Midwest Health
3024 SW Wanamaker Rd, Suite 300,
Topeka, 66614, KS,
United States
Topeka, 66614, KS,
United States
1 785-272-1535
Healthcare
Midwest Health Technographics
Midwest Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Midwest Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Midwest Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Midwest Health has purchased the following applications: Benefitfocus Benefitplace for Benefits Administration in 2018, Microsoft 365 for Collaboration in 2020, Five9 Cloud for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Midwest Health is running and its propensity to invest more and deepen its relationship with Benefitfocus , UKG , Paycor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Midwest Health revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Midwest Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Midwest Health Tech Stack and Enterprise Applications
Midwest Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefitfocus | Legacy | Benefitfocus Benefitplace | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Midwest Health implemented Benefitfocus Benefitplace to provide employees an online benefits shopping, enrollment and management experience. Midwest Health, a United States healthcare organization with approximately 2,500 employees, deployed Benefitfocus Benefitplace under the Benefits Administration category to centralize benefits enrollment and employee decision support.
The deployment configured Benefitfocus Benefitplace modules for benefits shopping, enrollment workflows, eligibility verification and employee-facing education content, including videos and decision support tools. Benefitfocus Benefitplace presents plan options through a streamlined interface and persists enrollment data to give administrators rapid access to current elections and census-level enrollment detail for operational planning.
To manage ACA compliance, Midwest Health integrated Equifax Workforce Solutions ACA Management Essentials with Benefitfocus Benefitplace, creating a data interface to streamline ACA reporting and mitigate compliance risk. The integration links Benefitplace enrollment records with ACA management processes, supporting HR and benefits administration functions across the organization.
Governance centered on benefits administration teams using Benefitplace communication and planning tools to proactively engage employees, reduce inbound questions and reallocate administrative time toward relationship-building and strategic goals. Administrators gained faster access to enrollment data and leveraged the system’s educational content to guide employee plan selection, improving the efficiency of benefits operations.
|
|
|
|
|
Core HR | HCM |
|
2013 | 2013 |
|
|
|
|
|
Core HR | HCM |
|
2020 | 2020 |
|
|
|
|
|
Onboarding | HCM |
|
2020 | 2020 |
|
|
|
|
|
Payroll | HCM |
|
2013 | 2013 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2013 | 2013 |
|
|
|
|
|
Workforce Management | HCM |
|
2013 | 2013 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2013 | 2013 |
|
Midwest Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Midwest Health deployed Microsoft 365, adopting it as their Collaboration platform to support enterprise communication and document workflows. The deployment covers approximately 2,500 employees in the United States and targets clinical staff, administrative operations, and IT for day to day collaboration and information sharing, with Microsoft 365 explicitly referenced on their public website indicating surface level integration with web content and service references. Microsoft 365 is positioned as the central Collaboration solution for email, messaging, intranet and file management across the organization.
Configuration aligns with standard Microsoft 365 Collaboration capabilities, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business to provide mail, persistent chat, intranet and file synchronization. The environment is organized through a cloud tenant model using Azure Active Directory for identity and access management, with centralized administration controls for compliance, conditional access and information governance tailored to healthcare workflows. Integrations beyond website usage were not explicitly listed in the source, so any additional system connections should be validated with Midwest Health IT documentation.
|
Midwest Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, Midwest Health implemented Five9 Cloud as its Call Center solution and embedded Five9 Cloud on its public website to capture web-initiated contacts and route patient calls into centralized contact workflows. The deployment sits as a cloud-hosted contact platform, positioned to support the health system s patient access and scheduling channels across its network of sites.
Configuration work focused on standard Call Center capabilities, including automatic call distribution, interactive voice response menus, computer telephony integration for agent desktops, and omnichannel queuing for voice and web contacts. The implementation included skills-based routing and scripted IVR flows aligned to appointment booking and clinical triage, reflecting typical contact center functional modules used in healthcare settings.
The Five9 Cloud instance is instrumented on the Midwest Health website to originate sessions from web contact forms and click-to-call links, routing those sessions into the cloud contact queues for live agents. Operational coverage targeted patient access and contact center teams, with the platform serving as the front door for inbound patient communications and web-driven outreach.
Governance centered on contact routing rules, agent profile and skill management, and quality monitoring workflows, with supervisors using Five9 Cloud reporting and recording capabilities to manage shifts and service levels. Rollout emphasized configuration of agent routing and scripted responses to align with clinical intake processes and appointment operations, without reference to external implementation partners.
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
Midwest Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Midwest Health
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP of Accounting and Finance | VP | Finance | |
|
|
|
President/CEO | CXO | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
VP Operations | VP | Operations | |
|
|
|
HR Administrator | Manager | HR | |
|
|
|
Executive Director of Operations | Director | Finance | |
|
|
|
HR Manager | Manager | HR | |
|
|
|
Accounts Payable Manager | Manager | Finance | |
|
|
|
Senior Accountant | Manager | Finance | |
|
Apps Being Evaluated by Midwest Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Midwest Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Midwest Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Midwest Health Technographics
Midwest Health is a Healthcare organization based in United States,
with around 2500 employees and annual revenues of $250.0 million.
Midwest Health operates a diverse technology stack with applications such as
Benefitfocus Benefitplace, Microsoft 365 and Five9 Cloud,
covering areas like Benefits Administration, Collaboration and Call Center.
Midwest Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefitfocus, Microsoft and Five9.
Midwest Health recently adopted applications including
Paycor HR in 2020, Paycor Onboarding in 2020 and Paycor Payroll in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Midwest Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Midwest Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Midwest Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.