Observe.AI
595 Market St, 1130,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 628-238-5683
Professional Services
Observe.AI Technographics
Observe.AI Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Observe.AI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Observe.AI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Observe.AI has purchased the following applications: Rocketlane PSA for Professional Services Automation in 2024, Ruby Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Observe.AI is running and its propensity to invest more and deepen its relationship with Rocketlane , Ruby , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Observe.AI revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Observe.AI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Observe.AI Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocketlane | Legacy | Rocketlane PSA | Professional Services Automation | ERP Services and Operations | n/a | 2024 | 2024 |
Observe.AI implemented Rocketlane PSA in 2024 to operationalize a Professional Services Automation approach for customer onboarding and implementations in the United States. The deployment supported Observe.AI's transition to a professional services model, improving client engagement and achieving a 70+ Net Promoter Score.
Rocketlane PSA was configured with prebuilt project templates, a customer-facing portal, time-tracking, and reporting capabilities to streamline implementation workflows and enable OKR tracking. Functional changes centralized project planning, milestone tracking, client communications, and time capture under the Professional Services Automation platform, affecting professional services, customer success, and implementation teams. Governance shifted to template-driven delivery processes and portal-mediated client interactions to standardize handoffs and status reporting across engagements.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Observe.AI implemented Ruby Live Chat on its website using the Chatbots and Conversational AI application to centralize web visitor engagement. The deployment is focused on live web chat and conversational intake on public web pages, providing real-time agent interaction and asynchronous messaging for prospect and customer inquiries. Implementation scope centers on customer-facing workflows, including web-based support and sales lead capture, aligned with standard chat routing and agent handoff patterns. This use positions Ruby Live Chat as the front-line conversational layer for Observe.AI web traffic.
Configuration included live chat session handling, canned responses and scripted workflows, transcript capture and reporting for conversational review, features typical of Chatbots and Conversational AI solutions. The Ruby Live Chat implementation is embedded directly on the corporate website and leverages web session context to route visitors to available operators while preserving chat logs for downstream quality analysis. Governance and operational processes emphasize operator queues, scripted response governance, and transcript review workflows to maintain consistent customer communications.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Observe.AI implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation consolidated core collaboration and productivity services to support company-wide communication and document workflows across Observe.AI’s United States operations.
The Google Workspace (Formerly Google G-Suite) deployment encompassed Gmail for corporate email, Calendar for scheduling, Drive and shared drives for file storage, Docs Sheets and Slides for collaborative authoring, and Meet for video conferencing. Administrative capabilities were provisioned through the Google Admin console and Google identity services to manage user accounts, groups, access controls, and device management consistent with Collaboration category governance.
Operational governance centralized domain administration and policy configuration to enforce access and retention settings, while functional coverage extended to common business functions including engineering, product, sales, support, and marketing. Publicly accessible site source artifacts indicate Observe.AI’s use of Google Workspace on their website, reflecting an integrated collaboration footprint tied to the company’s external presence.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Observe.AI
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Observe.AI Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Observe.AI IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Observe.AI digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Observe.AI Technographics
Observe.AI is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $25.0 million.
Observe.AI operates a diverse technology stack with applications such as
Rocketlane PSA, Ruby Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Professional Services Automation, Chatbots and Conversational AI and Collaboration.
Observe.AI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rocketlane, Ruby and Google.
Observe.AI recently adopted applications including
Rocketlane PSA in 2024, Ruby Live Chat in 2021 and PathFactory Intelligent Content Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Observe.AI’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Observe.AI’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Observe.AI technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.