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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Naturgy Mexico Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2020 2020
Marketing Analytics CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
PayPal Legacy PayPal Resolution Center Dispute Management Dispute Management ERP Services and Operations n/a 2023 2023 In 2023, Naturgy Mexico implemented PayPal Resolution Center Dispute Management. Naturgy Mexico integrated PayPal Checkout to drive digital bill payments and increase app usage, and the PayPal Resolution Center Dispute Management application was deployed to handle billing disputes and customer claims for payments processed via PayPal in the Mexico market. The implementation emphasized core Dispute Management capabilities, including case management, evidence submission, dispute lifecycle tracking, automated status notifications, and customer communication workflows. Configuration work focused on dispute categorization, templated responses, and escalation rules to standardize handling of payment-related claims and reduce manual case routing. Operational scope centered on Payments and finance functions supporting customer service in Mexico, with centralized case handling routed through PayPal Resolution Center Dispute Management. Naturgy Mexico reported improved customer adoption after PayPal Checkout integration and a 50% increase in app engagement in the Mexico market, outcomes reported alongside the dispute handling deployment.
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Payment Processing ERP Financial Management 2023 2023
IT Decision Makers and Key Stakeholders at Naturgy Mexico
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Naturgy Mexico Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Naturgy Mexico Technographics

Naturgy Mexico is a Oil, Gas and Chemicals organization based in Mexico, with around 10 employees and annual revenues of $1.8 million.

Naturgy Mexico operates a diverse technology stack with applications such as Salesforce Chat (formerly Salesforce Live Agent), Hotjar and PayPal Resolution Center Dispute Management, covering areas like Chatbots and Conversational AI, Customer Experience and Dispute Management.

Naturgy Mexico has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, Contentsquare and PayPal.

Naturgy Mexico recently adopted applications including PayPal Resolution Center Dispute Management in 2023, Paypal Credit Card in 2023 and Salesforce Chat (formerly Salesforce Live Agent) in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Naturgy Mexico’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Naturgy Mexico’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Naturgy Mexico technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.