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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

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Miele Italy
Location
Strada di Circonvallazione, 27,
Appiano sulla Strada del Vino, 39057,
Italy
Website
https://www.miele.it/
Phone
39 0471-666-111
Artw industry
Manufacturing
Employee
Revenue

Miele Italy Technographics

Miele Italy Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Miele Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 156 Miele Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Miele Italy has purchased the following applications: Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services in 2014, LiveSmart by LiveHelp for Customer Support in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Miele Italy is running and its propensity to invest more and deepen its relationship with Lumen Technologies , Akamai , LiveHelp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Miele Italy revenues, which have grown to $181.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Miele Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Miele Italy Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Lumen Technologies Legacy Lumen Cloud (ex CenturyLink) Application Hosting and Computing Services IaaS n/a 2014 2014
Content Delivery Network IaaS 2013 2013
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
LiveHelp Legacy LiveSmart by LiveHelp Customer Support CRM n/a 2023 2023 In 2023, Miele Italy engaged LiveHelp to deploy LiveSmart by LiveHelp for Customer Support, targeting D2C e-commerce touchpoints and post-sales assistance across its Italian operations. The engagement delivered a bespoke digital customer-care solution designed to centralize service interactions and support direct to consumer order and after-sales workflows. LiveSmart by LiveHelp was provisioned as a multichannel SaaS configuration, inferred from vendor positioning to include unified messaging, case management, and customer personalization capabilities. Configuration work emphasized agent workflow optimization and customer profile enrichment to enable more contextual and personalized responses from service representatives. Operational coverage encompassed Miele Italy customer care and after-sales teams, with the solution linked to D2C contact channels and post-sales service touchpoints to provide consistent customer context across channels. The technical architecture focused on a cloud hosted multichannel intake layer feeding a centralized case and knowledge management core to support omnichannel routing and servicing. Governance and rollout governance concentrated on operational workflows and agent scripting to standardize handling of post-sales inquiries and e-commerce support scenarios, with change management directed at customer care and after-sales functions. Outcomes explicitly reported in vendor materials include improved agent workflows and enhanced personalization for Miele Italy customers.
IT Decision Makers and Key Stakeholders at Miele Italy
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Miele Italy Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Miele Italy Technographics

Miele Italy is a Manufacturing organization based in Italy, with around 156 employees and annual revenues of $181.0 million.

Miele Italy operates a diverse technology stack with applications such as Lumen Cloud (ex CenturyLink) and LiveSmart by LiveHelp, covering areas like Application Hosting and Computing Services and Customer Support.

Miele Italy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Lumen Technologies and LiveHelp.

Miele Italy recently adopted applications including LiveSmart by LiveHelp in 2023, Lumen Cloud (ex CenturyLink) in 2014 and Akamai CDN in 2013, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Miele Italy’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Miele Italy’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Miele Italy technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.