Pembroke Pines, 33028, FL,
United States
National Empl Benefits Admin Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by National Empl Benefits Admin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 National Empl Benefits Admin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Empl Benefits Admin has purchased the following applications: Microsoft Azure Monitor for Application Performance Management in 2019, Nextiva Contact Center for Call Center in 2024, Microsoft Azure Blob Storage for Cloud Storage in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Empl Benefits Admin is running and its propensity to invest more and deepen its relationship with Microsoft , Nextiva , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Empl Benefits Admin revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Empl Benefits Admin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2019 | 2019 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Nextiva | Legacy | Nextiva Contact Center | Call Center | CRM | n/a | 2024 | 2024 | In 2024, National Empl Benefits Admin implemented Nextiva Contact Center to absorb rising member call volumes and strengthen service operations in Florida. The Call Center deployment centralized inbound voice handling for NEBA's benefits administration business function, routing member calls into a single operational queue and surfacing real-time operational metrics to supervisors. The implementation focused on real-time dashboards and routing features. Nextiva Contact Center dashboards presented live answer ratios, queue depth, and wait time indicators, while routing features enforced skills-based and priority routing rules to align member inquiries with available agents. Configuration work centered on contact routing policies, queue thresholds, and dashboard KPI definitions to support day-to-day call handling. Operational scope covered member services and front-line call center agents in the United States, concentrated in Florida, with supervisors using the system for capacity decisions and shift adjustments. Nextiva Contact Center is explicitly referenced in the vendor case study and NEBA reported an approximately 20% improvement in answer ratios alongside reduced wait times following the deployment. | |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Blob Storage | Cloud Storage | IaaS | n/a | 2022 | 2022 | ||
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2023 | 2023 |
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PBX, VoiP and Phone Systems | Collaboration |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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