Mexico City, 11510,
Mexico
Naturgy Mexico Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Naturgy Mexico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Naturgy Mexico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Naturgy Mexico has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Hotjar for Customer Experience in 2020, PayPal Resolution Center Dispute Management for Dispute Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Naturgy Mexico is running and its propensity to invest more and deepen its relationship with Salesforce , Contentsquare , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Naturgy Mexico revenues, which have grown to $1.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Naturgy Mexico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 | ||
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Resolution Center Dispute Management | Dispute Management | ERP Services and Operations | n/a | 2023 | 2023 | In 2023, Naturgy Mexico implemented PayPal Resolution Center Dispute Management. Naturgy Mexico integrated PayPal Checkout to drive digital bill payments and increase app usage, and the PayPal Resolution Center Dispute Management application was deployed to handle billing disputes and customer claims for payments processed via PayPal in the Mexico market. The implementation emphasized core Dispute Management capabilities, including case management, evidence submission, dispute lifecycle tracking, automated status notifications, and customer communication workflows. Configuration work focused on dispute categorization, templated responses, and escalation rules to standardize handling of payment-related claims and reduce manual case routing. Operational scope centered on Payments and finance functions supporting customer service in Mexico, with centralized case handling routed through PayPal Resolution Center Dispute Management. Naturgy Mexico reported improved customer adoption after PayPal Checkout integration and a 50% increase in app engagement in the Mexico market, outcomes reported alongside the dispute handling deployment. |
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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