AI Buyer Insights:

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

Miele Italy
Location
Strada di Circonvallazione, 27,
Appiano sulla Strada del Vino, 39057,
Italy
Website
https://www.miele.it/
Phone
39 0471-666-111
Artw industry
Manufacturing
Employee
Revenue

Miele Italy Technographics

Miele Italy Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Miele Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 156 Miele Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Miele Italy has purchased the following applications: LiveSmart by LiveHelp for Customer Support in 2023, Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Miele Italy is running and its propensity to invest more and deepen its relationship with LiveHelp , Lumen Technologies , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Miele Italy revenues, which have grown to $181.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Miele Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Miele Italy Tech Stack and Enterprise Applications

CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveHelp Legacy LiveSmart by LiveHelp Customer Support CRM n/a 2023 2023
In 2023, Miele Italy engaged LiveHelp to deploy LiveSmart by LiveHelp for Customer Support, targeting D2C e-commerce touchpoints and post-sales assistance across its Italian operations. The engagement delivered a bespoke digital customer-care solution designed to centralize service interactions and support direct to consumer order and after-sales workflows. LiveSmart by LiveHelp was provisioned as a multichannel SaaS configuration, inferred from vendor positioning to include unified messaging, case management, and customer personalization capabilities. Configuration work emphasized agent workflow optimization and customer profile enrichment to enable more contextual and personalized responses from service representatives. Operational coverage encompassed Miele Italy customer care and after-sales teams, with the solution linked to D2C contact channels and post-sales service touchpoints to provide consistent customer context across channels. The technical architecture focused on a cloud hosted multichannel intake layer feeding a centralized case and knowledge management core to support omnichannel routing and servicing. Governance and rollout governance concentrated on operational workflows and agent scripting to standardize handling of post-sales inquiries and e-commerce support scenarios, with change management directed at customer care and after-sales functions. Outcomes explicitly reported in vendor materials include improved agent workflows and enhanced personalization for Miele Italy customers.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Lumen Technologies Legacy Lumen Cloud (ex CenturyLink) Application Hosting and Computing Services IaaS n/a 2014 2014
Content Delivery Network IaaS 2013 2013

IT Decision Makers and Key Stakeholders at Miele Italy

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Miele Italy Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Miele Italy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Miele Italy digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Miele Italy Technographics
Miele Italy is a Manufacturing organization based in Italy, with around 156 employees and annual revenues of $181.0 million.
Miele Italy operates a diverse technology stack with applications such as LiveSmart by LiveHelp and Lumen Cloud (ex CenturyLink), covering areas like Customer Support and Application Hosting and Computing Services.
Miele Italy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveHelp and Lumen Technologies.
Miele Italy recently adopted applications including LiveSmart by LiveHelp in 2023, Lumen Cloud (ex CenturyLink) in 2014 and Akamai CDN in 2013, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Miele Italy’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Miele Italy’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Miele Italy technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.