Norgren Technographics
Norgren Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Norgren and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Norgren employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Norgren has purchased the following applications: Elastic Path Payments for Payment Processing in 2022, LiveChat for Chatbots and Conversational AI in 2012, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Norgren is running and its propensity to invest more and deepen its relationship with Elastic Path , LiveChat, Inc. , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Norgren revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Norgren intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Norgren Tech Stack and Enterprise Applications
Norgren ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Elastic Path | Legacy | Elastic Path Payments | Payment Processing | ERP | Mckenna Consultants | 2022 | 2023 |
In 2022, Norgren piloted Elastic Path Composable Commerce that included Elastic Path Payments in an Ireland MVP and then scaled the solution across multiple geographies. The initiative targeted Payment Processing to support complex B2B pricing and global transactions, enabling transactions in dozens of currencies and across many countries.
Elastic Path Payments was deployed as the centralized payments engine within the composable commerce architecture, configured to handle payment acceptance, multi currency settlement, and transaction orchestration consistent with Payment Processing platforms. Configuration work emphasized B2B pricing rules, localized payment flows, and commerce catalog alignment to ensure published price behavior matched payment capture logic.
Integrations were implemented with ERP and partner systems to enable order to cash workflows, reconciliation, and cross system transaction visibility, supporting commerce, finance, and operations teams. The rollout covered Ireland initially, then expanded regionally to EU, UK, NA, and APAC, and Mckenna Consultants served as the systems integrator on the engagement.
Rollout governance followed a pilot then scale approach, with phased regional deployments and centralized commerce governance to manage B2B catalogs and payment policies. The payments and B2B commerce implementation helped drive a reported 100% year over year increase in GMV.
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Norgren AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012 Norgren implemented LiveChat on its corporate website, deploying the LiveChat application in the Chatbots and Conversational AI category to add real time customer engagement capabilities for its New Zealand manufacturing business. The deployment targeted web based customer interactions and was aligned to the companys small support and sales organization, reflecting Norgrens 40 employee footprint and its online product information flows.
LiveChat was configured as a site embedded conversational interface, leveraging standard Chatbots and Conversational AI workflows such as live agent chat, offline message capture, canned responses, and session transcripts. Configuration focused on lightweight agent accounts and queueing, message templates for sales and support inquiries, and basic conversational routing to web based contact touchpoints, consistent with typical Chatbots and Conversational AI functional modules.
Operational ownership remained with Norgrens customer support and commercial teams, using the LiveChat admin console for user provisioning, availability hours, and chat transcript management. The implementation emphasized simple web embedding and cloud hosted control for continuity of web engagement, with the application instrumented across product pages and contact pages to centralize incoming customer conversations for support and sales follow up.
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Norgren Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Norgren implemented Adobe Connect, deploying Adobe Connect to provide Audio Video and Web Conferencing capabilities for customer-facing engagement and internal collaboration. The deployment is embedded on Norgren's public website, enabling web-based meeting rooms and webinar access directly through site pages and positioning Adobe Connect as the primary web conferencing channel for online demonstrations and remote meetings. This establishes a clear Norgren Adobe Connect Audio Video and Web Conferencing business function connection within the company digital channel.
The configuration leverages category-aligned capabilities typical of Audio Video and Web Conferencing, including persistent virtual meeting rooms, webinar hosting, live audio and video streaming, screen sharing, recording, and presenter controls, implemented at a scale appropriate for a 40 employee manufacturing firm in New Zealand. Operational responsibility appears oriented to commercial and technical teams for sales demos and supplier coordination, with the solution surfaced through the website content layer rather than through an internal unified communications fabric.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Norgren eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Norgren CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2019 | 2019 |
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Norgren PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2023 | 2024 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Norgren IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Norgren CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Norgren
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Norgren Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Norgren IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Norgren digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Norgren Technographics
Norgren is a Manufacturing organization based in New Zealand,
with around 40 employees and annual revenues of $4.0 million.
Norgren operates a diverse technology stack with applications such as
Elastic Path Payments, LiveChat and Adobe Connect,
covering areas like Payment Processing, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Norgren has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Elastic Path, LiveChat, Inc. and Adobe Systems.
Norgren recently adopted applications including
Elastic Path Composer in 2023, Elastic Path Payments in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Norgren’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Norgren’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Norgren technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.