Dublin, D04 Y8X5,
Ireland
New Measured Power Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by New Measured Power and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 New Measured Power employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Measured Power has purchased the following applications: Faqbot for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Measured Power is running and its propensity to invest more and deepen its relationship with Faqbot , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Measured Power revenues, which have grown to $237.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Measured Power intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Faqbot | Legacy | Faqbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, New Measured Power deployed Faqbot on its website. The implementation is classified in the Chatbots and Conversational AI category and positions Faqbot as the primary customer-facing automated FAQ and conversational interface for the company.
The Faqbot implementation leverages category-aligned capabilities including natural language understanding, a maintained FAQ knowledge base, configurable conversation flows, and escalation paths to human agents. Configuration work focused on intent definition, response templating, and conversational route rules to reduce repetitive support interactions and standardize answers for common utility questions.
Deployment is embedded into the corporate website as a web-facing widget, operating against customer support and customer communications workflows. Operational coverage is centered on customer service use cases typical for utilities, such as billing inquiries, service information, and outage guidance, with the chat interface acting as the initial interaction layer.
Governance of Faqbot is organized around content ownership and iterative model tuning, with customer service and digital channels teams responsible for FAQ updates, conversation training, and monitoring conversational performance. Rollout practices emphasized phased content expansion and continuous intent refinement to maintain response accuracy and alignment with company service policies.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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