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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

National Empl Benefits Admin Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2023 2023
PBX, VoiP and Phone Systems Collaboration 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nextiva Legacy Nextiva Contact Center Call Center CRM n/a 2024 2024
In 2024, National Empl Benefits Admin implemented Nextiva Contact Center to absorb rising member call volumes and strengthen service operations in Florida. The Call Center deployment centralized inbound voice handling for NEBA's benefits administration business function, routing member calls into a single operational queue and surfacing real-time operational metrics to supervisors. The implementation focused on real-time dashboards and routing features. Nextiva Contact Center dashboards presented live answer ratios, queue depth, and wait time indicators, while routing features enforced skills-based and priority routing rules to align member inquiries with available agents. Configuration work centered on contact routing policies, queue thresholds, and dashboard KPI definitions to support day-to-day call handling. Operational scope covered member services and front-line call center agents in the United States, concentrated in Florida, with supervisors using the system for capacity decisions and shift adjustments. Nextiva Contact Center is explicitly referenced in the vendor case study and NEBA reported an approximately 20% improvement in answer ratios alongside reduced wait times following the deployment.
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Monitor Application Performance Management ITSM n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2022 2022

IT Decision Makers and Key Stakeholders at National Empl Benefits Admin

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by National Empl Benefits Admin Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Empl Benefits Admin IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Empl Benefits Admin digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD National Empl Benefits Admin Technographics
National Empl Benefits Admin is a Professional Services organization based in United States, with around 10 employees and annual revenues of $1.0 million.
National Empl Benefits Admin operates a diverse technology stack with applications such as Google Workspace (Formerly Google G-Suite), Nextiva Contact Center and Microsoft Azure Monitor, covering areas like Collaboration, Call Center and Application Performance Management.
National Empl Benefits Admin has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Google, Nextiva and Microsoft.
National Empl Benefits Admin recently adopted applications including Nextiva VoIP in 2024, Nextiva Contact Center in 2024 and Google Workspace (Formerly Google G-Suite) in 2023, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Empl Benefits Admin’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates National Empl Benefits Admin’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Empl Benefits Admin technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.