Metrohm
Metrohm Technographics
Metrohm Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Metrohm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Metrohm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metrohm has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations - Timesheet for Time and Attendance in 2021, IFS Enterprise Asset Management for Enterprise Asset Management in 2014, Zendesk Chat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metrohm is running and its propensity to invest more and deepen its relationship with Microsoft , IFS , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metrohm revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metrohm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Metrohm Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations - Timesheet | Time and Attendance | HCM | Avanade | 2021 | 2022 |
In 2021, Metrohm implemented Microsoft Dynamics 365 for Finance and Operations - Timesheet as part of a broader Dynamics 365 upgrade. The implementation emphasized Time and Attendance capabilities to unify time capture across field service, project and finance workflows.
The deployment consolidated CRM and ERP by upgrading to Dynamics 365 Finance & Operations and Customer Engagement with Avanade, harmonizing global field service, project and finance processes across many countries. Microsoft Dynamics 365 for Finance and Operations - Timesheet was configured to capture timesheet entries and field-service time capture, with the Timesheet module feeding project costing and invoicing workflows inside Finance.
Integrations included synchronized time data flows between Customer Engagement field-service records and Finance to support invoicing and project accounting, and alignment of project time, billing and finance ledgers within the Finance & Operations instance. Operational coverage spanned global field service, project management and finance teams across many countries, bringing time entry, approvals and project costing into a single Dynamics 365 environment.
Avanade acted as the systems integrator and led the implementation and rollout, executing process harmonization and configuration of Timesheet and field-service time capture within the Dynamics 365 architecture. Governance centered on standardizing time entry and approval workflows and formalizing the handoff between field service and finance to ensure consistent project costing and invoicing data.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Metrohm implemented IFS Enterprise Asset Management. Metrohm deployed IFS Enterprise Asset Management, an Enterprise Asset Management solution, to consolidate maintenance and asset lifecycle processes across its manufacturing operations.
Configuration centered on core Enterprise Asset Management capabilities including an asset register and hierarchy, preventive maintenance scheduling, work order management, spare parts and inventory control, and calibration traceability aligned to instrument manufacturing requirements. The IFS Enterprise Asset Management implementation was configured to capture asset metadata, maintenance plans, service histories, and downtime events to standardize operational records.
Operational coverage emphasized maintenance and engineering functions within Metrohm manufacturing sites, integrating maintenance planning with production and quality workflows. Governance established change control for asset master data, formalized maintenance workflows, and centralized planning and scheduling using the IFS Enterprise Asset Management platform.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Metrohm implemented Zendesk Chat on its website. The deployment places Zendesk Chat in the Chatbots and Conversational AI category as a customer-facing web chat channel used to capture live visitor interactions and support customer service workflows across Metrohm’s public site.
The implementation uses an embedded web chat widget to provide real time messaging, proactive chat triggers, canned responses and transcript capture, with configuration focused on agent routing and chat session management. Functional coverage centers on live agent handoffs, offline messaging for after hours contacts and conversational logs for follow up, aligning Zendesk Chat to Metrohm’s customer service operations, expressed as Metrohm Zendesk Chat Chatbots and Conversational AI customer service.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2022 | 2022 |
|
|
|
|
|
Digital Signing | Content Management |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2023 | 2023 |
|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2024 | 2024 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Metrohm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Metrohm Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Metrohm Technographics
Metrohm is a Manufacturing organization based in Switzerland,
with around 2500 employees and annual revenues of $600.0 million.
Metrohm operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations - Timesheet, IFS Enterprise Asset Management and Zendesk Chat,
covering areas like Time and Attendance, Enterprise Asset Management and Chatbots and Conversational AI.
Metrohm has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, IFS and Zendesk.
Metrohm recently adopted applications including
HiveCPQ in 2024, Zoominfo Platform in 2023 and Adobe Experience Manager in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Metrohm’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Metrohm’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Metrohm technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.