New England Biolabs
240 County Road,
Ipswich, 1938, MA,
United States
Ipswich, 1938, MA,
United States
1 978-927-5054
Professional Services
New England Biolabs Technographics
New England Biolabs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New England Biolabs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 New England Biolabs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New England Biolabs has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, Tableau for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New England Biolabs is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New England Biolabs revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New England Biolabs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New England Biolabs Tech Stack and Enterprise Applications
New England Biolabs ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 New England Biolabs deployed SAP ERP ECC 6.0 to consolidate core ERP Financial functions. The program kicked off in February 2014 and completed cut-over in late September 2014, with the implementation finishing on time and on budget and ongoing support and planning maintained after go live.
The SAP ERP ECC 6.0 deployment centered on core financial management capabilities typical of the ERP Financial category, including general ledger, accounts payable, accounts receivable, procurement and order to cash workflows, configured to support NEB finance and operational reporting requirements. User acceptance testing, phased sign off of deliverables and comprehensive end user training were coordinated as part of configuration and validation activities.
Project execution included selection and alignment of SAP and related software, coordination with multiple vendors and integration points across enterprise applications, and extensive cross functional engagement to align finance, procurement and operational processes. Operational coverage focused on finance and procurement business functions, with testing cycles and cut-over activities orchestrated to minimize disruption across sites.
Governance and program management were led through an executive steering committee structure, with responsibilities that included negotiating implementation and support contracts with executive sponsorship and legal involvement, managing scope changes, arranging hundreds of project meetings, reporting status to executives, coordinating user acceptance testing and signing off on all phases of work. The implementation narrative records that the project completed in late September 2014 on time and on budget, and that a sustained support and planning role continued post cut-over to stabilize operations and plan ongoing enhancements.
|
|
|
|
|
ERP Financial | ERP |
|
2017 | 2018 |
|
|
|
|
|
Expense Management | ERP |
|
2015 | 2015 |
|
New England Biolabs AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, New England Biolabs deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to handle web-based customer inquiries, aligning the implementation with the Chatbots and Conversational AI application category. The deployment is surfaced as an embedded web chat widget that establishes live sessions between site visitors and support agents, providing synchronous conversational engagement and automated pre-chat capture of visitor context.
Configuration work focused on standard Chatbots and Conversational AI capabilities typical of the vendor, including live agent routing, canned response libraries, session transcript capture, and queue management to orchestrate agent availability and response workflows. Salesforce Chat was configured to surface pre-chat fields and scripted reply templates to accelerate handling of routine questions and to maintain conversation logs for recordkeeping and follow up.
Operational responsibility is centered on customer support functions that manage web inquiry triage and live chat staffing, with governance oriented toward scripted agent workflows and transcript retention policies. The implementation is scoped to the public website experience, and the deployment emphasizes conversational routing, agent orchestration, and persistent chat transcript capture to support ongoing support operations.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
New England Biolabs Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
|
New England Biolabs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
New England Biolabs Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
|
|
|
|
Web Content Management | Content Management |
|
2013 | 2013 |
|
|
|
|
|
Web Content Management | Content Management |
|
2013 | 2013 |
|
New England Biolabs CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
New England Biolabs ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
New England Biolabs TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
New England Biolabs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
New England Biolabs CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at New England Biolabs
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Associate Director of Business Development | Director | Sales | |
|
|
|
Executive Director of Global Business Development | Director | Finance | |
|
|
|
Field Account Manager, Tri State Region | Manager | Finance | |
|
|
|
Associate Director of Operations (Customized Solutions) | Director | Operations | |
|
|
|
Chief Executive Officer | CXO | Finance | |
|
|
|
Director of International Business | Director | Finance | |
|
|
|
Human Resources Director | Director | HR | |
|
|
|
CIO | CXO | Finance | |
|
|
|
Corporate Controller | Director | Finance | |
|
|
|
Customer Service Representative | Manager | Customer Service | |
|
|
|
Customer Service Representative | Manager | Customer Service | |
|
|
|
Executive Director of Marketing & Sales | Director | Marketing | |
|
|
|
Senior Network Engineer | Manager | IT | |
|
|
|
Senior Manager Information Technology Operations | Manager | IT | |
|
|
|
Helpdesk Services Manager | Manager | Finance | |
|
|
|
IT Service Manager | Manager | IT | |
|
Apps Being Evaluated by New England Biolabs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New England Biolabs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New England Biolabs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD New England Biolabs Technographics
New England Biolabs is a Professional Services organization based in United States,
with around 700 employees and annual revenues of $170.0 million.
New England Biolabs operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Salesforce Chat (formerly Salesforce Live Agent) and Tableau,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
New England Biolabs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Salesforce and Tableau Software.
New England Biolabs recently adopted applications including
Slack Connect in 2022, DocuSign eSignature in 2022 and Crazy Egg in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New England Biolabs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New England Biolabs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New England Biolabs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.