Jerusalem, 9149001,
Israel
Ministry Of Justice Israel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ministry Of Justice Israel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Ministry Of Justice Israel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ministry Of Justice Israel has purchased the following applications: 7twenty Chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ministry Of Justice Israel is running and its propensity to invest more and deepen its relationship with 7twenty or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ministry Of Justice Israel revenues, which have grown to $1.51 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ministry Of Justice Israel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| 7twenty | Legacy | 7twenty Chat | Chatbots and Conversational AI | AI-Powered Application | Bynet Data Communications | 2022 | 2022 | In 2022, the Ministry Of Justice Israel contracted 7twenty to deploy 7twenty Chat for public-sector customer service/CRM. The engagement expanded the ministry's multichannel citizen service platform and established a BOT infrastructure to handle routine citizen-facing inquiries, focusing on centralizing channels and adding automated bot responses for standard queries. 7twenty Chat was positioned as the primary front-line interface for citizen interactions and for core customer service and CRM workflows. The implementation used 7twenty Chat capabilities for multichannel orchestration, conversational BOT frameworks, intent routing, scripted FAQ automation, and human escalation paths, aligned with public-sector customer service/CRM functional patterns. Configuration work addressed channel aggregation and bot management, and automated response flows were mapped to existing customer service processes to maintain continuity of citizen case handling. The technical scope emphasized centralization of inbound channels and the instrumentation of automated workflows to reduce manual handling of routine inquiries. Bynet Data Communications acted as the system integrator responsible for executing the rollout across the Ministry of Justice Israel, including integration tasks and operational handover. Governance activities included defining BOT approval and supervision workflows, agent escalation procedures, and operational ownership for ongoing bot content maintenance. The deployment targeted citizen-facing service lanes and internal CRM processes within the ministry and positioned 7twenty Chat to support centralized channel management and automated handling of routine citizen inquiries. |
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