Tel Aviv, 69710,
Israel
Bynet Data Communications
Bynet Data Communications, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Bynet Data Communications collaboration with software players such as 7twenty empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Bynet Data Communications | 7twenty | 7twenty Chat | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Ministry Of Aliyah And Integration Israel | Government | 400 | $300M | Israel | 7twenty | 7twenty Chat | Chatbots and Conversational AI | 2023 |
In 2023, the Ministry Of Aliyah And Integration Israel deployed 7twenty Chat and procured licenses for 7twenty forms and multichannel modules to support immigrant-facing services and online forms, Apps Category: . The procurement and contractor-led integration were delivered by Bynet Data Communications, and the work specifically targeted public-service processes and citizen inquiries across Israel.
Implementation concentrated on configuring the forms engine, multichannel messaging orchestration, and administrative provisioning to support front-office case intake and inquiry routing. 7twenty Chat was configured to centralize form submission workflows and orchestrate communications across web, chat, email, and SMS channels, with license-based feature enablement and role-based access for ministry teams. The deployment architecture used a contractor-driven integration layer implemented by Bynet Data Communications to connect citizen touchpoints with ministry intake processes, and governance was set through centralized administration and a phased rollout to immigration service teams. The scope explicitly covered immigrant-facing public services and online forms, impacting citizen services and front-office operations.
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Ministry Of Justice Israel | Government | 1100 | $1.5B | Israel | 7twenty | 7twenty Chat | Chatbots and Conversational AI | 2022 |
In 2022, the Ministry Of Justice Israel contracted 7twenty to deploy 7twenty Chat for public-sector customer service/CRM. The engagement expanded the ministry's multichannel citizen service platform and established a BOT infrastructure to handle routine citizen-facing inquiries, focusing on centralizing channels and adding automated bot responses for standard queries. 7twenty Chat was positioned as the primary front-line interface for citizen interactions and for core customer service and CRM workflows.
The implementation used 7twenty Chat capabilities for multichannel orchestration, conversational BOT frameworks, intent routing, scripted FAQ automation, and human escalation paths, aligned with public-sector customer service/CRM functional patterns. Configuration work addressed channel aggregation and bot management, and automated response flows were mapped to existing customer service processes to maintain continuity of citizen case handling. The technical scope emphasized centralization of inbound channels and the instrumentation of automated workflows to reduce manual handling of routine inquiries.
Bynet Data Communications acted as the system integrator responsible for executing the rollout across the Ministry of Justice Israel, including integration tasks and operational handover. Governance activities included defining BOT approval and supervision workflows, agent escalation procedures, and operational ownership for ongoing bot content maintenance. The deployment targeted citizen-facing service lanes and internal CRM processes within the ministry and positioned 7twenty Chat to support centralized channel management and automated handling of routine citizen inquiries.
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