Nanso Technographics
Nanso Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nanso and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 663 Nanso employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nanso has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016, Shopify for eCommerce in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nanso is running and its propensity to invest more and deepen its relationship with Tidio , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nanso revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nanso intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nanso Tech Stack and Enterprise Applications
Nanso AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Nanso implemented Tidio Live Chat on its website. The deployment embeds the Tidio Live Chat widget across customer facing pages to provide real time conversational support and visitor session tracking. The implementation leverages Chatbots and Conversational AI capabilities including live agent chat, automated messaging workflows, proactive chat triggers, and form based lead capture to support online inquiry handling.
Functional configuration included scripted response libraries, bot to human escalation rules, and session routing to customer service queues, aligning web interactions with established support workflows. Operational scope centers on web customer support and digital commerce touchpoints, with customer service and e commerce teams operating the tool and maintaining governance over conversation templates and escalation policies.
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Nanso Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Nanso implemented Microsoft 365 to support Collaboration across its organization. Nanso deployed Microsoft 365 as the primary collaboration platform to centralize corporate productivity, communication, and document management.
The implementation encompassed core Microsoft 365 services including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document libraries, OneDrive for user file sync, and Office desktop and web apps for authoring. Identity and access were managed through Azure Active Directory to enable single sign on and basic conditional access patterns.
Public evidence on Nanso's website indicates active Microsoft 365 usage, with tenant level features surfaced in site metadata. Operational coverage focused on corporate and manufacturing functions in Finland, providing collaboration tooling for design, production, sales and administrative teams.
Governance appears aligned to standard Microsoft 365 practices with centralized tenant administration, mailbox and SharePoint site provisioning workflows, and data retention and sharing controls to support compliance requirements. The implementation positions Microsoft 365 as the backbone Collaboration platform for Nanso's internal workflows.
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Collaboration | Collaboration |
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2022 | 2022 |
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Nanso eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shopify | Legacy | Shopify | eCommerce | eCommerce | n/a | 2023 | 2023 |
In 2023, Nanso implemented Shopify to power its public website, deploying the Shopify application as the primary eCommerce platform. The implementation uses Shopify to centralize the online storefront, product catalog, content management for product pages, checkout flow, and order capture processes, relying on Shopify as a hosted SaaS storefront provider.
Operational responsibility for the Shopify site sits with Nanso’s eCommerce and digital merchandising functions, with site configuration and theme management used to present product assortments and seasonal collections. The deployment emphasizes standard eCommerce functional modules such as product catalog management, cart and checkout orchestration, and order management workflows, while infrastructure and platform updates are handled through the Shopify service rather than on-premises hosting.
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Nanso CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Nanso PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Nanso IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Nanso
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Nanso Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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