AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

National Empl Benefits Admin Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Monitor Application Performance Management ITSM n/a 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Nextiva Legacy Nextiva Contact Center Call Center CRM n/a 2024 2024 In 2024, National Empl Benefits Admin implemented Nextiva Contact Center to absorb rising member call volumes and strengthen service operations in Florida. The Call Center deployment centralized inbound voice handling for NEBA's benefits administration business function, routing member calls into a single operational queue and surfacing real-time operational metrics to supervisors. The implementation focused on real-time dashboards and routing features. Nextiva Contact Center dashboards presented live answer ratios, queue depth, and wait time indicators, while routing features enforced skills-based and priority routing rules to align member inquiries with available agents. Configuration work centered on contact routing policies, queue thresholds, and dashboard KPI definitions to support day-to-day call handling. Operational scope covered member services and front-line call center agents in the United States, concentrated in Florida, with supervisors using the system for capacity decisions and shift adjustments. Nextiva Contact Center is explicitly referenced in the vendor case study and NEBA reported an approximately 20% improvement in answer ratios alongside reduced wait times following the deployment.
Tag Management CRM 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Blob Storage Cloud Storage IaaS n/a 2022 2022
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2023 2023
PBX, VoiP and Phone Systems Collaboration 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2022 2022
IT Decision Makers and Key Stakeholders at National Empl Benefits Admin
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by National Empl Benefits Admin Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD National Empl Benefits Admin Technographics

National Empl Benefits Admin is a Professional Services organization based in United States, with around 10 employees and annual revenues of $1.0 million.

National Empl Benefits Admin operates a diverse technology stack with applications such as Microsoft Azure Monitor, Nextiva Contact Center and Microsoft Azure Blob Storage, covering areas like Application Performance Management, Call Center and Cloud Storage.

National Empl Benefits Admin has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Nextiva.

National Empl Benefits Admin recently adopted applications including Nextiva Contact Center in 2024, Nextiva VoIP in 2024 and Google Workspace (Formerly Google G-Suite) in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of National Empl Benefits Admin’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates National Empl Benefits Admin’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete National Empl Benefits Admin technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.