NSW State Emergency Service
93-99 Burelli Street,
Wollongong, 2500, NSW,
Australia
Wollongong, 2500, NSW,
Australia
61 2 4251-6111
Government
NSW State Emergency Service Technographics
NSW State Emergency Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NSW State Emergency Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 468 NSW State Emergency Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NSW State Emergency Service has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, PageUp ATS for Applicant Tracking System in 2019, SAP Enterprise Asset Management for Enterprise Asset Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NSW State Emergency Service is running and its propensity to invest more and deepen its relationship with SAP , PageUp , aXcelerate or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NSW State Emergency Service revenues, which have grown to $282.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NSW State Emergency Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NSW State Emergency Service Tech Stack and Enterprise Applications
NSW State Emergency Service ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, NSW State Emergency Service implemented SAP ERP ECC 6.0 as part of a state-wide rollout of SAP Business Suite on the SAP HANA platform. The deployment formed part of a coordinated program across the three major state emergency service agencies, including Fire and Rescue NSW and NSW Rural Fire Service, to provide a single source of real-time information and to centralise operational and financial data for emergency response agencies. This implementation is positioned as an ERP Financial solution using SAP ERP ECC 6.0 to support core financial management and related transactional workflows.
The technical configuration leverages SAP Business Suite running on SAP HANA to power the SAP ECC environment, consolidating approximately 100,000 users onto one SAP instance and enabling near real-time processing for financial, asset and operational records. Functional capabilities explicitly implemented include enterprise asset management to inventory life critical equipment, vehicles and properties, and financial control to standardise asset accounting and procurement processes. The program also staged CRM onboarding and cloud email services, with plans to adopt SAP SuccessFactors in the cloud, reflecting an integrated application landscape anchored by SAP ERP ECC 6.0.
Integrations and data orchestration focused on centralising 30 years of training history and operational telemetry into the SAP HANA layer to feed analytics and predictive tooling called Project Minder. Project Minder uses the consolidated datasets to enable prediction of fires and other natural disasters nearly a week in advance and to recommend resource deployment. The configuration therefore spans transactional ERP Financial processing, enterprise asset registries, and operational analytics feeds, aligning asset records with incident response workflows.
Governance workstreams emphasized process standardisation across agencies to bring an estimated 400,000 pieces of life critical equipment, 9,000 vehicles and 3,000 properties into one managed system, and to align frontline, volunteer and staff processes to a common set of ERP and asset management procedures. Outcomes cited by the organisation include access to real-time information that previously required a day to assemble, enhanced incident response and recovery capability, and the ability to use historical training and operational data for predictive emergency modelling.
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ERP Financial | ERP |
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2021 | 2022 |
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NSW State Emergency Service HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, NSW State Emergency Service implemented PageUp ATS as its Applicant Tracking System and deployed PageUp ATS on its public careers portal. The implementation leverages PageUp hosted application forms, embedding the candidate application flow on the SES website through a PageUp hosted recruitment link, which centralizes applicant intake and job posting channels for the agency. This establishes a single entry point for external candidates and a consistent application experience for recruitment processes.
Configuration focused on core Applicant Tracking System capabilities including job requisition publishing, online application forms, candidate status tracking, and workflow automation for hiring managers and HR administrators. The deployment supports recruitment and HR business functions across the organization, with role based access and administrative workflows to manage candidate progression and approvals. NSW State Emergency Service PageUp ATS Applicant Tracking System supports centralized candidate management, streamlined posting to the careers portal, and operational hiring workflows for the agency.
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Core HR | HCM |
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2008 | 2009 |
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Learning and Development | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2008 | 2009 |
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Performance and Goal Management | HCM |
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2022 | 2022 |
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Skills Intelligence | HCM |
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2022 | 2022 |
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NSW State Emergency Service ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, NSW State Emergency Service implemented SAP Enterprise Asset Management to address Enterprise Asset Management requirements within its SAP landscape. The deployment was executed to centralise asset management processes for the organisation and align asset workflows with existing SAP capabilities.
The implementation configured core Enterprise Asset Management capabilities including asset lifecycle management, preventive and corrective maintenance planning, work order management, and spare parts and materials planning. Configuration and data alignment leveraged the broader SAP module set used by the agency, including Payroll, Human Resources, Organisational Management, Learning Solutions Online, Finance, Materials Management, Self Service Portal, and Volunteer Management, to maintain unified master data and transaction consistency.
SAP Enterprise Asset Management was integrated with other corporate systems, with transactional handoffs to Finance, Materials Management and Volunteer Management modules to support procurement, cost posting and inventory visibility. Operational coverage included IT and operational units within NSW State Emergency Service, with the Senior Systems Support Officer coordinating incident and service request processes and populating the service desk tracking and recording system.
Governance and control were delivered through the SAP GRC module and the Rev Trac change control process, accompanied by documented procedures, outage and testing coordination, and a centralised SAP intranet site for end user guidance. Ongoing support focused on incident and services request management, change control administration and maintenance planning to keep asset management aligned with organisational needs.
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NSW State Emergency Service Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2022 | 2022 |
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NSW State Emergency Service SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2014 | 2014 |
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NSW State Emergency Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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NSW State Emergency Service PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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NSW State Emergency Service Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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NSW State Emergency Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at NSW State Emergency Service
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Officer | Director | HR | |
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CIO | CXO | IT | |
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Director People & Development | Director | HR | |
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Payroll Coordinator | Non Manager | HR | |
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Manager Enterprise Resource Systems | Manager | IT | |
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Apps Being Evaluated by NSW State Emergency Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NSW State Emergency Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NSW State Emergency Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NSW State Emergency Service Technographics
NSW State Emergency Service is a Government organization based in Australia,
with around 468 employees and annual revenues of $282.0 million.
NSW State Emergency Service operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, PageUp ATS and SAP Enterprise Asset Management,
covering areas like ERP Financial, Applicant Tracking System and Enterprise Asset Management.
NSW State Emergency Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and PageUp.
NSW State Emergency Service recently adopted applications including
SAP SuccessFactors Performance and Goals in 2022, aXcelerate Skills in 2022 and Umbraco CMS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NSW State Emergency Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NSW State Emergency Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NSW State Emergency Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.