Bangkok, 10540,
Thailand
NHK Spring Thailand Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by NHK Spring Thailand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5800 NHK Spring Thailand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NHK Spring Thailand has purchased the following applications: QAD Adaptive ERP (ex MFG/PRO) for Manufacturing ERP in 2012, SAP Conversational AI for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NHK Spring Thailand is running and its propensity to invest more and deepen its relationship with QAD , SAP , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NHK Spring Thailand revenues, which have grown to $895.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NHK Spring Thailand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| QAD | Legacy | QAD Adaptive ERP (ex MFG/PRO) | Manufacturing ERP | ERP Services and Operations | n/a | 2012 | 2012 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Conversational AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, NHK Spring Thailand implemented SAP Conversational AI as part of a Chatbots and Conversational AI initiative to introduce conversational agents into its IT service workflows. SAP Innovative Business Solutions collaborated with NHK Spring Thailand on the deployment, aligning conversational automation with the company context as a manufacturer of precision springs.
The implementation paired SAP Conversational AI with SAP Service Ticket Intelligence, configuring conversational interfaces for first line support and automated ticket classification and triage. Functional capabilities included intent recognition, automated response handling for common IT queries, and ticket enrichment to accelerate incident categorization, consistent with Chatbots and Conversational AI functional workflows.
Operational scope centered on IT service management and customer facing IT support inside NHK Spring Thailand, with the solution embedded into incident handling processes to streamline escalation and keep focus on customers. Governance adjustments emphasized workflow automation for ticket routing and the use of ticket intelligence to standardize incident data, while SAP Conversational AI provided the conversational front end to those ITSM processes.
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Intelligent Process Automation | AI-Powered Application |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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