Motor Insurers Bureau
Linford Wood House, 6-12 Capital Drive,
Milton Keynes, MK14 6XT,
United Kingdom
Milton Keynes, MK14 6XT,
United Kingdom
44 19 0883-0001
Insurance
Motor Insurers Bureau Technographics
Motor Insurers Bureau Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Motor Insurers Bureau and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 386 Motor Insurers Bureau employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Motor Insurers Bureau has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Sage Snowdrops HR for Core HR in 2013, Genesys Cloud CX Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Motor Insurers Bureau is running and its propensity to invest more and deepen its relationship with Infor , Oracle , Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Motor Insurers Bureau revenues, which have grown to $858.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Motor Insurers Bureau intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Motor Insurers Bureau Tech Stack and Enterprise Applications
Motor Insurers Bureau ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, Motor Insurers Bureau implemented Infor SunSystems. The deployment of Infor SunSystems as an ERP Financial application centralized the organization’s core accounting, statutory reporting, and financial control workflows.
The Infor SunSystems implementation was configured to support standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset accounting, cash management, and financial reporting. Configuration work emphasized a structured chart of accounts and financial controls aligned to insurance sector accounting practices, with ledger mappings and period close processes tailored to the company’s cadence.
Operational coverage centered on the central finance and accounting functions, supporting statutory and management reporting requirements for the Motor Insurers Bureau in the United Kingdom. The implementation was positioned as the single source of truth for transactional posting and period close orchestration, and it was used to standardize journal, supplier, and customer accounting workflows across the finance organization.
Governance included role based security, segregation of duties controls, and process standardization for month end and statutory close. Hiring and operational documentation noted that knowledge of SUN accounts is an advantage but not essential, reflecting a skills and training emphasis for sustaining the Infor SunSystems environment.
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ERP Financial | ERP |
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2019 | 2019 |
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Motor Insurers Bureau HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Snowdrops HR | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Motor Insurers Bureau implemented Sage Snowdrops HR to establish a centralized Core HR capability for its approximately 386 employees. The initial deployment focused on consolidating employee master data and establishing data governance for HR operations.
The implementation work included migrating all employee information into Sage Snowdrops HR, performing a full data cleanse, and configuring Self Service functionality for employees and managers. A reporting suite was created inside Sage Snowdrops HR to deliver standardized HR reports and operational visibility.
Integrations were constructed to link Sage Snowdrops HR with payroll systems and with a training management system, TMS, and to surface information from existing internal systems. Operational scope centered on HR and payroll processes, with synchronization points for employee status, compensation elements, and training records.
Governance and process changes accompanied the technical rollout, including redesigning HR procedures to align with Sage Snowdrops HR workflows, instituting data quality controls, and defining reconciliation handoffs between HR and payroll. The program prioritized workflow alignment, reporting controls, and sustained operational governance for the Core HR environment.
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Core HR | HCM |
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2019 | 2019 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2017 | 2017 |
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Motor Insurers Bureau AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Motor Insurers Bureau implemented Genesys Cloud CX Chat as part of a program to deliver the Ministry of Justice officialinjuryclaim.org.uk digital service, combining a new contact centre platform with front end website customer experience work. The implementation is categorized as Chatbots and Conversational AI and was scoped as the operational backbone for the new site, with an original public launch planned for April 2020 that was delayed by COVID.
The delivery encompassed the end to end service operation design, including location planning, staffing models, and contact centre processes. The technical configuration included Genesys Cloud CX Chat and the broader Genesys Purecloud unified communications solution for telephony, email and chat, alongside configuration of the contact centre CRM, PEGA, and a BI solution to support operational reporting and analytics. Functional capabilities implemented covered multichannel routing, agent desktop workflows, chat orchestration, and CRM-case linkage consistent with Chatbots and Conversational AI usage in customer service.
Integrations were explicitly executed between Genesys Cloud CX Chat, the PEGA contact centre CRM, the deployed telephony and email channels, and a BI reporting layer, enabling end to end case creation and visibility across channels. Project management controlled the website Customer Experience research, design and test phases concurrent with contact centre setup, creating integrated handoffs between digital experience testing and contact centre operational acceptance. Governance was practiced through centralized project management of service operation implementation, with staged readiness gates tied to CX test outcomes and the delayed launch timetable caused by COVID.
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Motor Insurers Bureau Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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Motor Insurers Bureau Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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Motor Insurers Bureau CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Motor Insurers Bureau ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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Motor Insurers Bureau TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2014 | 2015 |
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Motor Insurers Bureau PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Motor Insurers Bureau IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Motor Insurers Bureau CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Motor Insurers Bureau
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Finance Officer | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Audit Controller | Director | Risk | |
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Chief Risk Officer | CXO | Risk | |
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Risk & Compliance Officer | Manager | Risk | |
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Claims Integrity Officer - Anti Fraud | Manager | Customer Service | |
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Anti-Fraud Manager | Manager | Risk | |
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Risk Officer | Manager | Risk | |
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Financial Controller | Director | Finance | |
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Chief People Officer | CXO | HR | |
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HR Business Partner | Manager | HR | |
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Customer Relationship Manager | Manager | Customer Service | |
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Service Support Team Leader | Manager | Customer Service | |
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Senior Communications Officer | Director | Marketing | |
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Customer Relationship Manager and Experienced Technical Service | Manager | Customer Service | |
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Apps Being Evaluated by Motor Insurers Bureau Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Motor Insurers Bureau IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Motor Insurers Bureau digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Motor Insurers Bureau Technographics
Motor Insurers Bureau is a Insurance organization based in United Kingdom,
with around 386 employees and annual revenues of $858.0 million.
Motor Insurers Bureau operates a diverse technology stack with applications such as
Infor SunSystems, Sage Snowdrops HR and Genesys Cloud CX Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Motor Insurers Bureau has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Sage and Genesys.
Motor Insurers Bureau recently adopted applications including
Gallup Q12 in 2021, Microsoft Teams in 2021 and Genesys Cloud CX in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Motor Insurers Bureau’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Motor Insurers Bureau’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Motor Insurers Bureau technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.