List of Convoso Intelligent Virtual Agent Customers
Los Angeles, 91364, CA,
United States
Since 2010, our global team of researchers has been studying Convoso Intelligent Virtual Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Convoso Intelligent Virtual Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Convoso Intelligent Virtual Agent for Chatbots and Conversational AI include: Nextgen Leads, a United States based Professional Services organisation with 75 employees and revenues of $25.0 million, HomeCraft Gutter Protection, a United States based Professional Services organisation with 90 employees and revenues of $10.0 million, Call Trader, a United States based Media organisation with 25 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Convoso Intelligent Virtual Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Call Trader | Media | 25 | $10M | United States | Convoso | Convoso Intelligent Virtual Agent | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Call Trader implemented Convoso Intelligent Virtual Agent as part of Convoso's cloud contact-center platform to support lead generation and warm-transfer workflows. The Convoso Intelligent Virtual Agent implementation is categorized under Chatbots and Conversational AI and was provisioned to augment Convoso's dialer, automation, and reporting capabilities for United States operations.
The deployment combined automated outbound dialing, workflow automation for warm transfers, and centralized reporting to operationalize lead qualification and handoffs, with configuration focused on conversational routing, automation triggers, and reporting dashboards. Operational scope centered on Call Trader's U.S. lead generation activities, affecting sales and contact center operations, and governance changes included revised call handling workflows and reporting cadence to capture improvements in contact rates, caller ID reputation management, and automation-driven reporting.
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HomeCraft Gutter Protection | Professional Services | 90 | $10M | United States | Convoso | Convoso Intelligent Virtual Agent | Chatbots and Conversational AI | 2022 | n/a |
In 2022, HomeCraft Gutter Protection implemented Convoso Intelligent Virtual Agent, categorized under Chatbots and Conversational AI, as part of a broader Convoso contact-center deployment to scale outbound sales and demo appointment setting across a dozen U.S. states. The Convoso Intelligent Virtual Agent was positioned within Convoso's dialing and AI suite to support high-volume outbound activity for the company's sales teams.
Deployment centered on conversational lead qualification and automated appointment scheduling workflows, aligned with outbound dialing and caller-ID optimization. The implementation combined automated voice interactions to pre-qualify prospects, seamless transfer to live agents for demo booking, and rule-based call routing to prioritize high-value callbacks.
Operationally the Convoso Intelligent Virtual Agent interfaced with Convoso's dialer and caller-ID capabilities to scale outreach across about a dozen states, supporting HomeCraft's outbound sales and demonstration scheduling functions. The rollout targeted tele-sales and appointment-setting operations, embedding conversational automation into outbound contact flows rather than back-office processes.
Module usage of Convoso Intelligent Virtual Agent is inferred from HomeCraft's documented use of Convoso's broader AI and dialing suite while the public case study emphasizes dialer and caller-ID improvements. Reported outcomes tied to the Convoso deployment include up to 2x conversion rates, up to 2x revenue, and a reported 20x increase in call volume.
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Nextgen Leads | Professional Services | 75 | $25M | United States | Convoso | Convoso Intelligent Virtual Agent | Chatbots and Conversational AI | 2020 | n/a |
In 2020, NextGen Leads implemented Convoso Intelligent Virtual Agent as part of its Convoso deployment to support high-volume insurance lead-generation campaigns in the United States. The Convoso Intelligent Virtual Agent implementation aligns with the Chatbots and Conversational AI category and was positioned alongside dialer and IVR capabilities documented in the vendor case study. The deployment targeted contact center conversational routing and automated call handling to support lead qualification and live transfer workflows.
Configuration work centered on dialer orchestration, IVR menu optimization, and conversational agent logic to manage outbound and inbound campaign flows. The Convoso Intelligent Virtual Agent was configured to handle initial contact and qualification, then route qualified prospects to live agents for transfers, reflecting typical Chatbots and Conversational AI functionality such as natural language routing and scripted conversation paths. Live-transfer routing and automated qualification reduced manual touches in agent workflows.
Operational coverage emphasized United States insurance lead-generation campaigns and contact center agent and manager workflows, with the platform used to centralize campaign control and telephony routing. Integrations were focused on the Convoso dialer and IVR stack, with orchestration between automated conversations and live agent routing rather than third party system integrations being called out. Governance and workflow adjustments included standardizing agent handoff protocols and manager monitoring processes to accommodate higher automated contact volumes.
The vendor case study documents dialer and IVR improvements, improved system reliability, increased live-transfer rates of approximately 15 percent, and streamlined agent and manager workflows. Use of Convoso Intelligent Virtual Agent is presented in the context of Convoso platform capabilities and can be read as part of the broader Chatbots and Conversational AI tooling employed to scale lead-generation operations.
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