AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

OCBC China Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2018 2018
Audio Video and Web Conferencing Collaboration 2018 2018
Collaboration Collaboration 2018 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OpenText Legacy OpenText TeamSite Web Content Management Content Management n/a 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
WisageTech Legacy 8Manage CRM CRM CRM G4S 2018 2019
In 2018, OCBC Wing Hang China implemented 8Manage CRM, a CRM solution, to consolidate customer data and construct 360° customer views across its China branches. The deployment was customized and delivered by G4S together with vendor WisageTech over an 18 month program, with the stated aim of improving response times and marketing segmentation across retail and commercial product lines. The implementation focused on centralizing customer master records, implementing unified profile and contact data models, and enabling segmentation workflows to support targeted marketing and service prioritization. 8Manage CRM was configured to provide consolidated views by product and channel, and to support case intake and routing logic consistent with bank customer service and marketing processes. Integrations were executed to unify customer data across products and channels, integrating channel touch points and product ownership data to present a single customer view. The delivery team referenced integration patterns for channel orchestration and data consolidation, while leaving specific external system names unspecified in the program notes. Governance and rollout were organized as a phased, cross functional program across China branches, with G4S and WisageTech managing customization, configuration, and staged activation. The program established centralized data stewardship and segmentation governance to align marketing lists and service response rules, and it redefined workflow ownership between marketing, customer service, and branch operations. The program delivered faster customer response and integrated customer data across products and channels as reported by OCBC Wing Hang China, with 8Manage CRM operating as the central customer data and segmentation platform. Operational coverage emphasized marketing and customer service functions across China branches, completing the bank level consolidation objective.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2024 2024
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2018 2018
Web Application Firewalls (WAF) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at OCBC China
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by OCBC China Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD OCBC China Technographics

OCBC China is a Banking and Financial Services organization based in China, with around 1500 employees and annual revenues of $800.0 million.

OCBC China operates a diverse technology stack with applications such as Adobe Connect, OpenText TeamSite and 8Manage CRM, covering areas like Audio Video and Web Conferencing, Web Content Management and CRM.

OCBC China has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Adobe Systems, OpenText and WisageTech.

OCBC China recently adopted applications including Tencent Cloud GCC in 2024, Zenlayer Edge Data Center in 2024 and Alibaba Cloud DirectMail in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of OCBC China’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates OCBC China’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete OCBC China technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.