Mobile Telecommunications
Mtc Hse Cnr Moses Tjitendero &Amp; Hamutenya Wan,
Windhoek, 9000,
Namibia
Windhoek, 9000,
Namibia
264 1280 2000
Communications
Mobile Telecommunications Technographics
Mobile Telecommunications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mobile Telecommunications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Mobile Telecommunications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mobile Telecommunications has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Adapt IT Telecoms Analytics for Analytics and BI in 2019, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mobile Telecommunications is running and its propensity to invest more and deepen its relationship with Freshworks , Adapt IT Telecoms , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mobile Telecommunications revenues, which have grown to $182.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mobile Telecommunications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mobile Telecommunications Tech Stack and Enterprise Applications
Mobile Telecommunications AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Mobile Telecommunications implemented Freshdesk Messaging (Formerly Freshchat) on its website, deploying a Chatbots and Conversational AI solution to support customer-facing digital engagement. The Freshdesk Messaging (Formerly Freshchat) deployment uses an embedded web chat widget to deliver automated messaging flows, live agent handoff, and persistent conversation history typical of Chatbots and Conversational AI platforms.
The implementation is scoped to the public website and is focused on customer service and front-line support workflows, integrating the chat widget into web pages to capture inquiries and route sessions to agents. Operational governance centers with customer service teams, with configuration workstreams for message flows, intent triggers, and agent routing rules to align Freshdesk Messaging (Formerly Freshchat) with existing contact center processes.
|
Mobile Telecommunications Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adapt IT Telecoms | Legacy | Adapt IT Telecoms Analytics | Analytics and BI | Analytics and BI | NEC | 2019 | 2019 |
In 2019, Mobile Telecommunications implemented Adapt IT Telecoms Analytics, deploying Adapt IT Telecoms CDRlive Enterprise Data Warehouse and Big Data Analytics to support MTC Namibia revenue assurance and network analytics. The deployment targeted finance and network reporting workflows and established a centralized EDW for billing reporting, fraud management and revenue assurance use cases, Apps Category .
The implementation used Adapt IT Telecoms CDRlive EDW as the core data platform, ingesting call detail records and billing feeds into a big data analytics layer. Functional modules documented in Adapt IT materials include CDR processing and normalization, analytics-driven revenue assurance, fraud detection workflows, and billing-report generation, with configuration focused on automated alerting and investigation case support.
Adapt IT led an Operational Charging System vendor swap involving partners BPI and NEC, executed with zero downtime, and NEC is listed as an implementation partner. Integrations explicitly included the OCS swap and upstream billing and reporting feeds, enabling the EDW to serve both finance teams and network operations for consolidated analytics and alert distribution.
Governance covered rollout to revenue assurance, billing, and fraud teams in Namibia with process changes to use proactive alerts from the EDW for investigation triage. Reported outcomes included improved reporting reliability, enabled proactive revenue-assurance alerts and reduced investigation response times per Adapt IT case material.
|
Mobile Telecommunications Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Mobile Telecommunications implemented Microsoft 365 as its Collaboration platform. The 500-employee communications operator in Namibia adopted Microsoft 365 for company-wide productivity and collaboration capabilities, and the deployment is referenced on the company website.
The implementation centered on a cloud-hosted Microsoft 365 tenant, configured to deliver core Collaboration functions including Exchange Online for corporate email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document collaboration, OneDrive for personal file sync, and the Office client suite for productivity. Tenant-level configuration included centralized user provisioning and role-based administration, identity management through Azure Active Directory single sign-on, and policy controls for information protection and external sharing consistent with Collaboration category practices.
Operational coverage targeted enterprise business functions across the organization in Namibia, including corporate IT, HR, sales, and customer service, with phased user onboarding and governance processes to manage lifecycle and access. Governance emphasized tenant administration, collaboration policy enforcement, and standardization of collaboration workflows to support consistent content management and communication practices under the Microsoft 365 Collaboration environment.
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Mobile Telecommunications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
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Mobile Telecommunications PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2012 | 2012 |
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Mobile Telecommunications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Mobile Telecommunications
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mobile Telecommunications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mobile Telecommunications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mobile Telecommunications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mobile Telecommunications Technographics
Mobile Telecommunications is a Communications organization based in Namibia,
with around 500 employees and annual revenues of $182.0 million.
Mobile Telecommunications operates a diverse technology stack with applications such as
Freshdesk Messaging (Formerly Freshchat), Adapt IT Telecoms Analytics and Microsoft 365,
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
Mobile Telecommunications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Freshworks, Adapt IT Telecoms and Microsoft.
Mobile Telecommunications recently adopted applications including
Freshdesk Messaging (Formerly Freshchat) in 2021, Microsoft 365 in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mobile Telecommunications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mobile Telecommunications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mobile Telecommunications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.