Albany, 12203, NY,
United States
New York State Energy Research and Development Authority Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by New York State Energy Research and Development Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 340 New York State Energy Research and Development Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New York State Energy Research and Development Authority has purchased the following applications: Faraday AI Platform for Cognitive Computing in 2018, Sitecore CMS for Web Content Management in 2016, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New York State Energy Research and Development Authority is running and its propensity to invest more and deepen its relationship with Faraday , Sitecore , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New York State Energy Research and Development Authority revenues, which have grown to $1.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New York State Energy Research and Development Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Faraday | Legacy | Faraday AI Platform | Cognitive Computing | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 New York State Energy Research and Development Authority implemented the Faraday AI Platform in the Cognitive Computing category to reduce customer acquisition costs for clean energy technologies. The procurement targeted contractors participating in NYSERDA programs, with Faraday providing multichannel data driven customer targeting tools and complementary consulting services based on its AI platform and clean energy experience.
The Faraday AI Platform deployment centered on multichannel customer targeting capabilities, including audience segmentation, predictive propensity modeling, automated campaign orchestration, and model training pipelines for iterative refinement. Faraday AI Platform was configured to ingest program enrollment and outreach datasets, apply feature engineering and scoring, and output prioritized target lists for contractor outreach, aligning with standard cognitive computing workflows.
Operational coverage included marketing and customer acquisition functions supporting contractors across NYSERDA program portfolios, with the platform feeding prioritization and engagement workflows used by contractor partners. Integration work focused on connecting Faraday outputs to contractor outreach processes and program enrollment touch points rather than named enterprise systems.
Governance and rollout were supported by Faraday consulting services, which assisted NYSERDA in onboarding contractors, defining targeting governance and data handling standards, and staging adoption across program pipelines. The engagement explicitly aimed to reduce customer acquisition costs for clean energy technologies, with Faraday delivering both the Faraday AI Platform and advisory services to operationalize targeting for program participants.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, New York State Energy Research and Development Authority implemented Sitecore CMS to manage its public-facing web content. New York State Energy Research and Development Authority implemented Sitecore CMS as its Web Content Management platform to support public website content and communications functions.
The Sitecore CMS deployment functions as the primary Web Content Management system for the NYSERDA website, centralizing content authoring, structured publishing workflows, content staging, and digital asset management. The implementation is operated by communications and program teams, using role-based editorial governance and staged approvals to control publishing cycles and maintain compliance with government web publishing practices.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, New York State Energy Research and Development Authority implemented Hotjar on its public website. Hotjar is deployed as a Customer Experience application to capture qualitative user behavior and on-page feedback, supporting web UX, digital communications, and content optimization workflows.
The deployment uses core Hotjar capabilities common to Customer Experience tooling, including heatmaps, session recordings, conversion funnels, and on-site surveys and feedback widgets. Configuration focuses on behavioral capture and targeted feedback triggers for key content pages, with sampling and event targeting used to limit data volume and focus analysis on priority user journeys.
Operationally the implementation is scoped to web and digital teams, enabling UX designers, content owners, and analytics staff to review session playback and aggregated click and scroll metrics. Governance is implemented through Hotjar administrative controls, role-based access for analysts and content stewards, and privacy-minded settings such as session sampling and consent-based data capture to align with public sector requirements.
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2009 | 2010 |
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