National Water Company
13712 King Fahd RdAs Sulimaniyah,
Riyadh, 12213,
Saudi Arabia
Riyadh, 12213,
Saudi Arabia
966 9200 01744
Utilities
National Water Company Technographics
National Water Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Water Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 National Water Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Water Company has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Oracle Enterprise Asset Management for Enterprise Asset Management in 2020, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Water Company is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Water Company revenues, which have grown to $6.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Water Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Water Company Tech Stack and Enterprise Applications
National Water Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, National Water Company deployed Oracle E-Business Suite as an ERP Financial application to establish a centralized financial backbone supporting billing and customer-facing processes. The implementation positioned Oracle E-Business Suite as the core ERP Financial solution interfacing with customer care, billing, e-services, and mobility channels to align finance with operational customer workflows.
The deployment focused on configuring financial controls and transactional workflows, including integration with the Accounts Receivable module of Oracle E-Business Suite to support the introduction of VAT, new rate structures, and a change in accounting mode. Workstreams emphasized maintainable configuration, reusable components, and flexibility to accommodate regulatory changes and tariff adjustments, while functional work included billing interfaces and revenue recognition alignment typical of ERP Financial systems.
Integrations were a central element of the implementation, with Oracle E-Business Suite linked to core customer applications and channels. Explicit interfaces and integrations included Customer Care and Billing changes, CC&B to GIS and CC&B to EAM interfaces, a SharePoint e-services portal, IVR, a customer service mobile application on the Kony platform, integration with SADAD payment infrastructure, and a municipality integration for new connection request management. These integrations were managed as coordinated change efforts to preserve data consistency across billing, metering, and payment systems.
Governance and delivery practices centered on collaboration with the Business Analyst team to capture and validate business requirements, assess risks, and influence business decisions to optimize IT resource use. Delivery leadership directed development teams with regular coaching and follow up to increase performance, and enforced design principles for coherence, reusability, flexibility, and sustainability during the change development lifecycle across CC&B, eBranch, and mobility applications.
Operational analysis work included end to end reviews of meter replacement and billing processes, complaints management, and data quality remediation efforts. As a result of these activities, National Water Company reduced gaps and boosted business and customer experience through data driven solutions and tighter alignment between Oracle E-Business Suite as an ERP Financial platform and customer engagement systems.
|
National Water Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 National Water Company deployed Oracle Enterprise Asset Management as part of an Oracle Customer Care and Billing program delivered in Riyadh, integrating asset management with customer service and billing workflows. The work targeted Enterprise Asset Management capabilities to support asset lifecycle governance and maintenance coordination across operational teams.
The implementation emphasized core asset lifecycle management, centralized asset register and work order management, and preventive maintenance scheduling consistent with Enterprise Asset Management best practices. Configuration and functional design reviews were overseen by a Technical Architect, with approvals mapped to NWC business requirements and design principles, and delivery executed within Agile DevOps practices that included continuous integration, continuous testing and continuous delivery cycles.
Integration design was a primary signal, with explicit interfaces between Oracle Enterprise Asset Management and Oracle Customer Care and Billing, Oracle ECM, SharePoint, a React based mobile application using micro front end patterns, on-site customer services workflows and SSRS reporting. These integrations supported synchronized asset records, service scheduling and operational reporting across customer care and field service functions.
Governance and rollout were driven through recurring technical workshops, joint design reviews, structured bug resolution and a single point of contact for National Water Company and offshore design and development teams. The Technical Architect role performed daily coordination and design validation to maintain alignment between CC&B configurations and Oracle EAM operational workflows.
|
National Water Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, National Water Company deployed Microsoft 365 to establish a centralized Collaboration platform across its Saudi operations. The Microsoft 365 deployment was implemented to unify email, team communication, document collaboration and knowledge management across corporate functions and operational units.
The implementation leveraged Microsoft 365 components including Exchange Online for enterprise mail, Microsoft Teams for synchronous collaboration, SharePoint Online for intranet and document management, OneDrive for personal file synchronization, and Office applications for productivity. Azure Active Directory provided identity and access management and role based administration to secure access to Microsoft 365 services.
National Water Company surfaces Microsoft 365 capabilities on its public website, indicating the use of Microsoft 365 services for web facing content and employee access portals. The deployment supported cross functional collaboration workflows spanning communications, IT, HR and operations, aligning Microsoft 365 Collaboration capabilities with corporate content publishing and internal knowledge sharing.
Governance was structured at the tenant level with administrator roles, information governance policies for retention and classification, and external sharing controls to manage collaboration risk. The Microsoft 365 implementation standardized Collaboration workflows and centralized platform management across the organization.
|
National Water Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2017 | 2017 |
|
National Water Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Utilities Customer Care and Billing | CRM |
|
2020 | 2020 |
|
National Water Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at National Water Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by National Water Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Water Company IT executives and key decision makers. This section highlights National Water Company's latest recorded technology evaluations, including Oracle Enterprise Asset Management for Enterprise Asset Management on 2025-01-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Water Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD National Water Company Technographics
National Water Company is a Utilities organization based in Saudi Arabia,
with around 4000 employees and annual revenues of $6.00 billion.
National Water Company operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Enterprise Asset Management and Microsoft 365,
covering areas like ERP Financial, Enterprise Asset Management and Collaboration.
National Water Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Microsoft.
National Water Company recently adopted applications including
Oracle Enterprise Asset Management in 2020, Microsoft 365 in 2020 and Oracle Utilities Customer Care and Billing in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Water Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Water Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Water Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.