AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Motor Insurers Bureau Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP Financial Management n/a 2015 2016
ERP Financial ERP Financial Management 2019 2019
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sage Legacy Sage Snowdrops HR Core HR HCM n/a 2013 2013
Core HR HCM 2019 2019
Employee Engagement HCM 2021 2021
Employee Recognition and Rewards Management HCM 2019 2019
Recruiting HCM 2017 2017
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys Cloud CX Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019 Motor Insurers Bureau implemented Genesys Cloud CX Chat as part of a program to deliver the Ministry of Justice officialinjuryclaim.org.uk digital service, combining a new contact centre platform with front end website customer experience work. The implementation is categorized as Chatbots and Conversational AI and was scoped as the operational backbone for the new site, with an original public launch planned for April 2020 that was delayed by COVID. The delivery encompassed the end to end service operation design, including location planning, staffing models, and contact centre processes. The technical configuration included Genesys Cloud CX Chat and the broader Genesys Purecloud unified communications solution for telephony, email and chat, alongside configuration of the contact centre CRM, PEGA, and a BI solution to support operational reporting and analytics. Functional capabilities implemented covered multichannel routing, agent desktop workflows, chat orchestration, and CRM-case linkage consistent with Chatbots and Conversational AI usage in customer service. Integrations were explicitly executed between Genesys Cloud CX Chat, the PEGA contact centre CRM, the deployed telephony and email channels, and a BI reporting layer, enabling end to end case creation and visibility across channels. Project management controlled the website Customer Experience research, design and test phases concurrent with contact centre setup, creating integrated handoffs between digital experience testing and contact centre operational acceptance. Governance was practiced through centralized project management of service operation implementation, with staged readiness gates tied to CX test outcomes and the delayed launch timetable caused by COVID.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2021 2021
Collaboration Collaboration 2019 2019
PBX, VoiP and Phone Systems Collaboration 2019 2019
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2021 2021
Customer Engagement CRM 2021 2021
Customer Support CRM 2019 2019
Marketing Automation CRM 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2017 2017
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2014 2015
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Robotic Process Automation PaaS 2019 2019
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Web Application Firewalls (WAF) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at Motor Insurers Bureau
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Motor Insurers Bureau Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Motor Insurers Bureau Technographics

Motor Insurers Bureau is a Insurance organization based in United Kingdom, with around 386 employees and annual revenues of $858.0 million.

Motor Insurers Bureau operates a diverse technology stack with applications such as Infor SunSystems, Sage Snowdrops HR and Genesys Cloud CX Chat, covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.

Motor Insurers Bureau has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor, Sage and Genesys.

Motor Insurers Bureau recently adopted applications including Gallup Q12 in 2021, Microsoft Teams in 2021 and Genesys Cloud CX in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Motor Insurers Bureau’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Motor Insurers Bureau’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Motor Insurers Bureau technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.