Muckleshoot Casino Resort
2402 Auburn Way S,
Auburn, 98002, WA,
United States
Auburn, 98002, WA,
United States
1 800-804-4944
Leisure and Hospitality
Muckleshoot Casino Resort Technographics
Muckleshoot Casino Resort Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Muckleshoot Casino Resort and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Muckleshoot Casino Resort employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Muckleshoot Casino Resort has purchased the following applications: Sage Intacct for ERP Financial in 2020, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2014, Rocket.chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Muckleshoot Casino Resort is running and its propensity to invest more and deepen its relationship with Sage , UKG , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Muckleshoot Casino Resort revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Muckleshoot Casino Resort intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Muckleshoot Casino Resort Tech Stack and Enterprise Applications
Muckleshoot Casino Resort ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Muckleshoot Casino Resort implemented Sage Intacct, ERP Financial, to centralize accounting and financial reporting across its resort operations. The Sage Intacct application is visible on the company website and the deployment follows a cloud native SaaS model typical of ERP Financial systems.
The implementation focuses on core financial modules, configured to include general ledger, accounts payable, accounts receivable, cash management, fixed assets and consolidated financial reporting. Configurations are aligned to multi entity accounting and property level cost centers consistent with hospitality finance workflows.
No named integrations or implementation partners are specified in available sources, so integration details with property management or payroll systems are not documented. Governance appears to emphasize centralized finance controls, role based access, structured period close workflows and comprehensive audit trails customary to ERP Financial deployments.
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Muckleshoot Casino Resort HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, Muckleshoot Casino Resort implemented UKG Workforce Central, ex Kronos Workforce Central as its Workforce Management platform. The deployment served a 1500 employee leisure and hospitality operation in the United States, centralizing labor systems for casino, hotel, food and beverage, and administrative staff. The implementation is accessible through a Kronos Workforce Central logon portal specific to Muckleshoot Casino Resort.
The implementation configured core modules of UKG Workforce Central including enterprise timekeeping, employee scheduling, absence and paid time off management, and labor reporting and analytics. Configurations emphasized rule based scheduling, shift templates, and automated timecard capture to support round the clock casino floor operations alongside hospitality services.
Access and operational architecture used a hosted UKG Workforce Central access model with web based employee and manager portals, role based access controls, and supervisor approval workflows for timecard edits and leave requests. Deployment extended to front line managers and supervisors who manage daily scheduling, shift swaps, and attendance exceptions across resort sites.
Governance centered on centralized policy configuration for labor rules, overtime thresholds, and punch handling, with operational workflows for manager approvals and exception handling embedded in the application. Training and phased rollout aligned managers and hourly staff on scheduling practices, timekeeping procedures, and standard labor reporting processes.
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Muckleshoot Casino Resort AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Muckleshoot Casino Resort deployed Rocket.chat on its website as a Chatbots and Conversational AI implementation to provide web-based conversational engagement. The deployment uses the Rocket.chat web chat interface embedded in the public site, presenting a real-time messaging channel for guest interactions and front-of-house inquiries. This implementation positions Rocket.chat as the primary conversational entry point on the casino website, exposing a persistent chat widget and conversational session handling to external visitors.
Configuration and operational scope center on website customer engagement and guest services, with Rocket.chat configured to support agent consoles, channel routing, and conversational workflows typical of Chatbots and Conversational AI platforms. Administration and governance are aligned to digital experience and IT teams, who maintain channel moderation, user access, and chat session controls within Rocket.chat. Muckleshoot Casino Resort Rocket.chat Chatbots and Conversational AI supports customer service, reservations, and guest engagement processes through a web-embedded conversational layer.
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Muckleshoot Casino Resort Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Muckleshoot Casino Resort Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Muckleshoot Casino Resort CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Muckleshoot Casino Resort IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Muckleshoot Casino Resort Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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License Plate Recognition | Physical Security |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Muckleshoot Casino Resort
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Recruting Manager | Manager | Finance | |
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Director of Finance | Director | Finance | |
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Information Technology Director | Director | IT | |
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Executive Director of Resort Operations | Director | Finance | |
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Payroll Clerk IV | Manager | Finance | |
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IT Assistant Director | Director | IT | |
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Controller | Director | Finance | |
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Apps Being Evaluated by Muckleshoot Casino Resort Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Muckleshoot Casino Resort IT executives and key decision makers. This section highlights Muckleshoot Casino Resort's latest recorded technology evaluations, including Agilysys IG Smart Menu for Online Food Ordering System on 2024-10-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Muckleshoot Casino Resort digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-31 | Muckleshoot Casino Resort | Evaluated | Agilysys | Agilysys IG Smart Menu | Online Food Ordering System | eCommerce |
FAQ - APPS RUN THE WORLD Muckleshoot Casino Resort Technographics
Muckleshoot Casino Resort is a Leisure and Hospitality organization based in United States,
with around 1500 employees and annual revenues of $100.0 million.
Muckleshoot Casino Resort operates a diverse technology stack with applications such as
Sage Intacct, UKG Workforce Central (ex Kronos Workforce Central) and Rocket.chat,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
Muckleshoot Casino Resort has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, UKG and Rocket.chat.
Muckleshoot Casino Resort recently adopted applications including
Magnite (ex Rubicon Project) in 2022, Sage Intacct in 2020 and Algolia Search in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Muckleshoot Casino Resort’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Muckleshoot Casino Resort’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Muckleshoot Casino Resort technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.