Lisboa, 1800-282,
Portugal
Multilingues21 Technographics
Multilingues21 Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Multilingues21 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13 Multilingues21 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Multilingues21 has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Hotjar for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Multilingues21 is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Multilingues21 revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Multilingues21 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Multilingues21 Tech Stack and Enterprise Applications
Multilingues21 AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Multilingues21 implemented Tawk.to on its public website. The Tawk.to deployment serves as the company's front-line web channel and is categorized under Chatbots and Conversational AI. The implementation uses a browser-embedded live chat widget to capture visitor messages and session context for real-time engagement and conversational intake.
For a 13-employee professional services firm, Tawk.to is configured to support client inquiry handling and basic customer support workflows, with agents using the Tawk.to dashboard to manage conversations and review chat transcripts. The deployment emphasizes web-based visitor messaging, chat window presence, automated offline messaging, and conversation history retention to formalize inbound client communications. Operational scope is the Multilingues21 corporate website, and day-to-day users include sales and support staff managing multilingual requests.
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Multilingues21 Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Multilingues21 implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment covers the full employee base of 13 staff at the Portugal based professional services firm and provisions core collaborative services to support communication, scheduling, and document workflows.
Google Workspace (Formerly Google G-Suite) configuration centers on standard Collaboration capabilities including hosted email on the corporate domain, calendaring, real time document collaboration, and shared drive structures to support bilingual content production and client project coordination. The implementation is operated as a cloud native SaaS model, centralizing identity and access controls through the platform administrative console and establishing user and group governance for project teams and client facing staff, with use on their website reflected in domain linked services and administrative provisioning associated with corporate web properties.
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Multilingues21 CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Multilingues21 implemented Hotjar on its public website to add qualitative behavioral instrumentation. The deployment targeted Customer Experience data collection across the corporate site, capturing on-page interactions and user journeys for the www.multilingues.eu domain.
Hotjar is used to deliver session recordings, heatmaps and clickmaps, form analytics, and on-page feedback polls and surveys, aligning with standard Customer Experience capabilities. The implementation uses client side tracking via the Hotjar tracking snippet embedded in site pages to record page-level interactions, and the captured behavioral data is consumed by marketing and customer facing teams to inform site usability and engagement work.
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Marketing Analytics, Lead Generation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2021 | 2021 |
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Multilingues21 TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Multilingues21
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Multilingues21 Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||