AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Oakland International Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Exclaimer Legacy Exclaimer Cloud Signatures for Office 365 Digital Signing Content Management n/a 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoldMine Legacy GoldMine CRM CRM CRM n/a 2017 2017
In 2017 Oakland International implemented GoldMine CRM to centralize claims and complaints handling and to provide a single system of record for customer-facing interactions. The GoldMine CRM deployment focused on supporting claims intake and complaint logging while improving traceability of customer queries and order related issues across customer service and claims functions. GoldMine CRM was configured as a case management and contact logging environment used to record claims and complaints for traceability. Configuration emphasized structured claim capture, status tracking, document linkage to support finalising claims with accountants, and data exports to support monthly analysis and year on year reporting. Functional capabilities implemented aligned with CRM workflows for incident capture, investigation notes, and audit trails to preserve an end to end record for each claim. Operational ownership rested with the Head of Claims and Process Development who developed and implemented the new claims process and the GoldMine CRM configuration within the business. The rollout concentrated on customer service, complaints handling and claims teams, and incorporated process changes to standardize complaint handling, logging procedures and monthly analytical reporting.
Customer Support CRM 2020 2020
Customer Support CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
IT Decision Makers and Key Stakeholders at Oakland International
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Oakland International Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Oakland International Technographics

Oakland International is a Distribution organization based in United Kingdom, with around 762 employees and annual revenues of $69.0 million.

Oakland International operates a diverse technology stack with applications such as Microsoft 365, Exclaimer Cloud Signatures for Office 365 and GoldMine CRM, covering areas like Collaboration, Digital Signing and CRM.

Oakland International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Exclaimer and GoldMine.

Oakland International recently adopted applications including Slack Connect in 2022, Zendesk Service in 2020 and Zendesk Support Ticketing System in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Oakland International’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Oakland International’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Oakland International technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.