Nottingham City Council
Loxley House, Station St,
Nottingham, NG2 3NG,
United Kingdom
Nottingham, NG2 3NG,
United Kingdom
44 11 5915-5555
Government
Nottingham City Council Technographics
Nottingham City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nottingham City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6879 Nottingham City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nottingham City Council has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Oracle Cloud HCM for Core HR in 2018, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nottingham City Council is running and its propensity to invest more and deepen its relationship with Oracle , InVision Group , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nottingham City Council revenues, which have grown to $474.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nottingham City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nottingham City Council Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013 Nottingham City Council implemented Oracle E-Business Suite in the ERP Financial category. The deployment centered on core financial processing and procurement workflows using Oracle E-Business Suite as the statutory finance platform for the council.
Configuration focused on category-aligned modules including general ledger, accounts payable, cash management and procurement order flows, with explicit use of iExpenses on Oracle for employee expense processing and Purchase Order controls for non-imprest spend. The implementation also incorporated Purchase Card controls alongside Oracle transaction processing to separate card-based procurement from manual cash handling.
Operational coverage extended across finance, procurement and service delivery departments within Nottingham City Council in the United Kingdom, with Council finance teams using Oracle E-Business Suite to manage day to day transaction processing and reconciliations. Petty Cash was restricted to emergency transactions that could not be processed by raising a Purchase Order, using iExpenses on Oracle or using a Purchase Card, and services requiring petty cash were required to operate either an imprest bank account or a Cash Card.
Governance was formalized through policy and operational controls embedded in Oracle E-Business Suite workflows, enforcing central approval paths for Purchase Orders and expense claims, and mandating reconciliations for cash and imprest accounts. The council treated petty cash as exception handling within the ERP Financial program, routing most routine purchasing through procurement and card channels and reserving manual cash processes for defined emergency scenarios.
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ERP Financial | ERP Financial Management |
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2018 | 2020 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | Evosys | 2018 | 2020 |
In 2018 Nottingham City Council implemented Oracle Cloud HCM as part of an Oracle Fusion deployment that brought finance, procurement and HR into a single cloud environment, categorized under Core HR. The programme was delivered with implementation partner Evosys and covered city operations in Greater Nottingham for an organisation of approximately 6,879 employees, with explicit alignment to finance, procurement and HR business functions.
Implementation work concentrated on Procure to Pay modules within Oracle Cloud HCM, including configuration of Self-Service Procurement, new handling for non-invoiced payments and the design of procurement workflows. The project team led configuration activities, produced a complete set of user guides, and created the procedural documentation required to operate the new modules and workflows.
The rollout included cutover and data migration activities from Oracle Release 12 E-Business System into Oracle Fusion, integrating finance and procurement transaction processing into the Oracle Cloud HCM environment to unify payment and supplier invoice workflows. A remote training course on the Self-Service Procurement system was designed and delivered to over 300 users, accompanied by ongoing support tools and communications to embed new user behaviour.
Governance was structured around a Procure to Pay workstream with a Business Change Lead responsible for stakeholder communications, cutover coordination and operational readiness. Process changes implemented as part of the programme included a No PO, no Pay policy across Nottingham City Council and a redesigned process for one off ad hoc payments, with rollout managed as a fixed term programme supported by Evosys.
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Workforce Management | HCM |
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2016 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2020 |
In 2019 Nottingham City Council implemented Freshdesk Messaging (Formerly Freshchat) to introduce Chatbots and Conversational AI capabilities into its East Midlands Shared Services support stack. The initiative was positioned to improve self-service and conversational support workflows for HR, payroll, and finance customer interactions across the shared services partnership.
The deployment centered on Freshdesk Messaging within a Freshdesk Omnichannel configuration, with core modules including chatbot-led self-help, a published knowledge base, canned responses, automations, ticket prioritization rules, and built-in analytics. The team configured over 100 FAQ articles during the initial go-live phase and used Freshdesk Messaging to surface guided journeys and automated replies that reduced agent touchpoints and standardized first contact responses.
Operationally the solution was aligned to integrate with recently implemented finance, HR, and payroll systems, and to prevent siloed tooling by consolidating channels into a unified conversational layer. The rollout covered East Midlands Shared Services customers and partners, supporting a diverse constituency that includes 380 plus commercial customers, around 15,000 staff across partner organizations, and tens of thousands of supplier and payslip records for schools and pension services.
Governance and adoption relied on internal champions, Freshworks delivered training sessions, and volunteers helped onboard partners and end-users to the portal. Outcomes documented by the program included rapid six week go-live execution, expanded automation counts to more than 100 rules, 15,000 plus knowledge base views in the first year, reduced reliance on phone and email channels, improved agent adoption, and a documented 20 percent reduction in service desk headcount alongside lower overtime expense.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2014 | 2014 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2014 | 2014 |
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PBX, VoiP and Phone Systems | Collaboration |
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2010 | 2010 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2022 | 2022 |
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Call Tracking and Recording | CRM |
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2016 | 2017 |
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Citizen Engagement | CRM |
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2020 | 2020 |
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Citizen Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2019 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Nottingham City Council
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Nottingham City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nottingham City Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nottingham City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Nottingham City Council Technographics
Nottingham City Council is a Government organization based in United Kingdom,
with around 6879 employees and annual revenues of $474.0 million.
Nottingham City Council operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM and Freshdesk Messaging (Formerly Freshchat),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Nottingham City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Freshworks.
Nottingham City Council recently adopted applications including
Freshdesk Contact Center (formerly Freshcaller) in 2022, DigitalOcean Droplets in 2021 and Granicus govDelivery in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nottingham City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nottingham City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nottingham City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.