List of Adapt IT Telecoms CX Customers
Adapt IT Telecoms
152 14th Road, Noordwyk, Midrand,
Gauteng, 1687,
South Africa
Gauteng, 1687,
South Africa
27 10 494 2893
Professional Services
1000
$200M
Since 2010, our global team of researchers has been studying Adapt IT Telecoms CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Adapt IT Telecoms CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Adapt IT Telecoms CX for Customer Experience include: Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Vodacom Tanzania, a Tanzania based Communications organisation with 607 employees and revenues of $513.0 million, Mobile Telecommunications, a Namibia based Communications organisation with 500 employees and revenues of $182.0 million and many others.
Contact us if you need a completed and verified list of companies using Adapt IT Telecoms CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Adapt IT Telecoms CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mobile Telecommunications | Communications | 500 | $182M | Namibia | Adapt IT Telecoms | Adapt IT Telecoms CX | Customer Experience | 2018 | NEC |
In 2018 MTC Namibia implemented Adapt IT Telecoms CX as a Customer Experience application to support a vendor change in Online Charging System operations. Adapt IT Telecoms delivered Big Data Analytics via CDRlive alongside ETL and mapping services to ensure continuous billing and finance data pipelines during the OCS vendor migration, preserving access to revenue reporting for the organization.
Adapt IT Telecoms CX was configured to ingest call detail records through CDRlive and apply ETL mappings to normalize charging events for downstream billing and finance systems. The implementation emphasized data mapping, real-time ingestion into charging and billing feeds, and analytics layers for revenue-reporting continuity, aligning the application to billing, finance and revenue operations workflows.
Operational integrations explicitly involved BPI and NEC XON as implementation partners, with NEC listed as the systems integrator. Deployments were scoped to MTC Namibia billing and finance operations, and the architecture connected the CDR analytics and ETL pipelines directly into the OCS and financial reporting stacks to maintain uninterrupted report availability.
Governance and rollout were executed as a targeted migration effort, completed in about five months and reported with zero downtime, enabling uninterrupted access to financial reports throughout the transition. Adapt IT Telecoms CX functioned as the analytics and data orchestration layer for the engagement, maintaining continuity in billing, finance and revenue-reporting processes during the vendor migration.
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Telstra | Communications | 36093 | $22.9B | Australia | Adapt IT Telecoms | Adapt IT Telecoms CX | Customer Experience | 2001 | n/a |
In 2001 Telstra deployed Adapt IT Telecoms CX, Apps Category , to run Adapt IT Telecoms' CDRlive analytics for network usage analysis, marketing and campaign analytics, revenue assurance and customer experience management. Adapt IT Telecoms CX is described in-source as providing CX and subscriber management capabilities that are driven by CDRlive analytics.
The implementation centered on CDRlive functional capabilities, including call detail record ingestion and normalization, usage analytics, campaign analytics and revenue assurance workflows, with subscriber-level analytics feeding customer experience management processes. Configuration emphasized analytics pipelines and reporting layers to surface usage patterns and campaign performance for marketing and revenue assurance stakeholders.
The Australia deployment delivered improved operational efficiency, revenue optimisation and enhanced customer experience via analytics-driven insights, as stated in the project notes. Operational coverage focused on marketing and campaign teams, revenue assurance and customer experience management, with analytics outputs used to inform operational decision making across those business functions.
Governance was organized around analytics outputs and subscriber management workflows to support ongoing campaign optimisation and revenue oversight. The implementation therefore positioned Adapt IT Telecoms CX and CDRlive as core analytics infrastructure for Telstra's network usage and customer experience analytics.
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Vodacom Tanzania | Communications | 607 | $513M | Tanzania | Adapt IT Telecoms | Adapt IT Telecoms CX | Customer Experience | 2010 | n/a |
In 2010 Vodacom Tanzania implemented Adapt IT Telecoms CX, Category . The deployment focused on Adapt IT Telecoms CX delivered as a CDRlive Regulatory Data Monitoring and Tax Monitoring System to supply the Tanzania Revenue Authority with accurate, high-volume usage and billing data. The project was scoped as a Tanzania finance and regulatory initiative within Vodacom Tanzania and concentrated on compliance reporting and analytics workflows.
The Adapt IT Telecoms CX implementation emphasized CDRlive Regulatory Data Monitoring capabilities, including high-volume call detail record ingestion, usage aggregation, billing data normalization, and regulatory reporting modules. Configuration work included retention policy settings and automated reporting pipelines to support scheduled regulatory submissions, with analytics and validation functions inferred from the case study focus on regulatory reporting. These functional elements align with standard regulatory data monitoring and tax reporting processes for telecommunications operators.
Integrations implemented as part of the rollout included direct data provisioning to the Tanzania Revenue Authority and internal feeds from Vodacom Tanzania billing and finance systems to capture usage and billing event records. Operational coverage targeted finance and regulatory teams within Vodacom Tanzania, centralizing monitoring and audit-ready exports for compliance. The Tanzania finance and regulatory project delivered greatly improved uptime, longer data retention and much faster reporting through the Adapt IT Telecoms CX CDRlive Regulatory Data Monitoring capability.
Governance changes accompanied the technical implementation, with new workflows for scheduled exports, data validation checkpoints, and audit trail generation to support regulatory compliance and ongoing monitoring. Adapt IT Telecoms CX was configured to support these governance controls, embedding automated reporting cadence and validation rules into operational processes for finance and regulatory reporting.
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Buyer Intent: Companies Evaluating Adapt IT Telecoms CX
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Adapt IT Telecoms CX Coverage
Adapt IT Telecoms CX is a Customer Experience solution from Adapt IT Telecoms.
Companies worldwide use Adapt IT Telecoms CX, from small firms to large enterprises across 21+ industries.
Organizations such as Telstra, Vodacom Tanzania and Mobile Telecommunications are recorded users of
Adapt IT Telecoms CX for Customer Experience.
Companies using Adapt IT Telecoms CX are most concentrated in Communications, with adoption spanning over 21 industries.
Companies using Adapt IT Telecoms CX are most concentrated in Australia, Tanzania and Namibia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Adapt IT Telecoms CX across Americas, EMEA, and APAC.
Companies using Adapt IT Telecoms CX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Adapt IT Telecoms CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Adapt IT Telecoms CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.