Redditch, B98 9DB,
United Kingdom
Oakland International Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Oakland International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 762 Oakland International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oakland International has purchased the following applications: Microsoft 365 for Collaboration in 2019, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2019, GoldMine CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oakland International is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Exclaimer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oakland International revenues, which have grown to $69.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oakland International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoldMine | Legacy | GoldMine CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017 Oakland International implemented GoldMine CRM to centralize claims and complaints handling and to provide a single system of record for customer-facing interactions. The GoldMine CRM deployment focused on supporting claims intake and complaint logging while improving traceability of customer queries and order related issues across customer service and claims functions.
GoldMine CRM was configured as a case management and contact logging environment used to record claims and complaints for traceability. Configuration emphasized structured claim capture, status tracking, document linkage to support finalising claims with accountants, and data exports to support monthly analysis and year on year reporting. Functional capabilities implemented aligned with CRM workflows for incident capture, investigation notes, and audit trails to preserve an end to end record for each claim.
Operational ownership rested with the Head of Claims and Process Development who developed and implemented the new claims process and the GoldMine CRM configuration within the business. The rollout concentrated on customer service, complaints handling and claims teams, and incorporated process changes to standardize complaint handling, logging procedures and monthly analytical reporting.
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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