Dutch Railways
Laan van Puntenburg 100,
Utrecht, 3511,
Netherlands
Utrecht, 3511,
Netherlands
31 30 751 51 55
Transportation
Dutch Railways Technographics
Dutch Railways Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dutch Railways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19040 Dutch Railways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dutch Railways has purchased the following applications: SAP Business Suite for ERP Financial in 2010, SAP SuccessFactors Employee Central for Core HR in 2023, IBM Maximo for Enterprise Asset Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dutch Railways is running and its propensity to invest more and deepen its relationship with SAP , Serrala , Crunchr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dutch Railways revenues, which have grown to $3.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dutch Railways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dutch Railways Tech Stack and Enterprise Applications
Dutch Railways ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Nederlandse Spoorwegen implemented SAP Business Suite as its ERP Financial platform. The SAP Business Suite deployment served as the primary financial backbone and was operated within a complex SAP landscape where SAP CRM, SAP BI, SAP ECC and SAP PI played major roles in B2B and customer facing processes.
The implementation encompassed standard ERP Financial capabilities including general ledger control, accounts payable and receivable workflows, fixed asset handling and period close orchestration, aligned with transportation sector bookkeeping and external reporting requirements. Ongoing maintenance and development work focused on resolving complex changes, problems and incidents in the integrated landscape, with a senior CRM consultant responsible for fitting business processes into the environment and supporting demo and training activities.
Integrations were explicit and central to the implementation, SAP CRM, SAP BI, SAP ECC and SAP PI formed the core interfaces supporting B2B order to cash and customer service processes, and the program connected to the public transport smartcard initiative. The SAP CRM upgrade project CU2012 upgraded SAP CRM 5.0 to SAP CRM 7.0 Ehp1 starting in the third quarter of 2011, with responsibilities that included requirements gathering, planning, WebUI configuration, demo and training session delivery, and the project went live in May 2012.
Operational coverage prioritized NS Customer Service and management teams, with the CLASS rollout extending SAP CRM usage from approximately 80 to more than 1500 users and the consultant acting as a linking pin between management and the OVCP BUSINESS program. Governance evolved to include formal chain management for business processes, a Functional SAP team role that owned process fit and incident resolution, and tasking for circuit manager responsibilities to coordinate multiple stakeholders across the landscape.
The narrative reflects a tightly integrated SAP Business Suite implementation in the transportation environment, where SAP Business Suite and the associated CRM and PI integrations supported both B2B and customer service workflows. Project CU2012 went live in May 2012 and the CLASS rollout explicitly increased user adoption from 80 to more than 1500 users, demonstrating the scale of operational rollout across NS.
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Payment Processing | ERP |
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2013 | 2013 |
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Dutch Railways HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP HCM (HR) | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2023 | 2024 |
In 2023, Nederlandse Spoorwegen implemented SAP SuccessFactors Employee Central as its Core HR system. The implementation migrated HR data from SAP HCM and delivered an Employee Central MVP led by the HR Core Team within ITGA, the group level IT department responsible for HR systems and services.
Configuration work covered Core HR functional modules including Employee Central for basic administration, SAP SuccessFactors LMS for Learning, Performance and Assessment, and Onboarding, with roadmap items for Compensation, Succession, and Contingent Workers. SAP SuccessFactors Employee Central was instrumented with People Analytics capabilities to produce dashboards and classic reports for distinct target groups such as Colleagues, Managers, HR Support, and Functional Management.
Integrations were planned and executed using ITGA integration patterns, leveraging the enterprise ESB and APIs and existing RPA services to combine data across SuccessFactors modules and downstream systems, while payroll migration to the cloud remained a later phase. Reporting design emphasized standardized approaches to combine module data, naming conventions, story counting, and reuse of report templates to accelerate information product delivery.
Governance was centralized with the HR Core Team coordinating requirements from HR Management, and a standardized working method was developed including design documentation, dashboard and reporting templates, authorization controls for reports and data value ranges, and established naming conventions. A fixed term People Analytics developer assignment from January 24, 2022 to July 1, 2022 supported delivery of initial dashboards, reporting templates, and the structured design approach that fed into the 2023 SAP SuccessFactors Employee Central rollout.
