Ministry Of Health Ukraine Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ministry Of Health Ukraine and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Ministry Of Health Ukraine employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ministry Of Health Ukraine has purchased the following applications: Eccentex Service CRM for Genesys for CRM in 2016, Eccentex AppBase for Apps Development in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ministry Of Health Ukraine is running and its propensity to invest more and deepen its relationship with Eccentex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ministry Of Health Ukraine revenues, which have grown to $4.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ministry Of Health Ukraine intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eccentex | Legacy | Eccentex Service CRM for Genesys | CRM | CRM | n/a | 2016 | 2017 |
In 2016 the Ministry of Health Ukraine deployed Eccentex ERIM to modernize ambulance and incident workflows across Kyiv, Vinnitsa and Poltava. The program aligns with CRM capabilities and is associated with Eccentex Service CRM for Genesys, reflecting a CRM oriented approach to emergency response and incident management. Implementation centered on Eccentex ERIM modules for emergency response and incident management, including incident intake, triage workflow orchestration and ambulance dispatch coordination, implemented to track incident lifecycles from report through handover. Eccentex Service CRM for Genesys is included as the application name in project materials, representing the customer relationship and case handling layer that supports contact and case workflows. Operational deployment covered ambulance services and regional emergency coordination units in the three oblasts, bringing standardized incident workflows and centralized incident records into active use. The published case study documents ERIM for emergency response and does not explicitly mention Genesys or ServiceJourney integration, therefore any direct linkage to Genesys platforms is inferred rather than confirmed. Governance emphasis in the rollout focused on reconfiguring dispatch and triage processes and establishing centralized incident recordkeeping across regional emergency operations centers. The case study reports halving response times and improved survival rates as outcomes of the Eccentex ERIM implementation, outcomes presented alongside the CRM oriented operational control associated with Eccentex Service CRM for Genesys.
|
 |
|
|
Customer Engagement | CRM |
|
2016 | 2017 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eccentex | Legacy | Eccentex AppBase | Apps Development | PaaS | n/a | 2017 | 2017 |
In 2017, the Ministry Of Health Ukraine deployed Eccentex AppBase to deliver an Emergency Response and Incident Management solution for regional emergency medical services. This engagement is cataloged under the Apps Development category and targeted operational improvements in out of hospital emergency care.
The implementation on Eccentex AppBase focused on core ERIM capabilities typical of Apps Development, including incident intake and logging, dispatch orchestration, automated workflows for case management, mobile field reporting and clinical documentation, and operational dashboards for decision support. Configuration leveraged platform workflow automation, role based access controls, forms and document management to standardize incident processes and support clinical handoffs.
Eccentex AppBase platform capabilities were likely used to provide API based data exchange and event orchestration to bind ERIM processes into regional emergency medical services operations. Operational scope covered regional EMS units and pre hospital care functions, affecting emergency response coordination, dispatch centers and clinical first responder workflows.
Deployment included governance and process standardization to align incident handling across regions and establish operational handover procedures. The ERIM solution delivered on Eccentex AppBase is reported to have cut response times and improved out of hospital survival rates for the regions served.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||