Shanghai, n/a,
China
OCBC China Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by OCBC China and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 OCBC China employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OCBC China has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2018, OpenText TeamSite for Web Content Management in 2014, 8Manage CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OCBC China is running and its propensity to invest more and deepen its relationship with Adobe Systems , Cisco Systems , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OCBC China revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OCBC China intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText TeamSite | Web Content Management | Content Management | n/a | 2014 | 2014 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WisageTech | Legacy | 8Manage CRM | CRM | CRM | G4S | 2018 | 2019 |
In 2018, OCBC Wing Hang China implemented 8Manage CRM, a CRM solution, to consolidate customer data and construct 360° customer views across its China branches. The deployment was customized and delivered by G4S together with vendor WisageTech over an 18 month program, with the stated aim of improving response times and marketing segmentation across retail and commercial product lines.
The implementation focused on centralizing customer master records, implementing unified profile and contact data models, and enabling segmentation workflows to support targeted marketing and service prioritization. 8Manage CRM was configured to provide consolidated views by product and channel, and to support case intake and routing logic consistent with bank customer service and marketing processes.
Integrations were executed to unify customer data across products and channels, integrating channel touch points and product ownership data to present a single customer view. The delivery team referenced integration patterns for channel orchestration and data consolidation, while leaving specific external system names unspecified in the program notes.
Governance and rollout were organized as a phased, cross functional program across China branches, with G4S and WisageTech managing customization, configuration, and staged activation. The program established centralized data stewardship and segmentation governance to align marketing lists and service response rules, and it redefined workflow ownership between marketing, customer service, and branch operations.
The program delivered faster customer response and integrated customer data across products and channels as reported by OCBC Wing Hang China, with 8Manage CRM operating as the central customer data and segmentation platform. Operational coverage emphasized marketing and customer service functions across China branches, completing the bank level consolidation objective.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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