AI Buyer Insights:

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

Newcastle Strategic Solutions, part of Newcastle Building Society
Location
1 Cobalt Park Way, Cobalt Park,
Wallsend, NE28 9EJ,
United Kingdom
Website
https://www.newcastlesolutions.co.uk/
Phone
44 19 1244-2121
Artw industry
Banking and Financial Services
Employee
Revenue

Newcastle Strategic Solutions, part of Newcastle Building Society Technographics

Newcastle Strategic Solutions, part of Newcastle Building Society Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Newcastle Strategic Solutions, part of Newcastle Building Society and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Newcastle Strategic Solutions, part of Newcastle Building Society employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Newcastle Strategic Solutions, part of Newcastle Building Society has purchased the following applications: NICE IEX Workforce Management for Workforce Management in 2023, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2020, NICE True to Interval (TTI) Analytics for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Newcastle Strategic Solutions, part of Newcastle Building Society is running and its propensity to invest more and deepen its relationship with Nice Systems , Parker Software , Upland Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Newcastle Strategic Solutions, part of Newcastle Building Society revenues, which have grown to $94.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Newcastle Strategic Solutions, part of Newcastle Building Society intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Newcastle Strategic Solutions, part of Newcastle Building Society Tech Stack and Enterprise Applications

Newcastle Strategic Solutions, part of Newcastle Building Society HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nice Systems Legacy NICE IEX Workforce Management Workforce Management HCM n/a 2023 2023
Newcastle Strategic Solutions, part of Newcastle Building Society AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Parker Software Legacy WhosOn Hybrid Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Newcastle Strategic Solutions, part of Newcastle Building Society Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nice Systems Legacy NICE True to Interval (TTI) Analytics Analytics and BI Analytics and BI n/a 2022 2023
In 2022 Newcastle Strategic Solutions implemented NICE True to Interval (TTI) Analytics to strengthen interval-accurate workforce planning for its UK contact centre. The selection in 2022, with a live estimate in 2023, was part of a broader initiative to modernize forecasting and scheduling for a contact centre handling approximately 100,000 calls monthly. The NICE True to Interval (TTI) Analytics deployment focused on interval-level forecasting and schedule optimization capabilities aligned with the Analytics and BI category, delivering time-interval based demand models and planning outputs for workforce managers. Configuration emphasized short-interval forecast granularity and alignment of forecast outputs to rostering and intraday scheduling processes. Reporting and analytics capabilities were configured to surface interval forecasts to contact centre planners and supervisors. Operational integration tied NICE True to Interval (TTI) Analytics to NICE CXone Mpower and NiCE IEX Workforce Management to feed interaction volume data and schedule information, enabling coordinated forecasting to scheduling workflows. The integration scope covered contact centre operations and workforce management functions across Newcastle Strategic Solutions United Kingdom, with data flows focused on interaction volumes, interval forecasts, and shift schedules. These integrations supported end-to-end operational planning from demand forecasting through schedule creation. Governance and rollout were staged, with selection finalized in 2022 and operational readiness assessed toward a 2023 go-live, aligning workforce planning processes to interval-driven schedules. The NiCE case study reports approximately 10 percent efficiency improvement after deploying NICE True to Interval (TTI) Analytics alongside CXone Mpower and IEX Workforce Management, reflecting reported operational gains in forecasting and scheduling.
Newcastle Strategic Solutions, part of Newcastle Building Society CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Tracking and Recording CRM 2023 2023
Customer Engagement CRM 2020 2020
Customer Experience CRM 2019 2019
Customer Experience CRM 2022 2022
Digital Advertising Platform CRM 2020 2020
Marketing Analytics CRM 2020 2020
Marketing Automation CRM 2020 2020
Sales Analytics CRM 2023 2023
Tag Management CRM 2018 2018
Newcastle Strategic Solutions, part of Newcastle Building Society ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2018 2018
Application Performance Management ITSM 2020 2020
Application Performance Management ITSM 2020 2020
Newcastle Strategic Solutions, part of Newcastle Building Society TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2020 2020
Governance, Risk and Compliance TRM 2022 2022
Newcastle Strategic Solutions, part of Newcastle Building Society IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2013 2013
Digital Workspace IaaS 2019 2019
Domain Name System (DNS) IaaS 2023 2023
Newcastle Strategic Solutions, part of Newcastle Building Society CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DDoS Protection CyberSecurity 2019 2019
Secure Email Gateways (SEGs) CyberSecurity 2015 2015
Secure Sockets Layer (SSL) CyberSecurity 2016 2016

IT Decision Makers and Key Stakeholders at Newcastle Strategic Solutions, part of Newcastle Building Society

First Name Last Name Title Function Department Email Phone
Customer Operations Manager Manager Customer Service
Head of Customer Support Director Customer Service
Director Customer Operations Director Customer Service
Scheduling and Real Time Lead Manager HR
Head of Digital (interim) Director IT
Show All Contacts

Apps Being Evaluated by Newcastle Strategic Solutions, part of Newcastle Building Society Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Newcastle Strategic Solutions, part of Newcastle Building Society IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Newcastle Strategic Solutions, part of Newcastle Building Society digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Newcastle Strategic Solutions, part of Newcastle Building Society Technographics
Newcastle Strategic Solutions, part of Newcastle Building Society is a Banking and Financial Services organization based in United Kingdom, with around 1000 employees and annual revenues of $94.0 million.
Newcastle Strategic Solutions, part of Newcastle Building Society operates a diverse technology stack with applications such as NICE IEX Workforce Management, WhosOn Hybrid Chat and NICE True to Interval (TTI) Analytics, covering areas like Workforce Management, Chatbots and Conversational AI and Analytics and BI.
Newcastle Strategic Solutions, part of Newcastle Building Society has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Nice Systems and Parker Software.
Newcastle Strategic Solutions, part of Newcastle Building Society recently adopted applications including NICE IEX Workforce Management in 2023, NICE Queue Callbacks in 2023 and NICE Interaction Analytics in 2023, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Newcastle Strategic Solutions, part of Newcastle Building Society’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Newcastle Strategic Solutions, part of Newcastle Building Society’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Newcastle Strategic Solutions, part of Newcastle Building Society technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.