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List of PayPal Resolution Center Dispute Management Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Naturgy Mexico Oil, Gas and Chemicals 10 $2M Mexico PayPal PayPal Resolution Center Dispute Management Dispute Management 2023 n/a In 2023, Naturgy Mexico implemented PayPal Resolution Center Dispute Management. Naturgy Mexico integrated PayPal Checkout to drive digital bill payments and increase app usage, and the PayPal Resolution Center Dispute Management application was deployed to handle billing disputes and customer claims for payments processed via PayPal in the Mexico market. The implementation emphasized core Dispute Management capabilities, including case management, evidence submission, dispute lifecycle tracking, automated status notifications, and customer communication workflows. Configuration work focused on dispute categorization, templated responses, and escalation rules to standardize handling of payment-related claims and reduce manual case routing. Operational scope centered on Payments and finance functions supporting customer service in Mexico, with centralized case handling routed through PayPal Resolution Center Dispute Management. Naturgy Mexico reported improved customer adoption after PayPal Checkout integration and a 50% increase in app engagement in the Mexico market, outcomes reported alongside the dispute handling deployment.
TDot Performance Canada Automotive 25 $12M Canada PayPal PayPal Resolution Center Dispute Management Dispute Management 2024 n/a In 2024, TDot Performance Canada implemented PayPal Resolution Center Dispute Management to centralize dispute handling for its Canadian e-commerce operations. The PayPal Resolution Center Dispute Management application was provisioned alongside PayPal payment processing to provide a single workflow for capturing buyer disputes and managing case lifecycles within the retailer payments stack. Configuration emphasized core Dispute Management capabilities, including dispute case intake, structured evidence collection, case status tracking, and standardized customer communications. The implementation connects dispute records to the merchant order lifecycle and routes cases into finance and customer service for ownership and resolution, with audit logging and escalation rules defined to support ongoing governance and case review.
Ticketmaster Professional Services 6500 $1.1B United States PayPal PayPal Resolution Center Dispute Management Dispute Management 2024 n/a In 2024 Ticketmaster implemented PayPal Resolution Center Dispute Management, deploying the PayPal Resolution Center Dispute Management application as part of its payments stack to support Dispute Management across the United States ticketing platform. This implementation extended Ticketmaster's collaboration with PayPal to simplify and scale the fan payment experience and to improve checkout and payment processing. The PayPal Resolution Center Dispute Management deployment focused on standard Dispute Management capabilities common to dispute platforms, including centralized case management, chargeback workflow automation, evidence collection and submission, and lifecycle tracking for disputed transactions. Configuration emphasized automated routing and status orchestration to align dispute workflows with Ticketmaster's payment flow and reconciliation processes. Operational integration linked PayPal Resolution Center Dispute Management directly to Ticketmaster's PayPal payments integration and checkout processing in the United States, bringing dispute handling into payments and finance operations and supporting customer service and chargeback response teams. Governance changes included standardized dispute intake and evidence workflows to streamline case ownership and cross-team coordination, and the rollout prioritized consistency across Ticketmaster's US sales channels while maintaining alignment with PayPal dispute procedures.
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Buyer Intent: Companies Evaluating PayPal Resolution Center Dispute Management

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FAQ - APPS RUN THE WORLD PayPal Resolution Center Dispute Management Coverage

PayPal Resolution Center Dispute Management is a Dispute Management solution from PayPal.

Companies worldwide use PayPal Resolution Center Dispute Management, from small firms to large enterprises across 21+ industries.

Organizations such as Ticketmaster, TDot Performance Canada and Naturgy Mexico are recorded users of PayPal Resolution Center Dispute Management for Dispute Management.

Companies using PayPal Resolution Center Dispute Management are most concentrated in Professional Services, Automotive and Oil, Gas and Chemicals, with adoption spanning over 21 industries.

Companies using PayPal Resolution Center Dispute Management are most concentrated in United States, Canada and Mexico, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of PayPal Resolution Center Dispute Management across Americas, EMEA, and APAC.

Companies using PayPal Resolution Center Dispute Management range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.

Customers of PayPal Resolution Center Dispute Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified PayPal Resolution Center Dispute Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Dispute Management.