List of Rocketlane PSA Customers
Wilmington, 19810-4929, DE,
United States
Since 2010, our global team of researchers has been studying Rocketlane PSA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rocketlane PSA for Professional Services Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rocketlane PSA for Professional Services Automation include: LivePerson, a United States based Professional Services organisation with 928 employees and revenues of $313.0 million, GoCardless, a United Kingdom based Professional Services organisation with 650 employees and revenues of $100.0 million, Observe.AI, a United States based Professional Services organisation with 250 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Rocketlane PSA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Rocketlane PSA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
GoCardless | Professional Services | 650 | $100M | United Kingdom | Rocketlane | Rocketlane PSA | Professional Services Automation | 2024 | n/a |
In 2024 GoCardless deployed Rocketlane PSA across its EMEA professional services organization, implementing Rocketlane PSA as its Professional Services Automation platform to standardize onboarding and project delivery. The rollout focused on delivering tailored onboarding templates and a dedicated customer portal to accelerate customer time to value, achieving a 59 percent faster time to value while maintaining high CSAT as reported in the vendor case study.
Rocketlane PSA was configured to centralize onboarding workflows, capture billable time through flexible time tracking, and surface project health via built in reporting. Functional modules implemented include onboarding template libraries, a client facing customer portal, time tracking, and integrated reporting, aligned with typical Professional Services Automation workflows for project setup, delivery tracking, and billing readiness.
Operational coverage centered on GoCardless professional services teams across EMEA, supporting customer onboarding and ongoing delivery activities. The deployment emphasized real time project insights and improved resource utilization through Rocketlane PSA reporting and time capture, enabling services managers to monitor project progress and team allocation more consistently.
Governance changes focused on standardizing onboarding playbooks and centralizing reporting to ensure consistent delivery and client communication. The vendor case study documents the stated outcomes, including the 59 percent acceleration in time to value and maintained CSAT, and highlights improved real time visibility into projects and resource utilization driven by Rocketlane PSA.
|
 |
LivePerson | Professional Services | 928 | $313M | United States | Rocketlane | Rocketlane PSA | Professional Services Automation | 2024 | n/a |
In 2024, LivePerson centralized project management, resource tracking, and time management into Rocketlane PSA, consolidating capabilities that had been split across Certinia and Smartsheet to increase utilization visibility and speed leadership access to project-health metrics. The deployment targeted the companys professional services operations, with Rocketlane PSA positioned as the core Professional Services Automation application for PS delivery teams and client-facing project managers.
Rocketlane PSA was configured to capture time entry, resource allocation, project milestones, and automated reporting workflows, replacing manual exports with in-application automations and dashboards. The implementation leveraged Rocketlane PSA reporting and automation features to generate near real-time utilization and project-health views for leadership, and standardize project templates and milestone tracking for consistent delivery processes.
Operationally the rollout consolidated historical data and active projects from Certinia and Smartsheet into Rocketlane PSA, enabling a single source of truth for project and resource data across LivePersons PS operations. The program was adopted within three months by the delivery organization, and the platform was used to improve partner and client collaboration through shared project workspaces and streamlined status reporting.
Governance changes focused on centralized reporting ownership and automated workflows to remove manual export tasks, with process adjustments to align resource tracking and time capture to the Rocketlane PSA model. Outcomes reported in the customer narrative include increased utilization visibility, faster access to project-health metrics for leadership, elimination of manual exports through automations, and improved partner and client collaboration.
|
 |
Observe.AI | Professional Services | 250 | $25M | United States | Rocketlane | Rocketlane PSA | Professional Services Automation | 2024 | n/a |
Observe.AI implemented Rocketlane PSA in 2024 to operationalize a Professional Services Automation approach for customer onboarding and implementations in the United States. The deployment supported Observe.AI's transition to a professional services model, improving client engagement and achieving a 70+ Net Promoter Score.
Rocketlane PSA was configured with prebuilt project templates, a customer-facing portal, time-tracking, and reporting capabilities to streamline implementation workflows and enable OKR tracking. Functional changes centralized project planning, milestone tracking, client communications, and time capture under the Professional Services Automation platform, affecting professional services, customer success, and implementation teams. Governance shifted to template-driven delivery processes and portal-mediated client interactions to standardize handoffs and status reporting across engagements.
|
Buyer Intent: Companies Evaluating Rocketlane PSA
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||