List of SAP Conversational AI Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6227-7-47474
Professional Services
26944
$23.2B
Since 2010, our global team of researchers has been studying SAP Conversational AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Conversational AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Conversational AI for Chatbots and Conversational AI include: SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Schaeffler, a Germany based Manufacturing organisation with 83362 employees and revenues of $17.50 billion, Sfr France, a France based Communications organisation with 8000 employees and revenues of $12.95 billion, Leroy Merlin, a France based Retail organisation with 100000 employees and revenues of $9.00 billion, Leroy Merlin, a France based Retail organisation with 103646 employees and revenues of $8.26 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Conversational AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The SAP Conversational AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bouygues Energies & Services Switzerland | Professional Services | 5000 | $850M | Switzerland | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2019 | Emineo | In 2019, Bouygues Energies & Services Switzerland implemented SAP Conversational AI in the Chatbots and Conversational AI category to enable project managers to self-serve the issuance of new payment conditions without direct interaction with the financial department. The deployment targeted financial process automation around customer payment terms, aiming to reduce administrative dependencies and provide customers with documentation to pay invoices under revised agreements. The implementation configured SAP Conversational AI as a conversational front end that triggers back-end activities, with the SAP ERP 6.0 EHP7 system remaining the live core ERP for financial processes. The solution design included process automation components on SAP Cloud Platform and a proof of concept for SAP Intelligent Robotic Process Automation, enabling the chat bot to create and document payment condition changes in the core SAP ERP and to coordinate with the debt collection add-on. SAP Conversational AI was used to abstract SAP transaction complexity so project managers could start workflows without deep ERP knowhow. Integrations were explicit, the chat bot interfaced with SAP ERP 6.0 EHP7, leveraged SAP Cloud Platform services, and included a POC integration with SAP Intelligent Robotic Process Automation plus the debtor management add-on for documentation and record keeping. The operational scope affected project management teams initiating payment condition agreements and the finance processes that were consequently removed from the manual approval path, while customers received the necessary payment documentation directly. The implementation referenced support from Emineo as system integrator and included SAP Innovation Services and SAP Innovative Business Solutions during deployment. Governance and workflow restructuring centralized the initiation of payment condition changes to project managers through the chat interface, preserving auditability by recording all changes in the SAP ERP core-system. The financial department was no longer involved in issuing revised payment conditions, the project manager workflow became a self-service channel, and customer-facing communications were produced as part of the automated ERP transaction stream. The deployment was live for SAP ERP financials while the SAP Conversational AI and robotic automation elements remained at proof of concept stage. | |
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COYOTE | Professional Services | 240 | $119M | France | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2016 | n/a | In 2016, COYOTE implemented SAP Conversational AI. The deployment targeted customer-facing conversational interfaces under the Chatbots and Conversational AI category to automate routine service interactions and improve first contact handling. The implementation emphasized core conversational modules, including natural language understanding, intent classification, entity extraction, dialog flow orchestration, and webhook-driven actions to create or update service tickets. Configuration work included training intents, authoring conversation trees, integrating automated routing logic, and establishing fallback and escalation paths to surface complex issues to human agents. Operational coverage focused on COYOTE's professional services support teams in France, embedding the chatbot into existing service desk workflows and agent escalation processes. SAP Conversational AI can be paired with SAP Service Ticket Intelligence to route and enrich tickets, a pattern illustrated by an SAP Innovation Services engagement for NHK Spring that linked conversational front ends to ticket intelligence for case triage. Governance centered on bot training lifecycle management, conversational content versioning, and formal handoff rules between automated agents and human operators. | |
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Groupe Mutuel | Insurance | 2800 | $5.9B | Switzerland | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2019 | n/a | In 2019, Groupe Mutuel implemented SAP Conversational AI for Chatbots and Conversational AI to streamline customer access and digitalize client relationships under its 2.0 client relationship initiative. The rollout targeted the insurer’s objective to ease year-round member interactions, manage annual peaks in product inquiries, and provide an intelligent 24x7 communication channel for more than 1.2 million health plan members. The implementation used SAP Conversational AI services and machine learning technology to create an automated communication channel and self-service capability for product-related questions. Functional capabilities focused on natural language understanding and intent resolution, multilingual handling in French and German, session orchestration for web-based interactions, and first-level automation designed to resolve common inquiries without human intervention. Integration work emphasized end-to-end process integration with Groupe Mutuel’s larger enterprise IT landscape, enabling conversational flows to trigger or reference backend processes and self-service scenarios available via the Groupe Mutuel web site. Governance consisted of an ongoing enhancement program to expand covered questions and use cases, including a planned live chat service, and the initial deployment produced a 75% first-time resolution rate and an observed positive shift in brand perception that is expected to benefit Net Promoter Score as coverage expands. | |
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Retail | 100000 | $9.0B | France | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2020 | n/a |
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Retail | 103646 | $8.3B | France | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2020 | n/a |
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Retail | 8500 | $1.6B | Italy | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2021 | n/a |
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Manufacturing | 40 | $4M | Switzerland | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2020 | Agilita |
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Manufacturing | 17695 | $4.5B | Japan | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2021 | n/a |
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Manufacturing | 5800 | $895M | Thailand | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2016 | n/a |
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Manufacturing | 83362 | $17.5B | Germany | SAP | SAP Conversational AI | Chatbots and Conversational AI | 2015 | n/a |
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Showing 1 to 10 of 13 entries
Buyer Intent: Companies Evaluating SAP Conversational AI
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP Conversational AI. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP Conversational AI for Chatbots and Conversational AI include:
- Teleglobal International, a India based Professional Services organization with 130 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SAP Conversational AI Coverage
SAP Conversational AI is a Chatbots and Conversational AI solution from SAP.
Companies worldwide use SAP Conversational AI, from small firms to large enterprises across 21+ industries.
Organizations such as SNCF, Schaeffler, Sfr France and Leroy Merlin are recorded users of
SAP Conversational AI for Chatbots and Conversational AI.
Companies using SAP Conversational AI are most concentrated in Transportation, Manufacturing and Communications, with adoption spanning over 21 industries.
Companies using SAP Conversational AI are most concentrated in France and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Conversational AI across Americas, EMEA, and APAC.
Companies using SAP Conversational AI range from small businesses with 0-100 employees - 15.38%, to mid-sized firms with 101-1,000 employees - 7.69%, large organizations with 1,001-10,000 employees - 38.46%, and global enterprises with 10,000+ employees - 38.46%.
Customers of SAP Conversational AI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP Conversational AI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.