Nuance Communications
1 Wayside Rd,
Burlington, 1803, MA,
United States
Burlington, 1803, MA,
United States
1 781-565-5000
Professional Services
Nuance Communications Technographics
Nuance Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nuance Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 Nuance Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nuance Communications has purchased the following applications: FIS GETPAID for AR Automation in 2012, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2014, Zendesk Chat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nuance Communications is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nuance Communications revenues, which have grown to $1.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nuance Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nuance Communications Tech Stack and Enterprise Applications
Nuance Communications ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2012 | 2012 |
In 2012, Nuance Communications implemented FIS GETPAID as part of its AR Automation tooling for accounts receivable workstreams. The deployment positioned FIS GETPAID alongside Oracle to support billing reconciliation and collections activities within the finance organization.
FIS GETPAID was used to operationalize collections workflows, account reconciliation, aging analysis, payment follow up, and dispute tracking, aligning with standard AR Automation capabilities. Configuration and day to day use emphasized case-level identification of causes for nonpayment, documented follow up activities, and reconciliation routines that route exceptions to the AR Manager for corrective action.
The implementation integrated operationally with internal Order Management and Service Contracts departments to resolve billing issues, reflecting cross functional interfaces rather than external system integrations. The primary operational scope covered the accounts receivable team and related finance staff responsible for addressing past due balances, performing reconciliations, and maintaining customer relationships.
Governance and workflow changes emphasized structured follow up, escalation to AR management, and responsibilities for training and onboarding new employees on FIS GETPAID and Oracle. Staff duties documented during the rollout included identifying nonpayment causes, communicating findings for corrective action, performing account reconciliation, assisting co workers with daily tasks, and incrementally improving AR processes.
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ERP Financial | ERP |
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2010 | 2010 |
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ERP Financial | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2010 | 2010 |
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Expense Management | ERP |
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2007 | 2007 |
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Nuance Communications HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
Nuance Communications implemented iCIMS Recruit Applicant Tracking System in 2014. The deployment used iCIMS on Nuance's public career site to capture external candidate applications and route them into a centralized applicant lifecycle platform, establishing the iCIMS Recruit Applicant Tracking System as the primary application for external talent intake. The implementation targeted Talent Acquisition and recruiting operations within the company and centralized applicant record management for recruiter and hiring manager workflows.
Configuration emphasized core Applicant Tracking System capabilities, including job requisition publishing, candidate profile capture and resume parsing, plus structured applicant workflow management. Recruiting teams configured candidate stages, interview scheduling and offer tracking inside iCIMS Recruit Applicant Tracking System to standardize end-to-end hiring processes. Role-based access controls and candidate routing rules were applied to align recruiter and hiring manager responsibilities and maintain data stewardship.
Operational coverage centered on career site integration, where the ATS ingested applications directly from web forms and reflected status changes to recruiters, creating a single repository for applicant data and lifecycle events. The system supported recruiter-led screening, interview orchestration and audit trail capture to support hiring governance and compliance needs. Reporting and configurable notifications were used to operationalize daily recruiting activities and maintain consistent candidate communications.
Governance established standardized requisition approval and interview workflows, positioning the Applicant Tracking System as the operational source of record for applicant statuses. Ongoing administration was organized through recruiting operations, who managed stage definitions, notification rules and permissioning to enforce hiring process consistency and operational control.
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Core HR | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2015 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Talent Management | HCM |
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2016 | 2016 |
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Nuance Communications AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Nuance Communications implemented Zendesk Chat on its public website. Nuance Communications deployed Zendesk Chat, a Chatbots and Conversational AI solution, to enable web-based customer support and real-time messaging with customers.
The implementation centered on embedding the Zendesk Chat web widget and provisioning agent consoles with routing rules to handle inbound chat sessions. Configuration activities reflected common Chatbots and Conversational AI capabilities, including proactive chat triggers, canned responses, real-time presence, and chat transcript capture to support agent workflows.
Operational scope focused on customer support and contact center interactions originating from the website, routing web-originated sessions to support teams and aligning chat handling with existing service processes. Governance elements included establishing chat triage, escalation paths and transcript retention practices to standardize agent response and handoffs for web messaging.
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Nuance Communications Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Nuance Communications Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Nuance Communications Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Nuance Communications eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Nuance Communications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Tag Management | CRM |
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2016 | 2016 |
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Nuance Communications IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2021 | 2021 |
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Nuance Communications ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Nuance Communications SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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Sales Performance Management | SPM |
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2016 | 2016 |
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Nuance Communications TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Nuance Communications PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Nuance Communications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Nuance Communications CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Nuance Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP, Chief Human Resources Officer | CXO | HR | |
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Senior Director, Human Resources | Director | HR | |
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Vice President, Global Talent Acquisition | VP | HR | |
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Director of Talent Acquisition & Operations | Director | HR | |
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Director, Global Talent Acquisition Leader | Director | HR | |
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Manager, Business Intelligence - Lean Six Sigma Black Belt | Manager | IT | |
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Senior Director, Business Intelligence and Operations | Director | IT | |
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Senior Director of CRM and BI Business Applications | Director | IT | |
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VP and Controller, Accounting and Revenue Operations | VP | Finance | |
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Vice President, WW Sales Enablement | VP | Sales | |
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SVP Worldwide Sales, Enterprise | VP | Sales | |
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Vice President Of Global Operations | VP | Operations | |
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VP Global Operations | VP | Operations | |
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Chairman, Chief Executive Officer | CXO | Finance | |
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Vice President of Global OEM Sales | VP | Sales | |
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Vice President of Sales | VP | Sales | |
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Senior Director - Global Revenue Operations & N.A. Accounts Payable | Director | Finance | |
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Accounts Receivable Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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EVP and Chief People & Places Officer | CXO | HR | |
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Vice President, Total Rewards | VP | HR | |
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Vice President, Total Rewards | VP | HR | |
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Senior Employee Communications Manager | Manager | HR | |
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HR Director | Director | HR | |
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Vice President People Operations & Talent Acquisition | VP | HR | |
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Principal Talent Acquisition Partner | Director | HR | |
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Senior Sales Commissions Analyst | Manager | Sales | |
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Sales Operations Manager | Manager | Sales | |
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Sales Compensation Senior Manager | Manager | HR | |
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Senior Director Healthcare Sales Operations | Director | Sales | |
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Apps Being Evaluated by Nuance Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nuance Communications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nuance Communications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Nuance Communications Technographics
Nuance Communications is a Professional Services organization based in United States,
with around 6500 employees and annual revenues of $1.33 billion.
Nuance Communications operates a diverse technology stack with applications such as
FIS GETPAID, iCIMS Recruit Applicant Tracking System and Zendesk Chat,
covering areas like AR Automation, Applicant Tracking System and Chatbots and Conversational AI.
Nuance Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, iCIMS and Zendesk.
Nuance Communications recently adopted applications including
Fundwave AI in 2023, Dropbox Business in 2021 and Impact Partnership Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nuance Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nuance Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nuance Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.