Neue Dorint
Aachener Strasse 1051,
Koln, 50858,
Germany
Koln, 50858,
Germany
49 221 48567444
Leisure and Hospitality
Neue Dorint Technographics
Neue Dorint Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Neue Dorint and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2547 Neue Dorint employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Neue Dorint has purchased the following applications: SABRE Synxis Guest Connect for Reservation and Booking Management in 2020, Microsoft 365 for Collaboration in 2019, Customer Alliance for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Neue Dorint is running and its propensity to invest more and deepen its relationship with SABRE , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Neue Dorint revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Neue Dorint intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Neue Dorint Tech Stack and Enterprise Applications
Neue Dorint ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Neue Dorint deployed SABRE Synxis Guest Connect on their website to provide direct online reservation capabilities. SABRE Synxis Guest Connect is implemented as the customer-facing engine for Reservation and Booking Management on the Dorint site, exposing booking flows and real-time availability to consumers.
The implementation emphasizes standard booking engine functionality, including online reservation capture, rate and availability presentation, booking confirmation workflows, and guest profile collection. Configuration focuses on web-facing booking workflows and orchestration of the reservation lifecycle, consistent with Reservation and Booking Management category capabilities.
Operationally the deployment is hosted on the public website and aligns the online booking flow with property reservation processes, supporting reservations and front desk operational teams and revenue management workflows. Governance centers on centralized booking workflow rules and standardized confirmation processes to ensure consistent handling of direct bookings across the customer-facing channel.
SABRE Synxis Guest Connect is restated in the configuration and operational documentation to ensure clear ownership of Reservation and Booking Management responsibilities, and to anchor online booking instrumentation to the application for monitoring and operational support.
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Neue Dorint Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Neue Dorint implemented Microsoft 365 to provide Collaboration capabilities across its operations in Germany. The deployment is publicly evidenced by the use of Office 365 Mail on the corporate website, indicating an emphasis on consolidating enterprise email and web contact flows through Microsoft 365.
Configuration elements aligned with the Collaboration category included Exchange Online for mail, and standard Microsoft 365 collaboration components such as SharePoint Online, OneDrive for Business, and Microsoft Teams to support document management, team collaboration, and guest-facing communication workflows. Integration points explicitly include Office 365 Mail linked to website contact and booking workflows, which indicates Exchange Online is handling inbound website mail traffic. Rollout and governance emphasized centralized configuration of mail routing and collaboration controls, using tenant-level management of accounts and permissions consistent with Microsoft 365 operational patterns, positioning Microsoft 365 as the primary Collaboration platform for Neue Dorint.
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Collaboration | Collaboration |
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2022 | 2022 |
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Neue Dorint CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Customer Alliance | Legacy | Customer Alliance | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Neue Dorint implemented Customer Alliance on its website to capture guest feedback and surface customer reviews. Customer Alliance is deployed as a Customer Experience application and is embedded in dorint.com to collect post-stay reviews and real-time guest feedback through web-based forms and on-site review widgets. The narrative here reflects a web-first deployment tied to the company website rather than a mobile-only or offline installation.
The implementation of Customer Alliance includes a public review display and a centralized review management dashboard consistent with Customer Experience platform capabilities. Configurations emphasize guest feedback capture, review moderation workflows, and structured survey delivery to guests, with the Customer Alliance dashboard used for aggregation and analysis of open-text feedback and ratings. Automated notification and response templates are typical operational features applied to standardize guest reply cadence.
Operational governance assigns responsibility for review monitoring and response to a central guest experience team, with routine escalation workflows to marketing and hotel operations for issue resolution. The rollout is scoped to the company online touchpoint and integrates the Customer Alliance review stream into daily service and reputation management routines, supporting coordinated review responses and content publication policies. Customer Alliance is referenced throughout the deployment as the primary Customer Experience tool powering on-site feedback collection and review presentation.
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2017 | 2017 |
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Neue Dorint PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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Neue Dorint IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Neue Dorint
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Neue Dorint Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Neue Dorint IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Neue Dorint digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Neue Dorint Technographics
Neue Dorint is a Leisure and Hospitality organization based in Germany,
with around 2547 employees and annual revenues of $700.0 million.
Neue Dorint operates a diverse technology stack with applications such as
SABRE Synxis Guest Connect, Microsoft 365 and Customer Alliance,
covering areas like Reservation and Booking Management, Collaboration and Customer Experience.
Neue Dorint has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SABRE, Microsoft and Customer Alliance.
Neue Dorint recently adopted applications including
Slack Connect in 2022, SMTP Transactional Emails in 2022 and SABRE Synxis Guest Connect in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Neue Dorint’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Neue Dorint’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Neue Dorint technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.