NaviSite
400 Minuteman Rd,
Andover, 01810, MA,
United States
Andover, 01810, MA,
United States
1 978-682-8300
Professional Services
NaviSite Technographics
NaviSite Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NaviSite and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 NaviSite employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
NaviSite has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NaviSite is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NaviSite revenues, which have grown to $280.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NaviSite intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NaviSite Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
In 2019, NaviSite implemented Oracle NetSuite ERP to centralize finance operations under the ERP Financial category. During the major NetSuite ERP integration the finance organization built and implemented an interim QuickBooks system to manage accounting across the United States, Canada, India, and the United Kingdom, maintaining accruals, prepaids, and fixed assets controls.
The Oracle NetSuite ERP deployment consolidated all corporate entities into a single set of financials, combining and mapping trial balances from multiple sources including three international offices. Configuration work focused on a unified general ledger, entity consolidation flows, fixed assets accounting, and intercompany transaction management to support local and foreign ledgers and India Transfer Pricing requirements. The implementation included harmonizing chart of accounts and mapping routines to align disparate trial balances into Oracle NetSuite ERP.
Integrations included a payroll general ledger migration from ADP to Ceridian Dayforce that covered both US and foreign entities, and the interim QuickBooks layer was used to maintain continuity during cutover activities. Operational coverage extended across corporate finance and accounting teams in multiple regions, with reconciliation and intercompany processes instrumented inside the NetSuite environment to manage cross border transactions.
Governance and rollout emphasized consolidated financial governance and mapping controls for trial balance consolidation, with processes established to support audit readiness. The program supported a successful 2020 audit and linked system change to people practices through participation in the Navisite Coach Mentor program to drive employee engagement and retention.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, NaviSite deployed Drift AI Chatbot on its public website. The Drift AI Chatbot is being used as a Chatbots and Conversational AI solution to provide real time engagement on navisite.com and to handle initial visitor inquiries on the site.
The deployment centers on a web chat widget and AI-driven conversational playbooks, using scripted flows to automate common FAQ responses, capture contact and qualification data, and escalate complex interactions to human agents. Drift AI Chatbot implementation reflects core Chatbots and Conversational AI capabilities, including conversational flow orchestration and automated lead capture embedded in the web experience.
Operational scope is focused on digital engagement for marketing, sales, and customer support teams through the company website. Governance and operating practices emphasize conversational content and playbook management, ongoing monitoring of live chat activity, and iterative updates to scripts to maintain response accuracy and alignment with customer engagement objectives.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, NaviSite deployed Cisco Webex Meetings for Audio Video and Web Conferencing, establishing a hosted meeting capability surfaced on its public website. Cisco Webex Meetings is used on their website to enable live client engagements and web based conferencing for external stakeholders and prospects.
The implementation centers on core Cisco Webex Meetings functionality, including scheduled and ad hoc video meetings, screen and application sharing, in session recording, host controls and participant management, and browser based join to reduce endpoint friction. Configuration emphasized web embedding and meeting join flows consistent with a website mounted conferencing tool, with standard security controls and meeting access management enabled as part of the rollout.
Operational coverage focuses on client facing and professional services teams, using Cisco Webex Meetings for demonstrations, remote consulting, and customer workshops delivered from the NaviSite website. Governance attention was applied to meeting access policies, host permissions, and recording retention practices to align conferencing use with professional services delivery requirements.
The narrative connects the company, Cisco Webex Meetings, Audio Video and Web Conferencing category and business function, framing the deployment as a web surfaced conferencing layer supporting customer engagement and service delivery through NaviSite’s site.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Backup as a Service (BaaS) | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at NaviSite
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Apps Being Evaluated by NaviSite Executives
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FAQ - APPS RUN THE WORLD NaviSite Technographics
NaviSite is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $280.0 million.
NaviSite operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
NaviSite has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Cisco Systems.
NaviSite recently adopted applications including
Zoominfo Platform in 2022, Zoho Mail in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NaviSite’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NaviSite’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NaviSite technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.