o9 Solutions
1501 Lyndon B. Johnson Freeway, Suite 140,
Dallas, 75234, TX,
United States
Dallas, 75234, TX,
United States
1 214 838-3125
Professional Services
o9 Solutions Technographics
o9 Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by o9 Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 o9 Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that o9 Solutions has purchased the following applications: UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2021, Zendesk Explore for Analytics and BI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems o9 Solutions is running and its propensity to invest more and deepen its relationship with UKG , peopleHum , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing o9 Solutions revenues, which have grown to $410.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for o9 Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
o9 Solutions Tech Stack and Enterprise Applications
o9 Solutions HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, o9 Solutions implemented UKG Pro Recruiting (ex UltiPro Recruiting) on its public careers site. UKG Pro Recruiting (ex UltiPro Recruiting) is used as the Recruiting,Applicant Tracking System to centralize candidate capture, job posting, and application intake for talent acquisition and HR recruiting workflows.
The implementation configures typical Recruiting,Applicant Tracking System capabilities including job requisition management, candidate stage tracking, interview scheduling, and offer workflow orchestration, aligned to corporate recruiting processes. Operational ownership resides with Talent Acquisition and HR operations, with the system supporting sourcing, candidate management, and hiring workflows across the company.
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Workforce Analytics | HCM |
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2017 | 2017 |
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o9 Solutions Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, o9 Solutions deployed Zendesk Explore as part of its Analytics and BI tooling to centralize support reporting for supply planning and customer success operations. The deployment extended o9's existing Zendesk footprint into advanced reporting, positioning Zendesk Explore as the primary analytics layer for dashboards, ticket analytics, and SLA tracking across support workflows.
The implementation configured Zendesk Explore alongside Zendesk Guide and core ticketing, with dashboards built to monitor first reply time, average resolution time, agent productivity, and customer satisfaction. Zendesk Explore was used to create operational reports and monthly KPIs, enable automated alerting for shifts in response metrics, and support self service knowledge through the Guide powered portal and a dedicated help center email channel.
Architecturally the solution leveraged the cloud based Zendesk platform and Zendesk APIs to consolidate customer data and synchronize ticket status and comments across multiple upstream systems, enabling a single view of customer interactions for Customer Success and Support teams. Operational scope covered o9 support operations that scaled from a small team to hundreds of agents, with the company supporting manufacturing, retail, and logistics customers globally and headquarters in India and Dallas, Texas.
Governance and process changes included instituting monthly KPI reviews, real time report monitoring, and proactive outreach workflows triggered by Explore reports to identify customers experiencing ticket volume drops. Outcomes reported from the implementation include a 40 percent increase in agent productivity, a 38 percent reduction in average resolution time, a 74 percent improvement in first reply time, 94 percent CSAT, and the addition of more than 40 new customers during the pandemic period.
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o9 Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, o9 Solutions implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The company lists Google Workspace on its corporate website and the deployment is associated with Google as the vendor. This implementation was positioned to provide unified productivity tooling for the organization.
The deployment includes core Google Workspace functional modules, including Gmail for corporate email, Google Calendar for scheduling, Google Drive for cloud storage, Google Docs, Sheets and Slides for real time document collaboration, Google Meet for virtual meetings, and the Google Workspace admin console for centralized administration. Configuration signals indicate use of domain management, user provisioning, group management, and sharing controls consistent with Collaboration category practices.
Operational coverage centers on internal communications, document coauthoring, and meeting orchestration, aligning the Google Workspace platform with knowledge worker workflows across the company. Identity and access controls and administrative workflows are managed through the platform's built in administration features to enforce account lifecycle and sharing policies.
Google Workspace (Formerly Google G-Suite) functions as the principal Collaboration fabric for o9 Solutions, enabling standardized productivity tooling and centralized policy administration. Governance is executed via the Google Workspace admin console with role based administration, logging and audit capabilities typical of enterprise Collaboration deployments.
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Collaboration | Collaboration |
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2022 | 2022 |
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o9 Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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o9 Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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o9 Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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o9 Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at o9 Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Client Management | Director | Customer Service | |
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Senior Director Client Services | Director | Customer Service | |
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Senior Director Client Management | Director | Customer Service | |
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Senior Director of Client Management | Director | Customer Service | |
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VP, Client Manager | VP | Customer Service | |
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Customer Success Director at o9 | Director | Customer Service | |
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Senior Vice President, QA | VP | IT | |
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Director of Product Management | Director | IT | |
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Director Product Management | Director | IT | |
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Chief Technology Officer | CXO | IT | |
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Apps Being Evaluated by o9 Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from o9 Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the o9 Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD o9 Solutions Technographics
o9 Solutions is a Professional Services organization based in United States,
with around 3300 employees and annual revenues of $410.0 million.
o9 Solutions operates a diverse technology stack with applications such as
UKG Pro Recruiting (ex UltiPro Recruiting), Zendesk Explore and Google Workspace (Formerly Google G-Suite),
covering areas like Recruiting, Applicant Tracking System, Analytics and BI and Collaboration.
o9 Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Zendesk and Google.
o9 Solutions recently adopted applications including
peopleHum ChatHum in 2022, Factors AI Engine in 2022 and UKG Pro Recruiting (ex UltiPro Recruiting) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of o9 Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates o9 Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete o9 Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.