National Savings Bank
255, Galle Road,
Colombo, 300,
Sri Lanka
Colombo, 300,
Sri Lanka
94 11 2 573008
Banking and Financial Services
National Savings Bank Technographics
National Savings Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Savings Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 National Savings Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Savings Bank has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018, PayMedia Digital Signature for Digital Signing in 2026 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Savings Bank is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Savings Bank revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Savings Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Savings Bank Tech Stack and Enterprise Applications
National Savings Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, National Savings Bank implemented LiveChat on its public website. LiveChat is deployed as a Chatbots and Conversational AI solution on nsb.lk to provide a customer-facing conversational channel for the bank's online traffic in Sri Lanka.
The implementation centered on a website-embedded chat widget and the LiveChat agent console, leveraging conversational UI, canned responses, chat transcripts, and asynchronous messaging capabilities typical of Chatbots and Conversational AI deployments. Configuration work focused on embedding the LiveChat script across retail banking touchpoints, defining session routing rules to digital service agents, and creating standardized response libraries for common customer inquiries.
Operational coverage includes the bank's online customer service and digital channels, with chat sessions routed to contact center and digital service teams within National Savings Bank. Governance elements addressed user access for agents, transcript retention and auditability, and alignment of chat handling with existing customer service workflows.
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National Savings Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, National Savings Bank began using Microsoft 365 as a Collaboration application on its website and to support internal collaboration and productivity. The deployment of Microsoft 365 is positioned to enable corporate communications, document management and productivity across banking and financial services functions at the institution.
The implementation leverages core Collaboration capabilities typical of Microsoft 365, including Exchange Online for email, SharePoint Online for intranet and document repositories, OneDrive for file synchronization, Microsoft Teams for messaging and meetings, and Office desktop and web applications for authoring and productivity. Identity and access control are centralized through Microsoft identity services to secure authentication and enforce access policies, while configuration focuses on collaboration workflows, document versioning and role based access control. National Savings Bank Microsoft 365 Collaboration supports business functions such as corporate communications, internal knowledge sharing and compliance oriented document retention within the bank.
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Collaboration | Collaboration |
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2021 | 2021 |
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National Savings Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayMedia | Legacy | PayMedia Digital Signature | Digital Signing | Content Management | n/a | 2026 | 2026 |
In 2026, National Savings Bank implemented PayMedia Digital Signature as part of a package of enhancements to its NSBPay mobile application. PayMedia acted as NSB's fintech partner to deliver in-app contactless Tap & Pay and expanded mobile payment capabilities across Sri Lanka, and the PayMedia Digital Signature deployment was introduced to enable digital onboarding and secure transaction approvals.
The PayMedia Digital Signature implementation centers on Digital Signing capabilities for mobile workflows, including e-signature capture, cryptographic verification, and persistent audit trails for signed artifacts. Configuration work focused on embedding signing flows into the NSBPay mobile user experience, using client side signature initiation and a back end signing service to validate and record approvals, and standard signing policy controls were applied to mobile approval workflows.
Operational scope covered retail digital banking and payments functions within NSBPay, impacting customer onboarding and payment authorization flows across Sri Lanka. The digital signing capability was integrated into mobile banking transaction paths and contactless Tap & Pay authorization flows inside the NSBPay application to ensure approvals and onboarding steps are executed within the mobile channel.
Governance and workflow changes formalized e-signature approval chains and implemented audit and retention policies for signed records, aligning onboarding and transaction approval procedures with electronic signature capture and verification. These governance measures established centralized signature policy controls and compliance logging for digital onboarding and secure transaction approvals within NSB's mobile banking environment.
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National Savings Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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National Savings Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2004 | 2004 |
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National Savings Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at National Savings Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by National Savings Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Savings Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Savings Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD National Savings Bank Technographics
National Savings Bank is a Banking and Financial Services organization based in Sri Lanka,
with around 4000 employees and annual revenues of $500.0 million.
National Savings Bank operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and PayMedia Digital Signature,
covering areas like Chatbots and Conversational AI, Collaboration and Digital Signing.
National Savings Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and PayMedia.
National Savings Bank recently adopted applications including
PayMedia Digital Signature in 2026, Google Workspace (Formerly Google G-Suite) in 2021 and LiveChat in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Savings Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Savings Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Savings Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.