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2023 | 2024 |
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Performance and Goal Management | HCM |
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2023 | 2023 |
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Talent Management | HCM |
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2023 | 2023 |
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Workforce Analytics | HCM |
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2022 | 2022 |
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Workforce Analytics | HCM |
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2023 | 2023 |
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Dutch Railways ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Nederlandse Spoorwegen implemented IBM Maximo as its Enterprise Asset Management system. IBM Maximo was provisioned to manage and control maintenance and services on train equipment used by NS maintenance teams.
Configuration and functional scope emphasized core Enterprise Asset Management capabilities, including an enterprise asset register, work order management, preventive maintenance scheduling, spare parts and inventory control, and service planning workflows. The implementation focused on asset lifecycle management and standardized maintenance processes for rolling stock inspections, fault handling, and scheduled interventions.
Operational ownership for IBM Maximo is held within NS M&O, and a Technical Application Manager for Maximo has been in place since January 2018 in Utrecht to provide application administration, configuration governance, and operational support. That role maintains configuration baselines, coordinates upgrades, and enforces maintenance process controls across the teams responsible for train equipment.
Governance integrated application-level controls with maintenance workflows to align work order lifecycle, maintenance planning, and parts reconciliation, positioning IBM Maximo as the authoritative Enterprise Asset Management platform for Nederlandse Spoorwegen 27s maintenance execution and asset records.
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Publishing Management | ERP Services and Operations |
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2012 | 2012 |
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Dutch Railways Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2024 |
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Process Mining | Analytics and BI |
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2018 | 2018 |
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Process Mining | Analytics and BI |
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2021 | 2021 |
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Dutch Railways Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Event Management | Collaboration |
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2012 | 2012 |
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Dutch Railways Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2012 | 2012 |
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Dutch Railways eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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Dutch Railways CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2006 | 2006 |
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Customer Engagement | CRM |
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2024 | 2024 |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Dutch Railways ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2025 | 2025 |
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IT Service Management | ITSM |
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2012 | 2013 |
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IT Service Management | ITSM |
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2025 | 2025 |
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IT Service Management | ITSM |
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2025 | 2025 |
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IT Service Management | ITSM |
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2025 | 2025 |
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IT Service Management | ITSM |
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2025 | 2025 |
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Dutch Railways Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Dutch Railways PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Dutch Railways IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Dutch Railways
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager IT Finance | Manager | IT | |
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Chief Information Officer | CXO | IT | |
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CFO | CXO | Finance | |
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Account Manager Leisure Travel | Manager | Sales | |
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Senior Financial Controller | Director | Finance | |
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CPO / Director Procurement | Director | Procurement | |
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Procurement Manager | Manager | Procurement | |
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Chief Executive Officer | CXO | Finance | |
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Financial Controller | Director | Finance | |
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Manager Development Travel Information | Manager | IT | |
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Senior Financial Controller | Director | Finance | |
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Senior Financial Controller | Director | Finance | |
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IT Manager | Manager | IT | |
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Asset Engineer | Non Manager | Operations | |
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Head of Quality NS Operations | Director | Finance | |
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Production Manager | Manager | Finance | |
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Head of Maintenance Management | Director | Finance | |
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Fleet Manager | Manager | Supply Chain | |
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Risk Manager | Manager | Risk | |
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Project Manager Service & Operations | Manager | Finance | |
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Director HR & Organization | Director | HR | |
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HR Director Operations | Director | HR | |
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HR Manager Transformation & Strategic HR BP IT | Manager | HR | |
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Head of HR | Director | HR | |
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Apps Being Evaluated by Dutch Railways Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dutch Railways IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dutch Railways digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dutch Railways Technographics
Dutch Railways is a Transportation organization based in Netherlands,
with around 19040 employees and annual revenues of $3.60 billion.
Dutch Railways operates a diverse technology stack with applications such as
SAP Business Suite, SAP SuccessFactors Employee Central and IBM Maximo,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Dutch Railways has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IBM.
Dutch Railways recently adopted applications including
ServiceNow Incident Management in 2025, ServiceNow ITSM in 2025 and ServiceNow Problem Management in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dutch Railways’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dutch Railways’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dutch Railways technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.