Clearwater, 33765, FL,
United States
Monin Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Monin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Monin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Monin has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2017, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Monin is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Monin revenues, which have grown to $310.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Monin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017, Monin implemented Microsoft Dynamics NAV to establish a centralized ERP Financial platform for its 650-employee consumer packaged goods operations. The Microsoft Dynamics NAV implementation is positioned to manage core financial and accounting functions while serving cross-functional business processes tied to order processing and inventory control.
Configuration focused on standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, cash management, and inventory valuation workflows. Implementation work included application-level customization and full stack web development using HTML, CSS, JavaScript, C#, ASP.NET, and VB.NET to extend user interfaces and automate transaction flows.
The technical architecture combined Microsoft SQL Server database administration with Azure hosted components, and exposed integration surfaces via RESTful APIs. Explicit integration and operational responsibilities included EDI administration to support trading partner transactions, database and server administration for MS SQL and Azure, and API driven connectivity between Microsoft Dynamics NAV and external systems.
Operational governance centered on in-house ERP support and development, with dedicated responsibilities for EDI, database administration, and application enhancements. Ongoing support and development for Microsoft Dynamics Navision were part of the operating model, aligning IT, finance, and supply chain teams to maintain the ERP Financial environment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Monin deployed Zendesk Chat on its public website. The deployment uses Zendesk Chat as the customer-facing chat widget, aligned with the Chatbots and Conversational AI category, to capture inbound web inquiries and support customer service and commercial inquiry workflows.
Implementation involved embedding Zendesk Chat on Monin.com and configuring category-aligned chat capabilities including live agent chat, canned responses, chat triggers, and transcript capture. Operational scope centers on web-based chat sessions routed into Monin support queues and agent dashboards, with customer service teams providing operational ownership. Governance emphasized queue configuration and scripted response workflows to standardize agent handling and escalation, while Zendesk Chat provides the persistent chat records and agent interface used for ongoing customer engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Monin implemented Microsoft 365 as its Collaboration platform. The deployment leverages Microsoft 365 cloud services and is surfaced on the company website source, indicating organization-wide adoption for productivity, messaging, and team collaboration. Microsoft 365 provides core capabilities including Exchange Online email, SharePoint intranet and document management, Microsoft Teams for chat and meetings, and OneDrive for user file sync, which together centralize content, communication, and collaboration workflows. Monin Microsoft 365 Collaboration supports internal communications and document management business functions across the enterprise.
Operationally the implementation aligns tenant-level administration with role based access, user provisioning and centralized identity management via Azure Active Directory for single sign on and directory synchronization. Governance focuses on mailbox and sharing policies, SharePoint site lifecycle and document permissions, and Teams channel provisioning to control collaboration sprawl. The configuration supports standard Collaboration workflows for marketing, sales, and corporate operations by unifying messaging, file collaboration, and meeting infrastructure within Microsoft 365.
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2019 | 2019 |
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