MGEN Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MGEN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 MGEN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MGEN has purchased the following applications: Cegid Qualiac ERP for ERP Financial in 2019, DocuSign eSignature for Digital Signing in 2021, Akio.cx for Call Center, Customer Experience in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MGEN is running and its propensity to invest more and deepen its relationship with Cegid , DocuSign , Akio Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MGEN revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MGEN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid Qualiac ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, MGEN implemented Cegid Qualiac ERP to centralize ERP Financial controls within its General Services Administrative Framework at La Verrière. The deployment was scoped to steer and manage the activity of services across 35 contracts covering SG and 1st Contact relationships with service providers, suppliers and internal partners, and to provide a single application for contract tables and financial payer responsibilities.
The Cegid Qualiac ERP configuration captures contract tables for invoicing, waste weight indicator, BSD, monitoring of BI work, regulatory controls and real estate verification. Functional emphasis was placed on accounts payable processing, invoicing validation, budget management and payment authorization workflows, enabling the establishment financial payer role, signing of accounting documents and validation of transfers directly in the Qualiac software.
Operational coverage includes the General Services Administrative Framework at La Verrière and coordinated processes with accounting, purchasing and the DI head office for investment program transmission and dispute recovery. Cegid Qualiac ERP is used to monitor productivity indicators and action plans, and to record validation steps and contractual metrics that feed operating meetings with multiple service providers.
Governance and process changes were formalized around steering and contract oversight, with Qualiac supporting invoice validation, dispute tracking and credit request flows for invoicing outside supplier contracts. Day to day workflows moved to centralized invoice verification, pointing and formalized approval paths to enforce contract-level controls and to support collaboration between administrative services, accounting and purchasing.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akio Solutions | Legacy | Akio.cx | Call Center, Customer Experience | CRM | n/a | 2011 | 2011 |
In 2011, MGEN deployed Akio.cx from Akio Solutions in a Call Center,Customer Experience implementation focused on customer service channels. The engagement positioned Akio.cx as the primary email case management and agent workspace platform while coordinating telephony project activity managed through Odigo.
Implementation scope emphasized project management for Odigo telephony initiatives and configuration of Akio tools for email management, with Akio.cx delivering email routing, case creation and tracking, and agent interface configuration consistent with Call Center,Customer Experience functional expectations. Workstreams included configuration of email workflows, mailbox routing rules, and case lifecycle handling inside Akio.cx to standardize email-driven customer interactions.
Integrations and operational coverage centered on coordinating Odigo telephony projects with Akio.cx email workflows, aligning telephony project timelines and telephony design decisions with email case handling and contact center processes. The operational footprint targeted customer service and contact center teams, where Odigo project deliverables for telephony and Akio.cx email management were executed in parallel to support unified interaction handling.
Governance and change management were explicit components of the program, with defined change management actions to organize and lead training for agents and administrators. Project management oversight was used to sequence Odigo telephony work alongside Akio.cx configuration, ensuring training and governance activities tracked with deployment milestones.
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2018 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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