Mirka Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mirka and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 802 Mirka employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mirka has purchased the following applications: Sparkwork Learning Experience Platform for Learning and Development in 2018, Microsoft 365 for Collaboration in 2021, Sinch Contact Pro for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mirka is running and its propensity to invest more and deepen its relationship with Sparkwork , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mirka revenues, which have grown to $241.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mirka intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sparkwork | Legacy | Sparkwork Learning Experience Platform | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, Mirka implemented Sparkwork Learning Experience Platform to deliver training and operational communications to production and field staff. The Sparkwork Learning Experience Platform was applied to Mirka's Learning and Development activities, with an inferred focus on frontline upskilling and SOP and distribution related L&D across manufacturing and field operations in Finland.
The implementation emphasized core learning delivery and content management capabilities typical of a learning experience platform, including content authoring and curation, structured learning pathways, microlearning modules, assessments, and competency tracking. Configuration work appears to have included role based assignment and automated enrollment for production and field roles, plus mobile friendly delivery to support on‑the‑job access for technicians and operators. The Sparkwork Learning Experience Platform was deployed to support operational communications tied to standard operating procedures and distributed learning content for field teams.
Operational scope centered on Mirka's manufacturing sites and field operations in Finland, with the platform used by production staff and field technicians for frontline training and procedural updates. No specific third party system integrations are listed in public sources, the implementation narrative focuses on learning delivery and operational communications rather than backend system orchestration.
Governance and rollout practices inferred from the deployment profile suggest centralized content ownership by operations and corporate training stakeholders, with local training coordinators managing site level enrollments and compliance with SOP distribution. The deployment framed Sparkwork Learning Experience Platform as the primary channel for delivering and maintaining standardized operational training across Mirka production and field teams, aligning learning governance with operational procedures.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Sinch Contact Pro | Call Center | CRM | n/a | 2021 | 2021 |
In 2021 Mirka deployed Sinch Contact Pro to unify its global customer service CRM across 20 subsidiaries in Finland and Europe. The Call Center deployment centralized inbound telephony and multichannel case handling, creating a single agent interaction layer for regional customer support operations.
Sinch Contact Pro was configured to consolidate calls, emails and case data, and to provide centralized routing, unified reporting and agent-facing case management interfaces. Functional capabilities implemented included multichannel case consolidation, queue and routing controls, and consolidated activity reporting to streamline agent workflows and case resolution handoffs.
The implementation integrated with SAP C4C to synchronize contact and case records and to consolidate activity streams between telephony and CRM, preserving case state across channels. Operational coverage included roughly 20 subsidiaries across Finland and Europe and handled approximately 4,000 monthly inbound calls through the unified routing and reporting topology.
Rollout began in late 2021 and delivered unified reporting and routing that improved visibility into contacts and standardized agent workflows across subsidiaries. Governance adjustments accompanied the rollout, introducing centralized routing rule ownership and standardized reporting processes to maintain consistent handling and visibility of customer interactions.
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Customer Data Platform | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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