San Diego, 92101-8187, CA,
United States
Nextgen Leads Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Nextgen Leads and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75 Nextgen Leads employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nextgen Leads has purchased the following applications: Convoso Intelligent Virtual Agent for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Webflow CMS for Web Content Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nextgen Leads is running and its propensity to invest more and deepen its relationship with Convoso , TeamSupport , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nextgen Leads revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nextgen Leads intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Convoso | Legacy | Convoso Intelligent Virtual Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, NextGen Leads implemented Convoso Intelligent Virtual Agent as part of its Convoso deployment to support high-volume insurance lead-generation campaigns in the United States. The Convoso Intelligent Virtual Agent implementation aligns with the Chatbots and Conversational AI category and was positioned alongside dialer and IVR capabilities documented in the vendor case study. The deployment targeted contact center conversational routing and automated call handling to support lead qualification and live transfer workflows.
Configuration work centered on dialer orchestration, IVR menu optimization, and conversational agent logic to manage outbound and inbound campaign flows. The Convoso Intelligent Virtual Agent was configured to handle initial contact and qualification, then route qualified prospects to live agents for transfers, reflecting typical Chatbots and Conversational AI functionality such as natural language routing and scripted conversation paths. Live-transfer routing and automated qualification reduced manual touches in agent workflows.
Operational coverage emphasized United States insurance lead-generation campaigns and contact center agent and manager workflows, with the platform used to centralize campaign control and telephony routing. Integrations were focused on the Convoso dialer and IVR stack, with orchestration between automated conversations and live agent routing rather than third party system integrations being called out. Governance and workflow adjustments included standardizing agent handoff protocols and manager monitoring processes to accommodate higher automated contact volumes.
The vendor case study documents dialer and IVR improvements, improved system reliability, increased live-transfer rates of approximately 15 percent, and streamlined agent and manager workflows. Use of Convoso Intelligent Virtual Agent is presented in the context of Convoso platform capabilities and can be read as part of the broader Chatbots and Conversational AI tooling employed to scale lead-generation operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2014 | 2014 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webflow | Legacy | Webflow CMS | Web Content Management | Content Management | n/a | 2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2010 | 2010 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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