Milton Keynes, MK14 6XT,
United Kingdom
Motor Insurers Bureau Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Motor Insurers Bureau and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 386 Motor Insurers Bureau employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Motor Insurers Bureau has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Sage Snowdrops HR for Core HR in 2013, Genesys Cloud CX Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Motor Insurers Bureau is running and its propensity to invest more and deepen its relationship with Infor , Oracle , Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Motor Insurers Bureau revenues, which have grown to $858.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Motor Insurers Bureau intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Snowdrops HR | Core HR | HCM | n/a | 2013 | 2013 |
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Core HR | HCM |
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2019 | 2019 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Motor Insurers Bureau implemented Genesys Cloud CX Chat as part of a program to deliver the Ministry of Justice officialinjuryclaim.org.uk digital service, combining a new contact centre platform with front end website customer experience work. The implementation is categorized as Chatbots and Conversational AI and was scoped as the operational backbone for the new site, with an original public launch planned for April 2020 that was delayed by COVID.
The delivery encompassed the end to end service operation design, including location planning, staffing models, and contact centre processes. The technical configuration included Genesys Cloud CX Chat and the broader Genesys Purecloud unified communications solution for telephony, email and chat, alongside configuration of the contact centre CRM, PEGA, and a BI solution to support operational reporting and analytics. Functional capabilities implemented covered multichannel routing, agent desktop workflows, chat orchestration, and CRM-case linkage consistent with Chatbots and Conversational AI usage in customer service.
Integrations were explicitly executed between Genesys Cloud CX Chat, the PEGA contact centre CRM, the deployed telephony and email channels, and a BI reporting layer, enabling end to end case creation and visibility across channels. Project management controlled the website Customer Experience research, design and test phases concurrent with contact centre setup, creating integrated handoffs between digital experience testing and contact centre operational acceptance. Governance was practiced through centralized project management of service operation implementation, with staged readiness gates tied to CX test outcomes and the delayed launch timetable caused by COVID.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2014 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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