Molo Tech
84 Eccleston Square,
London, SW1V 1PX,
United Kingdom
London, SW1V 1PX,
United Kingdom
44 12 1553-6578
Banking and Financial Services
Molo Tech Technographics
Molo Tech Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Molo Tech and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45 Molo Tech employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Molo Tech has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Molo Tech is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Molo Tech revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Molo Tech intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Molo Tech Tech Stack and Enterprise Applications
Molo Tech AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Molo Tech deployed Zendesk Chat on its public website. Molo Tech implemented Zendesk Chat, classified under Chatbots and Conversational AI, to provide customer service and lead capture through an embedded web chat experience.
The implementation centered on the Zendesk Chat widget and agent console, configured with proactive triggers, canned responses, chat routing, and transcript retention. The Zendesk Chat deployment used the standard JavaScript site embed to surface a persistent chat interface, and the application was set up with role-based agent access and session handoff to an agent dashboard for live handling and reporting.
Operational ownership was aligned with customer support functions, with staffing and business hours configured inside Zendesk Chat and escalation workflows created to convert live chats into tracked tickets or follow up actions. Governance emphasized chat response workflows, predefined escalation rules, and basic conversational analytics to monitor volume and agent activity, reflecting a compact implementation appropriate for a 45 person finance firm.
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Molo Tech Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Molo Tech implemented Google Workspace (Formerly Google G-Suite) for Collaboration. The deployment covers the company’s approximately 45 employees in the United Kingdom and is visible in the company website configuration which indicates use of Google Workspace.
Molo Tech’s Google Workspace (Formerly Google G-Suite) deployment standardized core Collaboration capabilities, including Gmail for corporate email, Google Drive for shared file storage, Google Docs and Sheets for real time document collaboration, Google Calendar for scheduling, and Google Meet for virtual meetings, with administrative controls managed through the Google Workspace Admin console. The implementation aligns with common Collaboration functional terminology such as document collaboration, calendaring, and unified messaging.
Operational coverage focuses on corporate communications, document management, and meeting collaboration across small team structures and core business functions. Identity and account provisioning are centralized in the Admin console, and standard access and sharing controls are applied as part of the Google Workspace configuration.
Governance is organized around centralized administration and user lifecycle management, with policy configuration for mail routing, group membership, and data sharing settings handled through Google Workspace. The relationship is explicit, Molo Tech Google Workspace (Formerly Google G-Suite) Collaboration supports the company’s email, document workflows, and meeting collaboration needs.
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Molo Tech CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Molo Tech implemented Hotjar on its public website to capture user behavior and on-page feedback as part of its Customer Experience tooling. The deployment uses the Hotjar client-side tracking snippet embedded in site templates to collect session recordings and heatmaps, instrumenting browser-based behavioral analytics rather than server-side telemetry.
Hotjar configuration at Molo Tech focuses on heatmaps, session recordings, conversion funnel analysis and on-site feedback polls, with output used by product, UX and marketing personnel to analyze visitor behavior and inform product and content decisions. The implementation is scoped to the company web estate and leverages Hotjar’s Customer Experience capabilities to support iterative UX workflows without additional backend integration.
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Real Estate CRM | CRM |
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2023 | 2023 |
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Molo Tech ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Molo Tech PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Molo Tech IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Molo Tech CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Molo Tech
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Molo Tech Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Molo Tech IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Molo Tech digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Molo Tech Technographics
Molo Tech is a Banking and Financial Services organization based in United Kingdom,
with around 45 employees and annual revenues of $4.0 million.
Molo Tech operates a diverse technology stack with applications such as
Zendesk Chat, Google Workspace (Formerly Google G-Suite) and Hotjar,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Molo Tech has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Google and Contentsquare.
Molo Tech recently adopted applications including
Propflo in 2023, Slack Connect in 2022 and Amazon EC2 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Molo Tech’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Molo Tech’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Molo Tech technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.