National Bank of Canada Digital Transformation Initiatives

About the Customer

National Bank of Canada engages in the provision of integrated financial services to retail, commercial, corporate, and institutional clients. It operates through the following segments: Personal and Commercial, Wealth Management and Financial Markets. The Personal and Commercial segment encompasses the banking, financing and investing services offered to individuals and businesses as well as insurance operations.

Scope and Challenges

The National Bank of Canada has turned to BMC to ensure “service management excellence” across its integrated financial services offerings. It will be using several products from BMC’s portfolio, including the company’s Remedy 9 digital enterprise Software as a Service (SaaS) management platform, MyIT self-service digital workplace app, and BMC Discovery, a solution currently in beta that provides a comprehensive, real-time view of all IT assets and their interactions (both on cloud and traditional on-premise). It will be available as a service in August 2017.

National Bank will also be using BMC’s Control-M workload management solution to improve control over its IT operations and services for its mainframe and distributed systems, and “reduce costs with consistent, efficient scheduling and automation.” The tool offers one dashboard for a simple and more efficient view of every business operation, from file transfers to applications and workloads.

Outcome and Implications

With these new products and services, National Bank is hoping to reduce incidents in its data center, as well as reduce the number of help desk calls.

Quotes

“National Bank services over 21,000 employees in 450 branches across Canada and around the world and has clear efficiency objectives, one of which being to simplify the employee experience."

"BMC, its executives and the company’s value engineering team collectively illustrated competitive speed and superior innovation. That translates to getting to market faster with modern, simple, and sophisticated solutions.” - said Alain Goffi, Vice President of IT infrastructures at National Bank.