List of TomTicket Customers
Passo Fundo, 99010-001,
Brazil
Since 2010, our global team of researchers has been studying TomTicket customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TomTicket for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TomTicket for Customer Support include: MikroMundo, a Brazil based Retail organisation with 320 employees and revenues of $99.0 million, Elastri, a Brazil based Construction and Real Estate organisation with 170 employees and revenues of $43.0 million, M4Law, a Brazil based Professional Services organisation with 130 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using TomTicket, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Elastri | Construction and Real Estate | 170 | $43M | Brazil | TomTicket | TomTicket | Customer Support | 2021 | n/a |
In 2021, Elastri implemented TomTicket as its customer and IT helpdesk portal in Brazil to manage support tickets and provide mobile access for employees. The deployment centers on the TomTicket application within the Customer Support category to support day to day ticket intake, assignment, and response tracking.
Implementation details indicate TomTicket is used for ticket lifecycle management, mobile access for field and office staff, and a knowledge base driven self service layer, information inferred from Elastri's TomTicket knowledge-base pages. Functional capabilities emphasized include organized ticket queues, status tracking and response logging, which align with standard Customer Support workflows and helpdesk process automation.
Operational scope covers customer support and IT support teams across Elastri's Brazil operations, where TomTicket serves as the primary portal for incident and request handling. Governance appears to include centralized ticket routing and documented knowledge-base articles to standardize first responses and resolution steps, improving ticket organization and response tracking as described in the source.
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M4Law | Professional Services | 130 | $25M | Brazil | TomTicket | TomTicket | Customer Support | 2023 | n/a |
In 2023, M4Law implemented TomTicket as a centralized client support portal for its document-management and legaltech services in Brazil, placing the application within the Customer Support category. The deployment centralizes incoming client inquiries to manage ticket creation and ticket tracking through a unified interface.
TomTicket is used to operate core customer support capabilities including ticket creation, ticket tracking, and a knowledge-base driven self-service layer drawn from M4Law's published KB content. Configuration and usage patterns indicate focus on helpdesk workflows, ticket lifecycle management, priority routing, and knowledge-base article management to standardize responses for legal services clients.
The implementation covers client-facing support teams across M4Law's Brazil operations and is aligned with its document-management service lines, enabling case-level visibility for customer support and service delivery functions. Operational coverage centers on support and knowledge management for external clients rather than internal HR or finance workflows.
Governance for TomTicket emphasizes centralized ticket intake, formalized escalation paths, and ongoing KB curation to enforce consistent response protocols for legaltech customers. Rollout and operational ownership are located within M4Law's customer support organization, with the knowledge base used as the primary means to document and scale support procedures.
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MikroMundo | Retail | 320 | $99M | Brazil | TomTicket | TomTicket | Customer Support | 2020 | n/a |
In 2020, MikroMundo implemented TomTicket, a Customer Support application, to operate its support and helpdesk for Nautilus ERP customers in Brazil. TomTicket is used to publish knowledge base articles and send ticket notifications to accelerate response workflows, serving as the primary Customer Support system for MikroMundo's Nautilus ERP customer service operations. The deployment explicitly covers customer support and post-sales support processes across MikroMundo's Brazil operations, and module usage is documented in the MikroMundo TomTicket knowledge base.
Functional configuration emphasizes ticket intake and case tracking, knowledge base article management, ticket notifications, and status tracking to coordinate assignments and responses. The Mik roMundo TomTicket knowledge base records module usage and procedural guidance, and it is inferred to include workflows for case escalation, agent assignment, and notification routing consistent with Customer Support application capabilities. Operational governance is anchored in the documented knowledge base, which defines support workflows, notification rules, and content maintenance responsibilities for the support team.
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