Niagara Health
1200 Fourth Ave,,
St. Catharines, L2S 0A9, ON,
Canada
St. Catharines, L2S 0A9, ON,
Canada
1 905-378-4647
Healthcare
Niagara Health Technographics
Niagara Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Niagara Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4800 Niagara Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Niagara Health has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, DocuSign eSignature for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Niagara Health is running and its propensity to invest more and deepen its relationship with UKG , Valsoft Corporation , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Niagara Health revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Niagara Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Niagara Health Tech Stack and Enterprise Applications
Niagara Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015, Niagara Health implemented UKG Workforce Central (ex Kronos Workforce Central) as the core system for the YES Your Electronic Schedule project, with an advisor assigned to lead the implementation team to go live. The engagement centered on deploying UKG Workforce Central (ex Kronos Workforce Central) as the primary Workforce Management application to govern scheduling and timekeeping across Niagara Health's employee population.
The implementation focused on Workforce Management capabilities common to the category, including central work schedule management, time and attendance capture, absence and leave administration, schedule self service and shift exchange workflows, and configurable labor rules enforcement. Configuration work emphasized institutional scheduling policies, pay rule alignment, and user role profiles for clinical and nonclinical staff so the system could enforce duty requirements and overtime rules.
Operational coverage targeted Niagara Health's enterprise workforce through the YES project, with the advisor role directing configuration, testing, and phased rollout activities to clinical scheduling managers and frontline staff. The implementation narrative reflects standard Workforce Management deployment practices such as staged pilots, user acceptance testing, and role based access controls to align schedules with staffing needs and regulatory rostering requirements.
Project governance was led by the advisor who coordinated the internal implementation team, defined milestone driven rollout governance, and stewarded operational readiness activities to achieve a successful implementation. The advisor role documented configuration decisions and established ongoing operational ownership for schedule administration and workforce rule management within Niagara Health.
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Workforce Scheduling | HCM |
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2021 | 2021 |
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Niagara Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Niagara Health implemented Cisco Webex Meetings. The deployment is surfaced on the Niagara Health website to provide browser-based meeting joins and web-accessible conferencing for staff and external stakeholders.
Cisco Webex Meetings, classified under Audio Video and Web Conferencing, is configured to deliver scheduled meetings, real-time audio and video, screen sharing, and meeting recording capabilities consistent with enterprise conferencing workflows. The implementation centers on functional modules such as meeting scheduling, participant management, and meeting controls to support collaboration across care teams and administrative functions. Administration and policy enforcement are managed through Cisco Webex administrative controls to govern user access and meeting settings.
Operational coverage spans Niagara Health's network and is positioned to support clinical coordination, administrative collaboration, and external provider engagement via web-embedded meeting links. The deployment is delivered through web embedding on the corporate site, providing browser-based entry points for meetings and external invitations. Governance focuses on centralized meeting configuration and access control using Cisco Webex administrative controls to enforce meeting policies and provide a consistent user experience.
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Niagara Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
In 2022, Niagara Health implemented DocuSign eSignature as a Digital Signing solution on its public website. The deployment embeds electronic signature capture into web workflows used by patients and external stakeholders across the Canadian health system, enabling Digital Signing for external-facing consent and administrative document flows.
The DocuSign eSignature implementation leverages embedded signing sessions and template-driven forms to standardize signature capture, authentication, and audit trail generation for web-submitted documents. Functional capabilities configured include document presentation, signer authentication options, envelope management, and secure evidence records consistent with Digital Signing best practices, with configuration focused on preserving signature metadata for each transaction.
Operational coverage concentrates on patient intake, clinical consent and administrative form workflows presented on the public website, while governance centers on standardized templates, signature validation rules and retention of audit logs. The rollout is web-centric, aligning signing workflows with front-end processes and site content rather than back-office system changes, thereby centralizing electronic signature governance for external interactions across Niagara Health digital touchpoints.
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Niagara Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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Niagara Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Niagara Health
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Interim President, Executive Vice President, Finance and Operations | VP | Finance | |
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Manager, HR Strategy and Organizational Development | Manager | HR | |
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Director, People Services | Director | HR | |
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Executive Vice President, People and Organizational Development | VP | HR | |
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Chief Information Officer | CXO | IT | |
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Chief Executive Officer | CXO | Finance | |
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Apps Being Evaluated by Niagara Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Niagara Health IT executives and key decision makers. This section highlights Niagara Health's latest recorded technology evaluations, including Givex for Customer Loyalty on 2025-08-20, Oracle Cerner Clairvia for Workforce Management on 2025-03-26, and UKG Workforce ESP (ex Kronos Workforce ESP) for Workforce Scheduling on 2025-02-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Niagara Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-20 | Niagara Health | Evaluated | Givex | Givex | Customer Loyalty | CRM |
| 2025-03-26 | Niagara Health | Evaluated | Oracle | Oracle Cerner Clairvia | Workforce Management | HCM |
| 2025-02-28 | Niagara Health | Evaluated | UKG | UKG Workforce ESP (ex Kronos Workforce ESP) | Workforce Scheduling | HCM |
| 2024-12-05 | Niagara Health | Evaluated |
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Electronic Health Record | ERP Services and Operations |
| 2024-10-25 | Niagara Health | Evaluated |
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Workforce Management | HCM |
FAQ - APPS RUN THE WORLD Niagara Health Technographics
Niagara Health is a Healthcare organization based in Canada,
with around 4800 employees and annual revenues of $550.0 million.
Niagara Health operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Cisco Webex Meetings and DocuSign eSignature,
covering areas like Workforce Management, Audio Video and Web Conferencing and Digital Signing.
Niagara Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Cisco Systems and DocuSign.
Niagara Health recently adopted applications including
DocuSign eSignature in 2022, ServiceNow ITSM in 2022 and Valsoft Vocantas in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Niagara Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Niagara Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Niagara Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.