Tlalnepantla de Baz, 54020,
Mexico
Mobility Global Technographics
Mobility Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mobility Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 Mobility Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mobility Global has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mobility Global is running and its propensity to invest more and deepen its relationship with Zendesk , Cliengo , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mobility Global revenues, which have grown to $561.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mobility Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mobility Global Tech Stack and Enterprise Applications
Mobility Global AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Mobility Global deployed Zendesk Chat on its public website. Mobility Global implemented Zendesk Chat as a Chatbots and Conversational AI application to provide real time customer engagement, capturing inbound inquiries and supporting sales and client service interactions for its professional services business. The deployment was web embedded and provisioned for a compact 12 person organization operating out of Mexico, with scope centered on handling website initiated conversations and preserving session context for downstream client work.
The implementation focused on standard Zendesk Chat functional modules, including the web chat widget, agent console, canned responses, chat routing and offline message capture, reflecting common Chatbots and Conversational AI capabilities. Operational coverage routed website chats to a small agent pool and retained chat transcripts to maintain client history across engagements, while governance emphasized agent handling procedures and chat response workflows to align with Mobility Global service delivery processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Mobility Global Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Mobility Global deployed Microsoft 365 to provide Collaboration functionality across its professional services operations. The implementation positioned Microsoft 365 as the central Collaboration application for internal communication, document authoring, and client-facing content delivery, and Mobility Global is using Microsoft 365 on their website. This establishes a clear Company Microsoft 365 Collaboration Business Function relationship focused on productivity and communications for a small, 12 person firm.
The deployment reflects a cloud-hosted Microsoft 365 tenant configured for small-team operations, with core Collaboration capabilities typically provisioned including email and calendaring, SharePoint based document management, OneDrive file sync, Microsoft Teams for meetings and chat, and Office productivity applications. Administration appears centralized to manage user accounts, access controls, and content surfaced to the public website, while standard cloud identity and provisioning patterns are implied for user lifecycle and access governance. Configuration emphasis is on secure content sharing and collaborative workflows across the firm rather than complex integrations or multi-site architecture.
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Mobility Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Mobility Global deployed Hotjar on its public website to capture behavioral data and qualitative feedback. The implementation added the Hotjar client-side snippet across site pages, positioning Hotjar as the primary Customer Experience tool for monitoring on-site visitor interactions and feedback on the corporate site.
The deployment leverages Customer Experience capabilities typical of Hotjar, including heatmaps, session recordings, and on-site feedback widgets, to surface navigation patterns and engagement signals for UX and marketing review. Instrumentation and data collection operate in the browser layer, focused on the public web estate, with governance managed at the page tagging and privacy configuration level by digital stakeholders, aligning the Mobility Global Hotjar Customer Experience deployment with product and marketing workflows.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Mobility Global IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Mobility Global
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Mobility Global Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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