National General Insurance Co. PJSC
Levels Ground, 2, 3, 5, 6, NGI House, Port Saeed Street,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 211 5800
Insurance
National General Insurance Co. PJSC Technographics
National General Insurance Co. PJSC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National General Insurance Co. PJSC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 National General Insurance Co. PJSC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National General Insurance Co. PJSC has purchased the following applications: IIRIS Core GI Claims for Insurance Claims Management in 2021, Tawk.to for Chatbots and Conversational AI in 2021, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National General Insurance Co. PJSC is running and its propensity to invest more and deepen its relationship with Assuretech Business Solutions , Tawk.to , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National General Insurance Co. PJSC revenues, which have grown to $188.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National General Insurance Co. PJSC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National General Insurance Co. PJSC Tech Stack and Enterprise Applications
National General Insurance Co. PJSC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Assuretech Business Solutions | Legacy | IIRIS Core GI Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, National General Insurance Co. PJSC implemented IIRIS Core GI Claims from Assuretech Business Solutions. IIRIS Core GI Claims was configured as an Insurance Claims Management application and deployed alongside Assuretech's core general, medical, and portal systems, a deployment praised by Sanjay Banerjee, Head of IT at NGI.
The implementation concentrated on standard claims lifecycle capabilities, with IIRIS Core GI Claims configured for claim intake, adjudication, automated workflow routing, medical case review, provider management, and customer portal case tracking. Configuration work emphasized rules-based adjudication and document-driven case management to support both general insurance and medical claim types.
Operational integration connected the IIRIS Core GI Claims instance to NGI's general insurance processing stream, medical review workflows, and the customer-facing portal, enabling case data synchronization and document exchange between claims, medical review, and customer service teams. The deployment covered NGI's UAE operations and centered on orchestration of cross-functional handoffs rather than isolated point solutions.
Governance was structured with configuration ownership shared between IT and claims operations, and rollout targeted claims, medical review, and customer service teams to align workflow changes with operating procedures. Sanjay Banerjee provided a testimonial endorsing Assuretech's deployment of the core general, medical, and portal systems, reflecting executive-level acceptance of the Insurance Claims Management implementation.
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Insurance ERP | ERP Services and Operations |
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2021 | 2021 |
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Insurance Policy Administration | ERP Services and Operations |
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2021 | 2021 |
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National General Insurance Co. PJSC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, National General Insurance implemented Tawk.to on its corporate website. Tawk.to is deployed as a Chatbots and Conversational AI solution to provide real-time visitor messaging and automated conversational touchpoints for policyholders and prospects. National General Insurance uses Tawk.to as a Chatbots and Conversational AI customer service and lead capture channel embedded in the public site.
The implementation is delivered via an embedded website chat widget and associated agent console, consistent with common Chatbots and Conversational AI architectures. Functional modules observed or typical to this deployment include a live chat widget, agent dashboard, canned responses and offline messaging, supporting web based customer service and digital engagement workflows. Governance focuses on web template updates and messaging workflow configuration, and rollout is confined to the public website with operational ownership aligned to customer service and digital channels.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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National General Insurance Co. PJSC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, National General Insurance implemented Hotjar on its public website. The Hotjar deployment is focused on the corporate web property at https://www.ngi.ae/, instrumenting page-level behavioral capture to support Customer Experience initiatives.
Hotjar is configured to collect heatmaps, session recordings, on-page polls and feedback widgets, and funnel tracking, aligning with Customer Experience functional workflows such as user journey analysis and UX optimization. The implementation follows a client-side instrumentation model using a JavaScript snippet embedded in site pages to stream interaction and qualitative feedback data to Hotjar, providing web-only behavioral analytics and qualitative research capability for site and UX analysis.
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National General Insurance Co. PJSC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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National General Insurance Co. PJSC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at National General Insurance Co. PJSC
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Underwriting Officer | CXO | Risk | |
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Head of IT | Director | IT | |
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Chief Operating Officer | CXO | Operation | |
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General Manager | Director | Operation | |
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Apps Being Evaluated by National General Insurance Co. PJSC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National General Insurance Co. PJSC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National General Insurance Co. PJSC digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD National General Insurance Co. PJSC Technographics
National General Insurance Co. PJSC is a Insurance organization based in United Arab Emirates,
with around 500 employees and annual revenues of $188.0 million.
National General Insurance Co. PJSC operates a diverse technology stack with applications such as
IIRIS Core GI Claims, Tawk.to and Hotjar,
covering areas like Insurance Claims Management, Chatbots and Conversational AI and Customer Experience.
National General Insurance Co. PJSC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Assuretech Business Solutions, Tawk.to and Contentsquare.
National General Insurance Co. PJSC recently adopted applications including
Hotjar in 2022, IIRIS Core GI Claims in 2021 and IIRIS Core GI ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National General Insurance Co. PJSC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National General Insurance Co. PJSC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National General Insurance Co. PJSC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.