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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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MSD Switzerland
Location
Werftestrasse 4,
Lucerne, 6005,
Switzerland
Website
https://www.msd.ch/
Phone
n/a
Artw industry
Life Sciences
Employee
Revenue

MSD Switzerland Technographics

MSD Switzerland Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by MSD Switzerland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 MSD Switzerland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that MSD Switzerland has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, Capptoo Screver Experience Cloud EX for Employee Experience in 2021, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems MSD Switzerland is running and its propensity to invest more and deepen its relationship with SAP , Capptoo , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing MSD Switzerland revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MSD Switzerland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

MSD Switzerland Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP Financial Management n/a 2016 2017
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Capptoo Legacy Capptoo Screver Experience Cloud EX Employee Experience HCM n/a 2021 2021
In 2021, MSD Switzerland deployed Capptoo Screver Experience Cloud EX to support a pharma customer-experience and HCP feedback program. The Capptoo Screver Experience Cloud EX implementation is recorded under the Employee Experience category and was purposed for CRM and HCP-facing engagement in the Swiss pharma region supporting a Customer Experience Program launch. The deployment focused on two central functional modules consistent with the vendor case context, inferred from Capptoo pharma pages, including HCP surveys for structured feedback capture and CX dashboards for real-time analytics and visualization. Configuration work emphasized survey cadence, question routing for HCP segments, and dashboard configuration for role-based access, along with analytics instrumentation to surface feedback trends and case-level insights. Operational coverage was limited to the Swiss pharma region and oriented toward CRM and HCP engagement workflows, with the implementation supporting customer experience teams and HCP-facing field medical and commercial stakeholders. Governance and rollout were organized to align survey governance, data access controls, and dashboard consumption with the Customer Experience Program launch, enabling centralized CX reporting and ongoing operational management.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2021 2021
Customer Experience CRM 2022 2022
Tag Management CRM 2020 2020
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
IT Decision Makers and Key Stakeholders at MSD Switzerland
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by MSD Switzerland Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD MSD Switzerland Technographics

MSD Switzerland is a Life Sciences organization based in Switzerland, with around 1000 employees and annual revenues of $200.0 million.

MSD Switzerland operates a diverse technology stack with applications such as SAP ERP ECC 6.0, Capptoo Screver Experience Cloud EX and Hotjar, covering areas like ERP Financial, Employee Experience and Customer Experience.

MSD Switzerland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Capptoo and Contentsquare.

MSD Switzerland recently adopted applications including Capptoo Screver Experience Cloud CX in 2022, Capptoo Screver Experience Cloud EX in 2021 and Hotjar in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of MSD Switzerland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates MSD Switzerland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete MSD Switzerland technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.