent POS and HR interactions.
Operationally the implementation positioned NCR Voyix Aloha POS as a tightly integrated Point Of Sale element within Meritage Hospitalitys HR and operations stack, supporting security controls and workforce workflows. Reported program activities included maintaining the security model and configuring integrations, and the project explicitly aimed to gain efficiencies for the HR team and field through SSO and integrated provisioning.
|
|
|
|
|
Restaurant Management | ERP Services and Operations |
|
2015 | 2015 |
|
Meritage Hospitality Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
Meritage Hospitality ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2015 | 2015 |
|
|
|
|
|
Remote Monitoring and Management, IT Service Management | ITSM |
|
2020 | 2020 |
|
Meritage Hospitality IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Single Sign-On (SSO) | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Meritage Hospitality
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director of Human Resources | Director | HR | |
|
|
|
Manager of Talent Acquisition | Manager | HR | |
|
|
|
VP of HR | VP | HR | |
|
|
|
Senior HR Process Manager | Manager | HR | |
|
|
|
Senior Talent Acquisition Specialist | Manager | HR | |
|
|
|
HR Manager | Manager | HR | |
|
|
|
Regional Field HR Business Partner | Director | HR | |
|
|
|
Director of Accounting - Payroll | Director | Finance | |
|
|
|
Payroll Supervisor | Non Manager | HR | |
|
|
|
Senior Human Resources Information System Analyst | Manager | HR | |
|
|
|
HR Business Partner | Director | HR | |
|
Apps Being Evaluated by Meritage Hospitality Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Meritage Hospitality IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Meritage Hospitality digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Meritage Hospitality Technographics
Meritage Hospitality is a Leisure and Hospitality organization based in United States,
with around 11000 employees and annual revenues of $672.0 million.
Meritage Hospitality operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Workday HCM and NCR Voyix Aloha POS,
covering areas like ERP Financial, Core HR and Point Of Sale.
Meritage Hospitality has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and NCR Voyix.
Meritage Hospitality recently adopted applications including
Payactiv in 2023, Microsoft Dynamics GP in 2020 and Workday Payroll in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Meritage Hospitality’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Meritage Hospitality’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Meritage Hospitality technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.