Norsk Gjenvinning AS Technographics
Norsk Gjenvinning AS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Norsk Gjenvinning AS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Norsk Gjenvinning AS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Norsk Gjenvinning AS has purchased the following applications: Microsoft 365 for Collaboration in 2018, SAP Commerce Cloud (ex Hybris) for eCommerce in 2013, Puzzel Contact Centre for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Norsk Gjenvinning AS is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Norsk Gjenvinning AS revenues, which have grown to $470.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Norsk Gjenvinning AS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Norsk Gjenvinning AS Tech Stack and Enterprise Applications
Norsk Gjenvinning AS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Norsk Gjenvinning AS implemented Microsoft 365 as its core Collaboration platform. The Norwegian utilities company with roughly 1500 employees references Microsoft 365 on its public website, indicating a tenant-level, organization-wide adoption to centralize email and document collaboration for corporate and operational teams.
The Microsoft 365 deployment is described in category terms consistent with a cloud-based Collaboration architecture, using a Microsoft 365 tenant anchored by Azure Active Directory for identity and access, and incorporating standard Collaboration modules such as Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams for teamwork and file sharing. Governance emphasis is on tenant-level policy, identity provisioning, and information classification to standardize internal communications and document workflows across the organization, while the public site reference confirms Microsoft 365 is part of the companys visible technology footprint.
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Norsk Gjenvinning AS eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | n/a | 2013 | 2013 |
In 2013, Norsk Gjenvinning AS implemented SAP Commerce Cloud (ex Hybris) as an eCommerce platform to establish a client portfolio system and to centralize sales reporting and measurement. The initiative targeted the company sales organization and commercial functions, aligning digital commerce capabilities with account and portfolio management workflows within Norsk Gjenvinning AS.
The implementation configured SAP Commerce Cloud to support catalog and product information management, customer account and portfolio modeling, B2B storefront capabilities, order management and pricing configuration, and analytics instrumentation to capture transaction and portfolio events. SAP Commerce Cloud was used to model client portfolios and account segmentation, enabling standardized data capture for sales reporting and measurement.
The deployment integrated SAP Commerce Cloud with SAP based sales reporting and measurement systems to route transactional and client portfolio data into corporate reporting. The architecture followed a service oriented pattern with synchronous and asynchronous interfaces for customer master data, orders, and portfolio updates to maintain data consistency across commerce and reporting layers.
Governance focused on centralized ownership of product and client data, revised sales workflows to embed the client portfolio system into measurement processes, and phased rollout across commercial teams. Training and change control emphasized data governance and sales reporting standards to ensure the SAP Commerce Cloud eCommerce implementation supported consistent portfolio measurement.
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Norsk Gjenvinning AS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Norsk Gjenvinning AS deployed Puzzel Contact Centre as its Call Center solution on the company website to centralize customer-facing contact workflows. The implementation targets web-originated inquiries and service contacts for Norway based customer service operations, aligning the Puzzel Contact Centre deployment with the Utilities business function responsible for customer communications.
The Puzzel Contact Centre configuration emphasizes browser-based agent interfaces and web channel handling, using an embedded contact widget on the site to surface chat and callback requests. Functional capabilities implemented include automatic call distribution, interactive voice response style routing for inbound flows, session-based web chat handling, and real-time agent presence and queue management consistent with Call Center operational patterns.
Integration work focused on embedding the Puzzel Contact Centre experience into the corporate website and routing web sessions into centralized contact queues, with API oriented connections used to surface session context to agents. Operational coverage centers on customer service and contact operations, consolidating web channel contacts into the same queueing and supervisory controls used for voice interactions.
Governance changes associated with the rollout included centralized queue and routing policy administration and the creation of agent workflow standards for handling web initiated sessions through Puzzel Contact Centre. The deployment established a unified agent desktop for multi channel contact handling, supporting consistent handling procedures and supervisory monitoring across web and voice channels.
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Norsk Gjenvinning AS TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Norsk Gjenvinning AS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Norsk Gjenvinning AS
Apps Being Evaluated by Norsk Gjenvinning AS Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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