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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

MikroMundo
Location
n/a,
n/a, n/a,
Brazil
Website
https://www.mikromundo.com.br/
Phone
n/a
Artw industry
Retail
Employee
Revenue

MikroMundo Technographics

MikroMundo Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by MikroMundo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 MikroMundo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that MikroMundo has purchased the following applications: TomTicket for Customer Support in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems MikroMundo is running and its propensity to invest more and deepen its relationship with TomTicket or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing MikroMundo revenues, which have grown to $99.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MikroMundo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

MikroMundo Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TomTicket Legacy TomTicket Customer Support CRM n/a 2020 2020
In 2020, MikroMundo implemented TomTicket, a Customer Support application, to operate its support and helpdesk for Nautilus ERP customers in Brazil. TomTicket is used to publish knowledge base articles and send ticket notifications to accelerate response workflows, serving as the primary Customer Support system for MikroMundo's Nautilus ERP customer service operations. The deployment explicitly covers customer support and post-sales support processes across MikroMundo's Brazil operations, and module usage is documented in the MikroMundo TomTicket knowledge base. Functional configuration emphasizes ticket intake and case tracking, knowledge base article management, ticket notifications, and status tracking to coordinate assignments and responses. The Mik roMundo TomTicket knowledge base records module usage and procedural guidance, and it is inferred to include workflows for case escalation, agent assignment, and notification routing consistent with Customer Support application capabilities. Operational governance is anchored in the documented knowledge base, which defines support workflows, notification rules, and content maintenance responsibilities for the support team.
IT Decision Makers and Key Stakeholders at MikroMundo
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by MikroMundo Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD MikroMundo Technographics

MikroMundo is a Retail organization based in Brazil, with around 320 employees and annual revenues of $99.0 million.

MikroMundo operates a diverse technology stack with applications such as TomTicket, covering areas like Customer Support.

MikroMundo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as TomTicket.

MikroMundo recently adopted applications including TomTicket in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of MikroMundo’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates MikroMundo’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete MikroMundo technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.